Unsolved
This post is more than 5 years old
5 Posts
0
14869
January 25th, 2012 16:00
Purchasing Alienware in Canada - Need assistance.
Hello,
I'm looking to purchase the m14x and I need someone to explain a couple of things to me. As a Canadian why do I have to pay extra for any upgrades or the basic model as compared to Americans? Especially since the CA currency is higher than US. I understand that this has to do with your marketing decisions but from what I have read online, the Alienware laptops are all made in China so what difference does it make to provide the same price to Canadians? Another issue I have is not being given the option of designing a custom name plate. The only reason I consider buying an Alienware is due to the customizable options and this is a huge negative for me. There are many other manufactures that provide more powerful laptops at a cheaper price and the one thing that makes me want to stick with Alienware is the service and customization. As of right now the service I have been given is a lot of "we cannot do this or that". When I ask a customer rep as to why I cannot customize my nameplate the answer is always "I'm not sure".


Sarhan
5 Posts
0
January 25th, 2012 16:00
That does not answer my question as to why it is not offered.
PudgyOne
11 Legend
•
30.3K Posts
•
106.6K Points
0
January 25th, 2012 16:00
Sarhan,
Customized nameplate is US ONLY. Please read THIS THREAD.
Rick
beamermt79
6 Operator
•
2.3K Posts
0
January 25th, 2012 17:00
Hello, in terms of what is sold where, Canada may impose restrictions as to what Dell can and cannot sell. Dell may have also done some market research and found that their customer base does not want many customizable options. I know Dell has been slowly moving away from customizing computers as it makes selling and shipping computers a lot less difficult. As for the dollar value, the value of one form of currency against another changes daily and you have to add any taxes and fees for importing goods from one place to another.
Sarhan
5 Posts
0
January 25th, 2012 18:00
I would understand your point about Dell trying to ship their laptops faster but I have been told that it will take 15 days for me to receive the m14x lol.
beamermt79
6 Operator
•
2.3K Posts
0
January 25th, 2012 18:00
Lol, I did pull that one out my rear, however I will say they did have an article about it some years back on why they are limiting options and stuff. Laptops are a different flavor all together regardless and generally limits your options since higher end laptops have to be tested in each config and the less configs you have, the less time it takes to test them all.
Sarhan
5 Posts
0
January 25th, 2012 18:00
Why would Canada impose restrictions to ban the sale of nameplates.......? What customers don't want customizable options...isn't that one of the things Alienware is known for? Are you saying Dell is slowly moving Alienware towards their standard laptops?
beamermt79
6 Operator
•
2.3K Posts
0
January 25th, 2012 18:00
To be honest, I dont live in Canada so I dont know why that government would do one thing or the other, and it was really just an example. Outside of it all it would be easy to have customizable name plates for computers in the US and Canada since they are basically the same machine with the same software and hardware, but for whatever reason Dell is unable or unwilling to do so. As for Customizable options, when I first started shopping with Dell in 2005, ALL of their computer lines had many upgrade options in terms of processors, memory, graphics cards, sound cards, and so forth. Now if you want to upgrade, you have to go top of the line XPS 8300 or Alienware and maybe an inspiron line or two if they are having a special deal, and even those have some limits. Dell decided it would be better to limit what you can upgrade on their computers so they can get them out faster, so generally you have memory and some graphics options and maybe you can update the processor on some of the lines, but they give you a starting point that locks in what you will get. In terms of Alienware, they only sell 2 lines now in desktops, the Aurora and the X51. The X51 is not really upgradeable from Dell at all and you have to select what option you want from their preset list.
beamermt79
6 Operator
•
2.3K Posts
0
January 25th, 2012 19:00
True but think of it this way.. Alienware used to be its own company, then Dell bought them out and brought them into the fold, using alienware to replace their high end XPS lineup. At that time, they used to have their own speical support number and support staff and it was all premium, now depending on who you ask, its not much the case anymore. Now i've never owned an alienware (all though i'm thinking about the new X series), but generally when a small business is taken over by a large business, things change. Dell applied its business model to alienware after a time and things are the way they are now.
Sarhan
5 Posts
0
January 25th, 2012 19:00
Isn't that the whole point in buying an Alienware though, the service and time they put into it.