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4.1K Posts

June 3rd, 2020 18:00

Hello.

 

This error may occur when the OS installation image does not have the RAID controller's driver. Can you download the Dell customized image in our support site and try to install. Also, please make sure that the system's firmware are up to date.

 

For reference: https://dell.to/3eOmoY6

 

https://dell.to/3eOAPeM

June 4th, 2020 01:00

That all happened after power off the server

6.jfif

June 4th, 2020 01:00

after downloading and installing the iso file as video, the same here. can't found any media driver in installation step Note:- the server was working properly till yesterday

Moderator

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4.1K Posts

June 4th, 2020 02:00

Hi,

 

What version of ESXi did you manage to download?

 

Could you access to the RAID controller BIOS to check if the drives are configured. 

June 6th, 2020 15:00

Hello Dell-joy

I downloaded the 6.7 Dell-Version and retry to install it again and the same happened \

but I did a hardware diagnostic to check the Health of SSD and all test have passed 

and finally, I try to check the configuration of RAID and found there is no virtual Desk

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Moderator

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790 Posts

June 8th, 2020 02:00

Hi Ahmedserag,

 

so, it looks like the controller forgot the virtual disk. That's weird.
Do you see the physical disks within the PERC menu? 
Which PERC do you utilize in this system?

 

Thanks,
Stefan

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