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2 Posts
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40965
March 28th, 2009 15:00
Resolution Expert Center
Does anyone know how to contact, or better yet make the REC people honor their promises? They have promised at least three times to call me and yet they have not. I have an email telling me the right resolution to the problems we have been having, i.e., they are going to send me a new laptop to replace the defective one and yet nothing. So far all I have received is being ignored, except when I get lied to. The time I have spent on the phone with various Dell people is equivalent to about three new laptops. I don't know what it costing Dell to continue to ignore me. Apparently even the Dell support people cannot talk to the REC. Too much longer and I will have no recourse but to go to court, BBB, TV stations, etc. What does it take to get the lemon I got replaced after the decision to do so by Dell was already made?
Enough rant (it didn't even feel good to do it). Help, help, help.
PudgyOne
9 Legend
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30.3K Posts
0
March 28th, 2009 16:00
wolfeman19,
Click on the unresolved issues at the bottom of the page and follow the instructions. Usually a response within 2 business days.
Rick
WarKelly
5 Posts
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May 4th, 2009 07:00
I'm curious if you ever got this issue resolved. I'm going through the REC process now and am wondering how patient I should be.
robert p
4 Operator
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9.4K Posts
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May 4th, 2009 12:00
wolfeman19,
Sorry you are having difficulties with your computer. If you could send me your order number, customer number and a telephone number in a Private Message, by clicking on my name above (Dell-Robert P), I'd be happy to see what I can do. Please do not post your information in the open Forum. Thanks.
Regards,
Robert
wolfeman19
2 Posts
0
May 4th, 2009 12:00
I've done that, got nothing. I really don't know what else to do, they refuse to be honest, or decent in any way.
chessunit
3 Posts
0
February 24th, 2011 17:00
I have had so many frustrations with my Dell product and customer service. Not even the senior support resolver could help me resolve my issue. Someone have Dell corporate office in Austin, TX phone number?
shesagordie
10 Elder
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46K Posts
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February 24th, 2011 18:00
chessunit
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Bev.
robert p
4 Operator
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9.4K Posts
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February 28th, 2011 05:00
chessunit,
Sorry you are having frustrations with your Dell product and customer service. I may be able to assist. Please contact me privately by clicking on my name in blue, then on the next page, click on the envelope icon that says "send message", and I'll see what I can do. Thanks.
Regards,
Robert
18497225
kkdivine
1 Message
0
October 29th, 2011 16:00
Hi Robert,
Please tell me you can help.
I have had so many problems with my order. I have had so many issues with your customer service department. dept. I have ordered an Alienware laptop via the Dell website. I spoke to several people before placing the order letting them know that I needed the ordered shipped before the 3rd of November and they even assured me that it would be. I even have an email stating that it would be delivered on the 3rd. When the order went to verification department, I spoke with Sharon, who released the order and assured that it would be delivered by the 3rd. But she changed the order number and now its telling me that it will not be delivered until the 9th. This laptop is for my husband and he is flying out of the country on the 4th of November. I have spent over $2000.00 on this lap and asked for next day delivery. Now the delivery is showing to be the 9th of November. I am getting the run around from the customer service department. I have spoken to about 10 different people and they keep telling me that they cannot help me. One rep sent an email to productions team and stated that they will get back to me and I have not received anything. I have spoken to several supervisor and they were unable to help either. It is crucial that we receive this laptop before the 3rd because it is no good to us after that.
I am currently out of the country and I am having to call Dell several times a day for hours trying to resolve this issue with no one willing to help. I would really appreciate your help in resolving this matter asap. My order number is <ADMIN NOTE : Order no. removed per Privacy policy>. My email is <ADMIN NOTE : Email id removed per Privacy policy>.
Looking forward to hearing from you soon.
Thank you,
Komal
DELL-Jesse L
Moderator
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17.9K Posts
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October 31st, 2011 13:00
kkdivine,
I have sent you an email. Please respond as soon as you can.