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80792
September 4th, 2013 13:00
Fake PERC H710p ? - Firmware update error
Hallo,
i recently bought an used DELL PERC H710p but i cant update the firmware nor install the driver. I always get an error like:
"No supported controllers present or detected"
First i thought it's because the PERC H710p is not supported on an DELL R710 Server. But after some research i found something odd.
The reason why the firmware update fails is simply the fact, that the "SUBDEV=1f38" required during the update can't be fond. My "H710p" has a different SUBDEV. Its SUBDEV is 1f77. So my question is, did i bought some "fake" controller ?
If its not a "fake" controller, what must i do to update my H710p and how do i install the drivers ?
Thank You
Here the log from Megafl:
Adapter #0
==============================================================================
Versions
================
Product Name : PERC H710P Adapter
Serial No : xxxxx - Im not sure if its save to post a sn on the internet. But if a DELL employ need it to verify the controller, please send me an pm.
FW Package Build: 21.0.2-0002
Mfg. Data
================
Mfg. Date : 04/01/13
Rework Date : 04/01/13
Revision No : A00
Battery FRU : N/A
Image Versions in Flash:
================
BIOS Version : 5.30.00_4.12.05.00_0x05110000
Ctrl-R Version : 4.00-0014
Preboot CLI Version: 05.00-03:#%00008
FW Version : 3.130.05-1587
NVDATA Version : 2.1108.03-0093
Boot Block Version : 2.03.00.00-0003
BOOT Version : 06.253.57.219
Pending Images in Flash
================
None
PCI Info
================
Vendor Id : 1000
Device Id : 005b
SubVendorId : 1028
SubDeviceId : 1f77
Host Interface : PCIE
Number of Frontend Port: 0
Device Interface : PCIE
Number of Backend Port: 8
Port : Address
0 4433221102000000
1 4433221103000000
2 0000000000000000
3 0000000000000000
4 0000000000000000
5 0000000000000000
6 0000000000000000
7 0000000000000000
HW Configuration
================
SAS Address : 590b11c04b521300
BBU : Present
Alarm : Absent
NVRAM : Present
Serial Debugger : Present
Memory : Present
Flash : Present
Memory Size : 1024MB
TPM : Absent
On board Expander: Absent
Upgrade Key : Absent
Temperature sensor for ROC : Present
Temperature sensor for controller : Present
ROC temperature : 57 degree Celcius
Controller temperature : 57 degree Celcius
Settings
================
Current Time : 20:28:33 9/4, 2013
Predictive Fail Poll Interval : 300sec
Interrupt Throttle Active Count : 16
Interrupt Throttle Completion : 50us
Rebuild Rate : 30%
PR Rate : 30%
BGI Rate : 30%
Check Consistency Rate : 30%
Reconstruction Rate : 30%
Cache Flush Interval : 4s
Max Drives to Spinup at One Time : 4
Delay Among Spinup Groups : 12s
Physical Drive Coercion Mode : 128MB
Cluster Mode : Disabled
Alarm : Disabled
Auto Rebuild : Enabled
Battery Warning : Enabled
Ecc Bucket Size : 15
Ecc Bucket Leak Rate : 1440 Minutes
Restore HotSpare on Insertion : Disabled
Expose Enclosure Devices : Disabled
Maintain PD Fail History : Disabled
Host Request Reordering : Enabled
Auto Detect BackPlane Enabled : SGPIO/i2c SEP
Load Balance Mode : Auto
Use FDE Only : Yes
Security Key Assigned : No
Security Key Failed : No
Security Key Not Backedup : No
Default LD PowerSave Policy : Controller Defined
Maximum number of direct attached drives to spin up in 1 min : 20
Any Offline VD Cache Preserved : No
Allow Boot with Preserved Cache : No
Disable Online Controller Reset : No
PFK in NVRAM : No
Use disk activity for locate : No
Capabilities
================
RAID Level Supported : RAID0, RAID1, RAID5, RAID6, RAID00, RAID10, RAID50, RAID60, PRL 11, PRL 11 with spanning, PRL11-RLQ0 DDF layout with no span, PRL11-RLQ0 DDF layout with span
Supported Drives : SAS, SATA
Allowed Mixing:
Mix in Enclosure Allowed
Status
================
ECC Bucket Count : 0
Limitations
================
Max Arms Per VD : 32
Max Spans Per VD : 8
Max Arrays : 128
Max Number of VDs : 64
Max Parallel Commands : 1008
Max SGE Count : 60
Max Data Transfer Size : 8192 sectors
Max Strips PerIO : 42
Min Strip Size : 64 KB
Max Strip Size : 1.0 MB
Max Configurable CacheCade Size: 512 GB
Current Size of CacheCade : 0 GB
Current Size of FW Cache : 887 MB
Device Present
================
Virtual Drives : 1
Degraded : 0
Offline : 0
Physical Devices : 2
Disks : 2
Critical Disks : 0
Failed Disks : 0
Supported Adapter Operations
================
Rebuild Rate : Yes
CC Rate : Yes
BGI Rate : Yes
Reconstruct Rate : Yes
Patrol Read Rate : Yes
Alarm Control : Yes
Cluster Support : No
BBU : No
Spanning : Yes
Dedicated Hot Spare : Yes
Revertible Hot Spares : Yes
Foreign Config Import : Yes
Self Diagnostic : Yes
Allow Mixed Redundancy on Array : No
Global Hot Spares : Yes
Deny SCSI Passthrough : No
Deny SMP Passthrough : No
Deny STP Passthrough : No
Support Security : Yes
Snapshot Enabled : No
Support the OCE without adding drives : Yes
Support PFK : No
Supported VD Operations
================
Read Policy : Yes
Write Policy : Yes
IO Policy : Yes
Access Policy : Yes
Disk Cache Policy : Yes
Reconstruction : Yes
Deny Locate : No
Deny CC : No
Allow Ctrl Encryption: No
Enable LDBBM : Yes
Support Breakmirror : Yes
Power Savings : Yes
Supported PD Operations
================
Force Online : Yes
Force Offline : Yes
Force Rebuild : Yes
Deny Force Failed : No
Deny Force Good/Bad : No
Deny Missing Replace : No
Deny Clear : Yes
Deny Locate : No
Support Temperature : Yes
Disable Copyback : No
Enable JBOD : No
Enable Copyback on SMART : No
Enable Copyback to SSD on SMART Error : No
Enable SSD Patrol Read : No
PR Correct Unconfigured Areas : Yes
Enable Spin Down of UnConfigured Drives : No
Disable Spin Down of hot spares : Yes
Spin Down time : 30
T10 Power State : Yes
Error Counters
================
Memory Correctable Errors : 0
Memory Uncorrectable Errors : 0
Cluster Information
================
Cluster Permitted : No
Cluster Active : No
Default Settings
================
Phy Polarity : 0
Phy PolaritySplit : 0
Background Rate : 30
Strip Size : 64kB
Flush Time : 4 seconds
Write Policy : WB
Read Policy : Adaptive
Cache When BBU Bad : Disabled
Cached IO : No
SMART Mode : Mode 6
Alarm Disable : No
Coercion Mode : 128MB
ZCR Config : Unknown
Dirty LED Shows Drive Activity : No
BIOS Continue on Error : No
Spin Down Mode : None
Allowed Device Type : SAS/SATA Mix
Allow Mix in Enclosure : Yes
Allow HDD SAS/SATA Mix in VD : No
Allow SSD SAS/SATA Mix in VD : No
Allow HDD/SSD Mix in VD : No
Allow SATA in Cluster : No
Max Chained Enclosures : 4
Disable Ctrl-R : No
Enable Web BIOS : No
Direct PD Mapping : Yes
BIOS Enumerate VDs : Yes
Restore Hot Spare on Insertion : No
Expose Enclosure Devices : No
Maintain PD Fail History : No
Disable Puncturing : No
Zero Based Enclosure Enumeration : Yes
PreBoot CLI Enabled : No
LED Show Drive Activity : Yes
Cluster Disable : Yes
SAS Disable : No
Auto Detect BackPlane Enable : SGPIO/i2c SEP
Use FDE Only : Yes
Enable Led Header : No
Delay during POST : 0
EnableCrashDump : No
Disable Online Controller Reset : No
EnableLDBBM : Yes
Un-Certified Hard Disk Drives : Allow
Treat Single span R1E as R10 : Yes
Max LD per array : 16
Power Saving option : Don't spin down unconfigured drives
Don't spin down Hot spares
Don't Auto spin down Configured Drives
Power settings apply to all drives - individual PD/LD power settings cannot be set
Max power savings option is not allowed for LDs. Only T10 power conditions are to be used.
Cached writes are not used for spun down VDs
Can schedule disable power savings at controller level
Default spin down time in minutes: 30
Enable JBOD : No
TTY Log In Flash : No
Auto Enhanced Import : No
BreakMirror RAID Support : Yes
Disable Join Mirror : Yes
Time taken to detect CME : 60s
Exit Code: 0x00


DELL-Geoff P
990 Posts
0
September 4th, 2013 13:00
The H710 series of controllers have been only tested and validated in the Dell 12th generation servers (such as the PE 720). Checking further, your H710p came from a Precision workstation. The following information validates this information, which came from the nocheck.bat file for this controller:
CLS
set FW=21.0.2-0002
set ROM=H710PAWS.rom
set SUBDEV=1f77
set DOS32A=/NOC /NOWARN:9004
The controller may or may not work in your PE710, it just hasn't been tested or validated. Good luck!
Regards,
westes
30 Posts
0
April 24th, 2014 15:00
I have the MegaRAID GUI installed under Windows 7 64-bit. Is there any way with that tool that I can create a text file that reports on the environment and controller parameters in the same format you gave in the original post of this thread? I don't find any EXE named megafl.exe.
I do of course see a log, but it contains more event driven information, not a static picture of all capabilities in a report format.
Andrew Bienhaus
11 Posts
0
November 2nd, 2020 20:00
Geoff,
Is there a list anywere, that specifies the exact H710P part numbers, that are supported under that 21.3.5.0002 firmware? As in, more commonly supported?
My R710 has no problem seeing this "Precision" H710p, but with a firmware from 2014, I'm hesitant, given what was fixed since that in the other H710P units.
There are lots of spares for sale out there, but all with different 5 character alphanumeric part numbers.
Thanks!
andrew
Andrew Bienhaus
11 Posts
0
November 2nd, 2020 21:00
To add to that question;
I have an XDHXT, which apparently is from a "Precision" workstation.
But there are also; (in the PCI variety I mean)
KYJRD
V9RNC
29X6T
07GCGT / 7GCGT
NHGT2
XDHX2
XX5JC
D0JMF
JJ8XD
I know, a long list, but I can't find an index anywhere that specs what they're for, or, what works with what.
I thought I had one a few days ago, but can't for the life of me find it now.
Thanks!
DELL-Marco B
Moderator
•
4K Posts
0
November 3rd, 2020 03:00
Hello,
we don't have the firmware details for each part number, sorry.
Also this kind of information are Dell internal only and there are no public index or database with all parts.
If you want to upgrade the PERC i can suggest to contact your Dell sales contact that can suggest you.
Thanks
Marco