Hi,

Does the drive have the LEDs lit? Is there a RAID controller in the system where the drive is connected?

Thanks for your response. Yes, the drive LED is lit and very briefly the drive access LED flashes twice while BIOS is coming up. How do I detect if the system has a RAID controller? I know I've disabled RAID in BIOS.

Hi,

Does it show a PERC controller in device settings? Step 3 https://www.dell.com/support/article/ba/en/babsdt1/sln307603/dell-poweredge-how-to-create-a-virtual-disk-through-the-system-setup-on-14g-servers-?lang=en

There are 4 NIC cards. It does not show any PERC controllers. 

If you go to the boot menu does it show the drive?

No, it does not show the drive. 

Try reseating the drive, just take it out and put it back in.

I tried that. I also tried moving it to a different bay. Nothing helped

Do you have another drive you can try?

Although I don't see PERC in the BIOS I see PERC controller on the motherboard. Please see attached image.

I tried another drive. Still no luck.

Try reseating the PERC and cabling.

I removed and reinstalled PERC but that did not help either.

BTW, the hard disk that I'm using is not a DELL hard disk. It is 500GB HGST hard disk. Will this make a difference?

It should work, but we do not test non dell drives. Is it under warranty?