"I am doing my best to make sure the info provided to you is accurate and I feel very confident that it is."
I believe you, but the information doesn't make any sense, as provided.
"I am working from my phone and have no Internet access to perform the requested procedure at this time."
It may be the only way to get it back online.
"As far as the battery is concerned, I was told that when the battery is Un plugged that it will release the current configuration and start cleared."
It won't. The RAID configuration is stored in NON-VOLATILE memory. Unplugging the battery will clear the controller's VOLATILE memory, which is used only for write cache.
"As far as the location of the drive, that is what the raid controller is telling me."
Just to clarify: Does the system say EVERY time it boots, when the controller loads, that no logical drives are found? And there is no message indicating how you can choose/use/save a mismatched configuration?
If you are sure disk 9 is your RAID 0, you could try powering down, removing all the drives (keep track of which are which), insert disk 9 into slot 0, then boot to CTRL-M, Configure, View/Add ... if you are asked to choose between Disk and NVRAM, choose Disk, then save on exit and try to boot the OS.
If this doesn't work, I'd start thinking about data recovery or restoring from backup.
Ignoring the "new" drives you put into the system (AND removing them), tell me how many drives you have. Boot to the CTRL-M utility (for the PERC 4e/Di during POST), Configure, View/Add ('disk view' IF prompted), and tell me exactly what is on this screen.
With the 3 new drives removed I am showing from the View Add screen 7 drives still. They are 0 Fail A01-00, 1 Fail A01-01, 2 Fail A01-02, 3 Fail A02-00, 4 Fail A01-01, 5 Fail A02-02, 6 Proc, 9 Online A00-00. I have 4 drives installed.
3,4,5 are the slots the 3 new drives were in. They are on the top row, with the furthest left being one still installed and the 3 to right of #1 left as the three removed. On the second row, the first slot on left is empty and the last three are full. Looking at the front, the one drive above is green and the lower 3 are amber. The raid 5 group was 3 drives and the OS was on a single drive. It was setup as a single raid. I don't understand why the 3 removed drives still show as 3,4,5.
When you go to CTRL-M, Configure, View/Add, are you asked to choose between Disk View and NVRAM? If so, choose Disk and SAVE it on exit.
Because your "good" disks show two logical disks existing, including LD0, which is a single-disk RAID 0, showing as Online, then saving the configuration should allow it to attempt to boot to that disk.
"The new drives we installed while down but we're removed with controller running."
(NEVER power down to insert/replace hot-swappable disks. ALWAYS do it 'hot' ... this is why.)
No I am not able to boot to OS. It stops at the Raid controller after showing the following: 3 logical drives found, 0 physical drives found, 2 logical drives failed, 3 logical drives handled by bios, 0 physical drives handled by bios. Ask to run configuration or continue. When I continue it gives me the following: PXE-E61:media test failure, check cable. PXE-M0F: exiting Intel boot Agent.
Strike F1 to retry, F2 for setup utility.
The new drives we installed while down but we're removed with controller running.
I am using my phone to input this info, reason for the slow response.
Ok, view add takes me to the array selection screen, when I highlight the #9 online disc it gives info and listed below are options, Sel, End array, Configure, Drv Info, Logical Drives, HSP.
"Ok, view add takes me to the array selection screen"
Were you asked to choose between Disk View and NVRAM when you entered View/Add? According to your information, disk 9 is showing Online and is the only member of the Logical Drive, which means that the POST screen (when the PERC loads) should be saying at least 1 Logical Drive found.
Ok, if 9 shows Online, but POST shows NO Logical Drives are found, that can only mean one of two things, either:
Disk 9 is not a single-disk RAID 0, meaning your OS is actually running on a RAID 1 or RAID 5.
or
Disk 9 is not your OS 'disk', meaning, one of the other disks are supposed to be your single-disk RAID 0 (if you are sure your OS is on a single-disk RAID 0) and disk 9 is part of your RAID 5.
If disk 9 was truly your single-disk RAID 0 and it is showing Online, then the controller MUST list it as 'found' during POST.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 22:00
"I am doing my best to make sure the info provided to you is accurate and I feel very confident that it is."
I believe you, but the information doesn't make any sense, as provided.
"I am working from my phone and have no Internet access to perform the requested procedure at this time."
It may be the only way to get it back online.
"As far as the battery is concerned, I was told that when the battery is Un plugged that it will release the current configuration and start cleared."
It won't. The RAID configuration is stored in NON-VOLATILE memory. Unplugging the battery will clear the controller's VOLATILE memory, which is used only for write cache.
"As far as the location of the drive, that is what the raid controller is telling me."
Just to clarify: Does the system say EVERY time it boots, when the controller loads, that no logical drives are found? And there is no message indicating how you can choose/use/save a mismatched configuration?
If you are sure disk 9 is your RAID 0, you could try powering down, removing all the drives (keep track of which are which), insert disk 9 into slot 0, then boot to CTRL-M, Configure, View/Add ... if you are asked to choose between Disk and NVRAM, choose Disk, then save on exit and try to boot the OS.
If this doesn't work, I'd start thinking about data recovery or restoring from backup.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 10:00
Ignoring the "new" drives you put into the system (AND removing them), tell me how many drives you have. Boot to the CTRL-M utility (for the PERC 4e/Di during POST), Configure, View/Add ('disk view' IF prompted), and tell me exactly what is on this screen.
spectrumic
19 Posts
0
January 2nd, 2014 12:00
With the 3 new drives removed I am showing from the View Add screen 7 drives still. They are 0 Fail A01-00, 1 Fail A01-01, 2 Fail A01-02, 3 Fail A02-00, 4 Fail A01-01, 5 Fail A02-02, 6 Proc, 9 Online A00-00. I have 4 drives installed.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 13:00
0 Fail A01-00,
1 Fail A01-01,
2 Fail A01-02,
9 Online A00-00
Ok, so 9 is "probably" your OS disk (single-disk RAID 0).
0,1,2 your RAID 5.
Are you able to boot the OS?
If not, where does it stop?
If so, which OS do you have and do you have OMSA installed?
(When you put your three new drives in, did you put them in 'hot' or did you power down to put them in?)
spectrumic
19 Posts
0
January 2nd, 2014 13:00
3,4,5 are the slots the 3 new drives were in. They are on the top row, with the furthest left being one still installed and the 3 to right of #1 left as the three removed. On the second row, the first slot on left is empty and the last three are full. Looking at the front, the one drive above is green and the lower 3 are amber. The raid 5 group was 3 drives and the OS was on a single drive. It was setup as a single raid. I don't understand why the 3 removed drives still show as 3,4,5.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 13:00
0 Fail A01-00,
1 Fail A01-01,
2 Fail A01-02,
3 Fail A02-00,
4 Fail A01-01,
5 Fail A02-02,
9 Online A00-00
So, this is a mess, and you won't be able to recover anything based on information on this page.
Which slots did you have drives in (look at the chassis to be sure)? They were in a RAID 5? A single RAID 5 or multiple RAID 5's across the disks?
spectrumic
19 Posts
0
January 2nd, 2014 14:00
No, it took me directly to the screen.
spectrumic
19 Posts
0
January 2nd, 2014 14:00
Yes, 9 still shows online.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 14:00
When you go to CTRL-M, Configure, View/Add, are you asked to choose between Disk View and NVRAM? If so, choose Disk and SAVE it on exit.
Because your "good" disks show two logical disks existing, including LD0, which is a single-disk RAID 0, showing as Online, then saving the configuration should allow it to attempt to boot to that disk.
"The new drives we installed while down but we're removed with controller running."
(NEVER power down to insert/replace hot-swappable disks. ALWAYS do it 'hot' ... this is why.)
spectrumic
19 Posts
0
January 2nd, 2014 14:00
No I am not able to boot to OS. It stops at the Raid controller after showing the following: 3 logical drives found, 0 physical drives found, 2 logical drives failed, 3 logical drives handled by bios, 0 physical drives handled by bios. Ask to run configuration or continue. When I continue it gives me the following: PXE-E61:media test failure, check cable. PXE-M0F: exiting Intel boot Agent.
Strike F1 to retry, F2 for setup utility.
The new drives we installed while down but we're removed with controller running.
I am using my phone to input this info, reason for the slow response.
Thank You for this assistance in advance.
Steve
spectrumic
19 Posts
0
January 2nd, 2014 14:00
Ok, view add takes me to the array selection screen, when I highlight the #9 online disc it gives info and listed below are options, Sel, End array, Configure, Drv Info, Logical Drives, HSP.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 14:00
Ok, and does it still show disk 9 as Online?
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 14:00
"Ok, view add takes me to the array selection screen"
Were you asked to choose between Disk View and NVRAM when you entered View/Add? According to your information, disk 9 is showing Online and is the only member of the Logical Drive, which means that the POST screen (when the PERC loads) should be saying at least 1 Logical Drive found.
spectrumic
19 Posts
0
January 2nd, 2014 15:00
Ft selected, Logical Drives configured. 0 0 140280mb 1 64kb optimal, 1 5 279800mb 3 64kb offline, 2 5 138440 my 3 64kb offline. The header is: LD Raid Size Stripes StrpSz Drive - State for the above info.
theflash1932
9 Legend
•
16.3K Posts
0
January 2nd, 2014 15:00
Ok, if 9 shows Online, but POST shows NO Logical Drives are found, that can only mean one of two things, either:
Disk 9 is not a single-disk RAID 0, meaning your OS is actually running on a RAID 1 or RAID 5.
or
Disk 9 is not your OS 'disk', meaning, one of the other disks are supposed to be your single-disk RAID 0 (if you are sure your OS is on a single-disk RAID 0) and disk 9 is part of your RAID 5.
If disk 9 was truly your single-disk RAID 0 and it is showing Online, then the controller MUST list it as 'found' during POST.
What do you see if you hit F3 inside of View/Add?