9 Legend

 • 

16.3K Posts

October 11th, 2010 18:00

What RAID controller are you using? 
Do you have OpenManage Server Administrator installed?
What OS are you using?
What is the actual size of your drives (46GB doesn't sound right)?

9 Legend

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16.3K Posts

October 11th, 2010 19:00

(Not sure what happened in the previous post ... just showing blank!)

If possible, I would recommend installing OpenManage Server Administrator.  You can do everything you need to do right from within Windows.

You have two options:

1)  Y
ou can simply replace the drive and move on.  Normally, when a drive is put into the system after a drive failure, it will begin to rebuild automatically.  Simply remove the drive and put the new one in.  You will know it is rebuilding by the fast-flashing green light on the drive.  You can also monitor the rebuild progress in OpenManage.  There are a few reasons the drive might not rebuild automatically ... if it doesn't, then you can start a rebuild in the BIOS PERC configuration utility (CTRL-M, Objects, Physical Drives, Rebuild or assign/set Hot Spare), or you can do it in the OpenManage software (Storage, PERC, Enclosure/Connector, Physical Drives, Rebuild from drop-down).  Just do not replace the drive while the system is OFF - if the drives are hot-swappable (accessible and removable from the front of the machine), they should be removed/replaced "hot".

2)  You can test the current drive to make sure it is actually bad, then rebuild it if it is ok.  You can run Online Diagnostics on the drive (Quick Test should suffice, Full Test if it passes and you want to be sure) - takes about 2 minutes for most modern drives.  If the drive is not available to the diagnostics, you can try reseating the drive.  It may begin to rebuild ... you can let it go to see if it will complete a rebuild, then test it, or stop the rebuild and test the drive before continuing the rebuild.

OpenManage Server Administrator (OMSA - download and run to extract files, then run C:\Openmanage\windows\setup.exe, choose Custom install and make sure that Storage Management is installed):

Online Diagnostics:

9 Legend

 • 

16.3K Posts

October 11th, 2010 19:00

If possible, I would recommend installing OpenManage Server Administrator.  You can do everything you need to do right from within Windows.

You have two options:

1)  Y
ou can simply replace the drive and move on.  Normally, when a drive is put into the system after a drive failure, it will begin to rebuild automatically.  Simply remove the drive and put the new one in.  You will know it is rebuilding by the fast-flashing green light on the drive.  You can also monitor the rebuild progress in OpenManage.  There are a few reasons the drive might not rebuild automatically ... if it doesn't, then you can start a rebuild in the BIOS PERC configuration utility (CTRL-M, Objects, Physical Drives, Rebuild or assign/set Hot Spare), or you can do it in the OpenManage software (Storage, PERC, Enclosure/Connector, Physical Drives, Rebuild from drop-down).  Just do not replace the drive while the system is OFF - if the drives are hot-swappable (accessible and removable from the front of the machine), they should be removed/replaced "hot".

2)  You can test the current drive to make sure it is actually bad, then rebuild it if it is ok.  You can run Online Diagnostics on the drive (Quick Test should suffice, Full Test if it passes and you want to be sure) - takes about 2 minutes for most modern drives.  If the drive is not available to the diagnostics, you can try reseating the drive.  It may begin to rebuild ... you can let it go to see if it will complete a rebuild, then test it, or stop the rebuild and test the drive before continuing the rebuild.

OpenManage Server Administrator (OMSA - download and run to extract files, then run C:\Openmanage\windows\setup.exe, choose Custom install and make sure that Storage Management is installed):
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R271641&SystemID=PWE_1800&servicetag=&os=WNET&osl=en&deviceid=2331&devlib=0&typecnt=0&vercnt=14&catid=-1&impid=-1&formatcnt=0&libid=36&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=400914

Online Diagnostics:
http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R274061&SystemID=PWE_1800&servicetag=&os=WNET&osl=en&deviceid=15852&devlib=0&typecnt=0&vercnt=4&catid=-1&impid=-1&formatcnt=0&libid=13&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=408008

 

52 Posts

October 11th, 2010 19:00

 

Perc4E

No OpenManage Server Administrator installed

Windows Server 2003

They are 73GB each - sorry about that.......the second hard drive from the top has amber light lit up and on boot up it notofies us a HDD as failed....

 

52 Posts

October 12th, 2010 05:00

I had the same problem with my first post being blank in this forum - thought it was IE 9 so I I went back to IE 8 - lol - ............thank you very much for the information we are right in the middle of a server migration to a T710 and used the Open manage software on the new server to configure it and it did work nicely.  We also went in to the BIOS Perc config utility on the old server to shut off the beep that was continually telling us we had a failed drive.....the drives are hot swappable.  As I stated, I am new to these forums, and I am really impressd with the speed of response and the quality of information received - thank you very much for the education :)

9 Legend

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16.3K Posts

October 12th, 2010 10:00

No problem ... good luck!

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