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R730xd. SSDs reset - why?
Hi,
I have 10 R730xd servers with 16 SSDs in each. This weekend 4 of them have shown in the iDRAC Storage Event Log that several drives have been reset.
Why is this, and should I worry about them being about to fail? I already had 2 of these new LITEON drives crash on me.
System 1:
2015-03-01T18:48:54+0100 Disk 5 in Backplane 1 of Integrated RAID Controller 1 was reset.
System 2:
2015-03-01T12:54:53+0100 Disk 5 in Backplane 1 of Integrated RAID Controller 1 was reset.
System 3:
2015-03-01T19:30:17+0100 Disk 13 in Backplane 1 of RAID Controller in Slot 3 was reset.
2015-02-28T16:59:22+0100 Disk 6 in Backplane 1 of Integrated RAID Controller 1 was reset.
2015-02-28T08:05:23+0100 Disk 5 in Backplane 1 of Integrated RAID Controller 1 was reset.
System 4:
015-03-01T10:54:49+0100 Disk 18 in Backplane 1 of RAID Controller in Slot 3 was reset.
The megacli commands shows an error count of 1 under "Other Error Count".
/usr/sbin/megacli -PDList -aALL -NoLog
Media Error Count: 0
Other Error Count: 1
Predictive Failure Count: 0
Last Predictive Failure Event Seq Number: 0
DELL-Chris H
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March 2nd, 2015 08:00
PCore,
The first thing I would look at is if the BIOS, Drac, or raid controller is out of date. If you would could you let me know what you have installed, as well as the current firmware versions? I will be able to provide you with the links you may need to update, or a resolution to the problem.
Let me know.
pcore
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March 2nd, 2015 08:00
Hi Chris,
thank you, here is the configuration:
System Model PowerEdge R730xd
System Revision I
BIOS Version 1.0.4
Firmware Version 2.02.01.01
Lifecycle Controller Firmware 2.02.01.01
PERC H730P Mini (Embedded)
Firmware Version 1.07
PERC H730P Adapter (PCI Slot 3)
Firmware Version 1.07
Each adaptor has 8 SSDs:
LITEON IT ECT 480 N9S SSD. 6 Gbps. Revision 11RE
Part Number TW0G057V550854B30467A01
I should tell you that I also opened an official support request for this as it happened once more since my initial post on the forum.
Best regards,
Brian
DELL-Chris H
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March 2nd, 2015 09:00
Pcore,
The server seems to be out of date accross the board.
The latest versions are;
BIOS 1.1.4 - http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=NM3Y2
Firmware -
<ADMIN NOTE: Broken link has been removed from this post by Dell>
iDrac with LCC - http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=T387W
Perc H730P firmware - http://www.dell.com/support/home/us/en/04/Drivers/DriversDetails?driverId=591VT
Run those updates in order and then let me know if the "resets" cease.
Let me know.
pcore
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March 3rd, 2015 03:00
According to Dell ProSupport there is a problem across Europe with these new LITEON SSDs.
A firmware update should be released soon which will hopefully resolve the problem.
pcore
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September 30th, 2015 11:00
(it didn't - I had them all replaced with Intels..)
OpTame
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July 12th, 2018 03:00
I can confirm that Dell said so around 2015-2016 about the FW to SAS SSD from LiteOn - i didn't trust it and LiteOn didn't confirm those failures in older FW in their disks.
More interestingly more important was an upgrade to the SAS enclosure/enumerator which (previously to being developed) caused an overwrite/reset on first disks in the enclosure disks in the instant of physically removing failed LiteOn SAS disk. It was very awful to loose a working raid1 volume with an OS while switching SSDs.
OpTame
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July 12th, 2018 03:00
If anybody's wondering how did i reach this old thread i can explain that i am looking for information regarding R730XD and possible U.2/NVMe disk usage /requirements in the 13th gen. of servers.