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Cannot use Virtual Console on R610
No matter what I do I am not able to get the virtual console running on my R610. I have two R710's and a R610 ii and I can use the virtual console on them just fine.
I have tried re-updating iDRAC firmware, restarting iDRAC, changing console settings, compared settings between R710s and R610. Added IP's to Javas exception list, etc. I even tried the tool from github using Java 1.7.0_80. That works just fine on my R710's and R210 but it still does not work on the R610.
When I launch the remote console from iDRAC GUI Webpage, I open downloaded file and it goes through all the normal java warnings. Then it says: Connecting to remote console server, and almost immediately I get connection failed.
Using the tool from github I get:
Enter Password:
09/12/2017 07:56:57:654: Starting client.
====setPowerMenuStatus: (##2)*
And then it crashes back to command prompt.
On the working consoles I get:
Enter Password:
09/12/2017 07:58:31:701: Starting client.
====setPowerMenuStatus: (##2)
ProtocolAPCP: Version [1.0]
NativeKeyboard.init() Native library loading [jawt]
NativeKeyboard.init() Native library loading [avctKVMIO]
NativeKeyboard.init() Native library loading complete.
and it continues on.
Kind of at a loss on this now.
There was no error message at all, just that it couldn't connect.
And it is Enterprise, all of mine are.
I managed to get it running last night late. Reset iDrac and immediately updated the firmware again to same version it had and after that it worked. Maybe it just flashed poorly the first few times, not sure. But now it works perfectly.
DELL-Chris H
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Posted September 13th, 2017 06:00
Osiviper,
Would you confirm if there is an error you're are seeing, as well as if the iDrac is an Enterprise or Express? The R610 comes with an iDrac Express as a standard and is upgradable to an iDrac Enterprise. The optional iDrac Enterprise card provides access to advanced features, such as the Virtual Console you're trying to use.
Let me know what you find.
DELL-Chris H
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Dell Technologies | Enterprise Support Services
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