Does anyone know how to contact, or better yet make the REC people honor their promises?  They have promised at least three times to call me and yet they have not.  I have an email telling me the right resolution to the problems we have been having, i.e., they are going to send me a new laptop to replace the defective one and yet nothing.  So far all I have received is being ignored, except when I get lied to.  The time I have spent on the phone with various Dell people is equivalent to about three new laptops. I don't know what it costing Dell to continue to ignore me.  Apparently even the Dell support people cannot talk to the REC. Too much longer and I will have no recourse but to go to court, BBB, TV stations, etc.  What does it take to get the lemon I got replaced after the decision to do so by Dell was already made?

Enough rant (it didn't even feel good to do it).  Help, help, help.