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2 Bronze

Looking for Optiplex 5040 diagnostics ISO

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MY HD crashed and there goes the diag partition. I am back on the air but would like to run the diags. The web based ones hang gathering info. Tried multiple browsers. Can't find the diags on the driver page. Any thoughts ?

 

Thanks all,
Denis

 

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8 Xenon

Re: Looking for Optiplex 5040 diagnostics ISO

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EPSA diags are in F2  F12 bios.

https://www.dell.com/support/article/en-us/sln114988/dell-diagnostic-tools-to-diagnose-and-fix-hardw...

Online diags will search for Dell Support Assist.

Older Diag partitions were MSDOS based and resided on MBR fat32 partition.  This is no longer the case for Dell.

https://www.dell.com/en-us/shop/supportassistforpcs/cp/supportassistforpcs

https://www.dell.com/support/diagnose/en-us/Home/Index/QuickTest

SupportAssist is the smart technology, available on your PC that will keep it running like new by removing viruses, detecting issues, optimizing settings and telling you when you need to make updates. Premium Support Plus customers enjoy the full set of SupportAssist features including predictive issue detection and proactive resolution. Review the User Guide for more details.

Running Online Diagnostics on a Dell PC

  1. Browse to the Dell Support website.
  2. Click Detect Product or enter the Service Tag and click Submit.
  3. Click the Diagnostics tab.
  4. Choose one of the diagnostic tests available:

 

 


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I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
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7 Thorium

Re: Looking for Optiplex 5040 diagnostics ISO

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Diagnostics is a pre boot test. Tap F12 as soon as you reboot without waiting for any screen to get to the boot menu.

 

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2 Bronze

Re: Looking for Optiplex 5040 diagnostics ISO

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Ugh !!! I thought the diags lived on the HD and since I put a new one in I thought that they were gone !

You are 100% right, many thanks for helping me with this

Denis

 

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7 Thorium

Re: Looking for Optiplex 5040 diagnostics ISO

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Happy to help!

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Highlighted
8 Xenon

Re: Looking for Optiplex 5040 diagnostics ISO

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EPSA diags are in F2  F12 bios.

https://www.dell.com/support/article/en-us/sln114988/dell-diagnostic-tools-to-diagnose-and-fix-hardw...

Online diags will search for Dell Support Assist.

Older Diag partitions were MSDOS based and resided on MBR fat32 partition.  This is no longer the case for Dell.

https://www.dell.com/en-us/shop/supportassistforpcs/cp/supportassistforpcs

https://www.dell.com/support/diagnose/en-us/Home/Index/QuickTest

SupportAssist is the smart technology, available on your PC that will keep it running like new by removing viruses, detecting issues, optimizing settings and telling you when you need to make updates. Premium Support Plus customers enjoy the full set of SupportAssist features including predictive issue detection and proactive resolution. Review the User Guide for more details.

Running Online Diagnostics on a Dell PC

  1. Browse to the Dell Support website.
  2. Click Detect Product or enter the Service Tag and click Submit.
  3. Click the Diagnostics tab.
  4. Choose one of the diagnostic tests available:

 

 


Report Unresolved Customer Service Issues
here

I do not work for Dell. I too am a user.

The forum is primarily user to user, with Dell employees moderating
Contact USA Technical Support






Get Support on Twitter @DellCaresPro

View solution in original post

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