Unsolved
This post is more than 5 years old
1 Rookie
•
65 Posts
0
5239
April 30th, 2018 07:00
Optiplex 755, DVD RW Drive not showing
Hello, i have a dell optiplex 755 running on windows 7 64bit...problem is dvd drive not showing on my computer..when i go to BIOS it says DVD ROM not present. I changed sata cable still same problem. Can anyone help me out?
No Events found!
lakshi786
1 Rookie
•
65 Posts
0
April 30th, 2018 07:00
Tesla1856
10 Wizard
•
17.9K Posts
•
71.4K Points
0
April 30th, 2018 09:00
If it's not the optical drive itself, try a new SATA cable and power-cable ... on a different SATA-port header.
Sometimes, you can check optical drive with ePSA (outside of Windows).
If you think it might be Windows, sometimes deleting the drive from Device Manager and letting it re-detect fixes that glitch.
speedstep
11 Legend
•
47K Posts
0
April 30th, 2018 10:00
Most newer drives will not see the DVD unless the SATA OPERATION is set to AHCI not ATA.
The other issue that affects this is the drive region code.
Once you install XP from CD and change the region code to 1 for usa the drive works normally again. In other words it will not see your Vista or 7 or 8 or 10 dvd as bootable until the region is set.
If you don't have the CD to install you could do Linux CD to set the region code for the DVD.
Download LupuPlus 5.2.8.005-1 -> http://diddywahdiddy.net/Puppy500/lupuplus-528.005-1.iso
lakshi786
1 Rookie
•
65 Posts
0
April 30th, 2018 11:00
bradthetechnut
9 Technologist
•
9.6K Posts
•
40.6K Points
0
May 6th, 2018 19:00
I can only see the previous reply while typing, so please pardon if I missed it. - I take it you tried plugging in your DVD drive into different sata ports and power to it isn't an issue?.
Edited to clarify - I also have a 755 with a new DVD-RW drive. Whether I used 1 or 2 optical drives, I had to try different sata ports to get the drive(s) acknowledged. I think you'd agree in your case - it shouldn't have turned so complicated.
Please remember to "Accept as Solution" if a post answered the problem. Reply further if comment or question as each reply bumps the thread to the top of the list bettering your chance of further answer if needed.
bradthetechnut
9 Technologist
•
9.6K Posts
•
40.6K Points
0
May 14th, 2018 18:00
speedstep
11 Legend
•
47K Posts
0
May 16th, 2018 09:00
http://downloads.dell.com/manuals/all-products/esuprt_desktop/esuprt_optiplex_desktop/optiplex-755_user%27s%20guide_en-us.pdf
Drives
Diskette Drive (Internal default)
This option enables or disables the floppy drive. The options are Off, Internal, USB, and Read Only.
NOTE: If USB is selected, ensure that USB Controller setup option under Onboard Devices is set to On.
SATA 0 through SATA n
Identifies and enables and disables the drives attached to the SATA connectors on the system board and lists the capacities for the hard drives.
NOTE: These options appear as SATA 0 through SATA 3 for the mini tower, SATA 0 through SATA 2 for the desktop, SATA 0 and SATA1 for the small form factor and ultra small form factor computers.
External SATA
Identifies and enables and disables the drives attached to the eSATA connector on the system board and lists the capacities for the hard drives.
NOTE: This option is not available on the ultra small form factor computer.
SATA Operation
(RAID Autodetect/AHCI default for mini- tower and desktop)
(AHCI default for small form factor and ultra small form factor)
Options for Mini Tower and Desk
l RAID Autodetect/AHCI (RAID if signed drives, otherwise AHCI)
l RAID Autodetect/ATA (RAID if signed drives, otherwise ATA)
l RAID On (SATA is configured for RAID on every boot)
NOTE: When in Autodetect mode, the computer configures the drive as RAID if a RAID signature is detected on the drive. Otherwise the drive will be configured as AHCI or ATA.
Options for Small Form Factor and Ultra Small Form Factor:
l AHCI
l ATA
SMART Reporting
(Off default)
This setting determines whether integrated drive errors are reported or not during computer start-up.