1 Copper

First post about unbootable PC marked as spam within one minute!

I just posted a new discussion about boot issues I'm having with my new XPS 15 9570.  Within a minute, it was marked as spam.  Given the amount of money I spent on this laptop, this is not how Dell should treat its paying customers.  I am trying to use its support tools for assistance and then finding them unusable due to a problem with the Dell workflow process.  This is not acceptable.

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Community Manager
Community Manager

Re: First post about unbootable PC marked as spam within one minute!

As you noted, the thread is live here ‎04-23-2019 03:04 PM. I do not see any of your post on the Spam Quarantine board.

 

Neo X.JPG

Unfortunately, we cannot know why it was marked as spam yesterday. In reading it, I do not see anything that would cause the forum AI to mark it.

 

 


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1 Copper

Re: First post about unbootable PC marked as spam within one minute!

Well it was marked as spam and had a big yellow box saying so at the top, and it didn't appear on the main list of topics.  Unfortunately, it's too late as I went ahead with the engineer that was booked today to change my motherboard (it was booked before I managed to access BIOS Recovery and get my PC to boot up).  Had the topic not been marked as spam, I may have received an answer indicating a different issue not connected with the motherboard, and then I could've informed Dell Support and possibly cancelled the engineer thus saving Dell some cost.

I suggest you (or someone) investigate why it was marked as spam, because I'm sure it's not going to be the only one.

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