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July 7th, 2019 14:00
Optiplex 960 Dual Monitors/add in graphics card issue
Hi all,
I recently was given an Optiplex 960 desktop, and have been trying to get it to run. My problem is that every time I've tried to start it, I've gotten 1 of 2 error messages. The first, when I tried to run it with a single monitor, was something about how no graphics card was detected. I tried running it with two monitors using a VGA y-splitter cable, and now I'm getting a new error message:
This computer has an add in graphics card, but the monitor cable is plugged into the integrated video connector. To attach the monitor cable to the add-in graphics card:
1. Shut down the computer
2. Plug the monitor cable into the add-in graphics card connector. This may require a video adapter or video adapter cable.
3. Turn on the computer
I've got no idea where or what the add-in graphics card connector is (I've been using a Mac laptop for years, and a Dell desktop is very much outside of my wheelhouse). As far as I know, the previous owner ran dual monitors with the same VGA splitter set-up that I've been trying to replicate, so I really don't know what the problem might be.
Any advice much appreciated, I've been wading around the Dell support pages and haven't been able to figure anything out.
bradthetechnut
7 Technologist
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9.1K Posts
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July 7th, 2019 20:00
Can you post a photo of the back of the PC? Then we'll know if it has a separate GPU (graphics processing unit) (short for "graphics card") or not.
Thanks, bradthetechnut
speedstep
9 Legend
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47K Posts
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July 10th, 2019 05:00
There is an LFH video card in the X16 slot.
You will have to remove it.
USING ONBOARD with VIDEO CARD IS NOT SUPPORTED EVER.
Attention: Unsupported Video Configuration Detected
System halted!
Attention: Unsupported Video Configuration Detected
Action is Required
This computer has an add-in graphics card, but the monitor is plugged
into the integrated video connector.
To attach the monitor cable to the add-in graphics card:
1. Shut down the computer
2. Plug the monitor cable into the add-in graphics card connector.
This may require a video adapter or video adapter cable.
(provided with the system)
3. Turn on the computer.
This message should not appear after completing these steps.
For more information or help, please refer to the system documentation
You cannot use the Built onto the system VGA connector when there is a card in the X16 Video slot.
For Older Optiplex models this error message is permanent. There IS NO MULTI DISPLAY bios mode for Older Optiplex 980,780,380,960,760,360,755,745, 320 etc.