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Help - Intel Anti-Theft system lock due to: Platform Attack Detected

Intel Anti-Theft system lock due to: Platform Attack Detected

The box: Optiplex 990

Intel Anti-Theft system lock due to: Platform Attack Detected
Time Left to enter Password: 575 Second
Please select one of the following for platform recovery:
1 - User password
2 - Server Token Password

Select one of the above options to proceed ...

Intel Anti-Theft service provider Id:6000

Reply (1)
9 Rhodium

Document ID: TS101587
 
 
Summary
Anti-Theft has reached End Of Life (EOL) and must be removed from your computer or devices. 

IMPORTANT: Technical support for Intel® Anti-Theft and McAfee Anti-Theft ended on March 31, 2015. This means that McAfee's technical support agents can no longer provide you with technical support for these products. However, self-help is still available via articles in this Support Portal. You should also note that our technical support agents do not have access to your unlock password. For more details about the EOL, see TS101986.

The steps in this article describe how to unlock a computer enrolled in the Anti-Theft service on the following platforms:
  • Microsoft Windows 8 (applies to Anti-Theft 2.x only)
  • Microsoft Windows 7
 
Problem
Your computer is locked by Anti-Theft. When this happens, you see a message similar to the one below on your device's lock screen:
 
Intel(R) AT Supported System lock due to: Disable Timer Expired
Time Left to enter Password:  2 sec
Please select one of the following for platform recovery:
1 - User Password
2 - Server Token Password

This device has been locked and may have been lost.
If found, Please use the following information to return the device

For help, contact XXXXXXXXXXXXXXXXXXXXXXXXXXX
Platform ID: XXXXXXXX
Intel(R) AT service provider ID: 6,000

Select one of the above options to proceed
 

Although a lock-out can occur for several reasons, the steps to unlock are the same. Some possible lock out causes are shown below:
  • The computer has not checked-in to the Anti-theft service within a defined time period
  • The computer is marked as stolen
  • The computer has been physically tampered with
 
 
Solution 1
You unlock Anti-Theft devices with the eight-digit password that you created during install. To enter your password on a locked device, select the on-screen option to enter a password, passcode, or passphrase, and type your password.

To perform the solution steps in this article you need access to:
  • Your locked computer
  • A second computer/device connected to the Internet
  • Your Anti-Theft unlock passcode
  • Your account login information
     
IMPORTANT: Your Anti-Theft web account can manage more than one computer. If you have multiple devices enrolled in the Anti-Theft service under the same account you must select the correct device to recover the correct password.  
 
Determine which version of McAfee Anti-Theft you have installed
  • McAfee Anti-Theft (MAT) 1.5
    The McAfee Anti-Theft web console has a blue and white design.

    NOTE: Access to the Anti-Theft web console is no longer possible.

    For unlock steps, see Solution 2.
     
  • McAfee Anti-Theft (MAT) 2.x
    The Anti-Theft Web console has a Red and white design. When available, access to the Anti-Theft web console is possible through your McAfee Account:
     
    1. Open http://home.mcafee.com.
    2. Click My Account and then log in.
    3. Type your McAfee Account credentials to log in.
    4. Click My Account and select Subscriptions.
    5. Under Subscriptions, select View Expired.
    6. Under Products, look for your Anti-Theft product and under Action click Go To Web Console.
       
    For unlock steps, see >Solution 3.
Solution 2
Anti-Theft Version 1.5: Unlocking the PC
NOTE: Technical Support does not have access to your unlock password.
  1. On the locked computer, select the Password option (this might also be shown Passcode, or Passphrase depending on your software, and might also be accessible with the F1 function key, or numeral 1 depending on your device).
  2. Type the unlock passcode. As you type, the passcode displays as ***** for security purposes.
At this point, see TS102246 for details on removing/un-enrolling AT.
 
Solution 3
Anti-Theft Version 2.x
IMPORTANT: The following steps require you to take actions on the locked computer and an unlocked computer while you are logged in to your account. You must complete these steps before the timer expires (approximately five minutes). If the timer expires before you complete the steps, you must start over. Be aware that the locked computer may restart or shut down if the timer expires.

You have two unlock options available, the password or the recovery token. Forgotten passwords and the recovery token require access to the Anti-Theft web console. Access to the web console might not be possible for all subscriptions.

NOTE:  Technical Support does not have access to your unlock password.

Access the web console
To access the web console, follow these steps. If access to the Anti-Theft portal is not possible these options are unavailable.
  1. Click here to access your Anti-Theft Account from another unlocked computer: https://home.mcafee.com/.
  2. Log on to your McAfee account.
  3. Select the computer with Anti-Theft installed.
  4. Click Go To Web Console in the McAfee Anti-Theft section.
NOTE: If you have difficulty accessing your web console with the link shown above, use https://home.mcafee.com/secure/antitheft/console.aspx instead.

Lock Out password recovery
  1. From the unlocked computer, on the home screen of your web console, navigate to Is your device locked? under Device Status.
  2. Click Show Password to reveal your unlock password. You can also click Hide to hide the password.
  3. On the locked computer, select the Password option (this might also be shown as Passcode, or Passphrase depending on your software, and might also be accessible with the F1 function key, or numeral 1 depending on your device).
  4. Type the unlock password from the previous steps. As you type, the password is displayed as ***** for your security.
If the password is accepted the computer will now start up. At this point, see TS102246 for details on removing/un-enrolling AT.


Server Token password recovery
  1. On the locked computer, select the Password option (this might also be shown as Passcode, or Passphrase depending on your software, and might also be accessible with the F2 function key, or numeral 2 depending on your device).
  2. Make a note of the Recovery ID.
  3. On the unlocked computer, click HELP, type the 26 character Recover ID, and then click Get Recovery Code.

    NOTE: If the Recovery Code is longer than 26 characters, select the HP option.
     
  4. Press F2 or numeral on the locked computer (depending on your device).
  5. Type the Recovery Code.
     
    NOTE: The Recovery Code is a complex alpha-numeric string. Take care when reading and typing in the Recovery Code, ensuring that you do not mistake characters for others (such as 2 and Z, 0 and O).
If the Recovery Code is accepted the computer will now start up. At this point, see TS102246 for details on removing/un-enrolling AT.

 


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