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Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

Hi.

In IDRAC8 after all updade can not seen Storage information, error:

 RAC0501: There are no physical disks to be displayed.

RAC0503: There are no out-of-band capable controllers to be displayed.

Controller S130.

Before the updates, it correctly displayed all the information. All recommended methods, reset settings, reconfigure the RAID, and disable the server. Did not give results. How can I fix it? Information about disk failures can now be obtained only by restarting the server in configuration utility <CTRL+R>. The <perccli> utility does not work with this controller.

I am doing rollback <Integrated DELL REmote Access Controller> but nothing to change>.

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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

If you haven't you can try holding the i button on the face of the server to force the iDRAC to restart. This may fix it, but I would expect you to need to shut the server off, unplug it, hold the power button down for 30 seconds, then power up as normal.

#Iwork4Dell
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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

I do it, but nothing changed.

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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

Is OpenManage Server Administrator installed? If so, what output do you get from this command:

racadm storage get controllers -o
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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.


@Dell-DylanJ wrote:

Is OpenManage Server Administrator installed? If so, what output do you get from this command:

racadm storage get controllers -o

RAID.Embedded.1-1
Status = Unknown
DeviceDescription = Embedded RAID Controller 1
RollupStatus = Unknown
Name = PERC S130 Controller (PCI Slot 0)
PciSlot = 0
FirmwareVersion = 4.3.0-0002
RebuildRate = 0
BgiRate = 0
CheckConsistencyRate = 0
ReconstructRate = 0
PatrolReadRate = 0
PatrolReadMode = Not supported
PatrolReadState = Unknown
CheckConsistencyMode = Not supported
LoadBalanceSetting = Not Supported
CopybackMode = Not supported
PreservedCache = Not Present
CacheMemorySize = 0 MB
PersistHotspare = Disabled
SpindownUnconfiguredDrives = Disabled
SpindownHotspare = Disabled
Timeintervalforspindown = 0 (Minutes)
SecurityStatus = Unknown
EncryptionMode = None
SasAddress = Not applicable
PciDeviceId = 0xa106
PciSubdeviceId = 0x6a5
PciVendorId = 0x8086
PciSubvendorId = 0x1028
PciBus = 0x0
PciDevice = 0x0
PciFunction = 0x0
BusWidth = Unknown
SlotLength = Unknown
SlotType = Unknown
MaxCapableSpeed = 6.0 Gb/s
LearnMode = Not supported
T10PICapability = Not Capable
SupportRAID10UnevenSpans = Not Supported
SupportEnhancedAutoForeignImport = Not Supported
EnhancedAutoImportForeignConfig = Unknown
SupportControllerBootMode = Not Supported
RealtimeConfigurationCapability = Incapable
CurrentControllerMode = Not Supported

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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

i see him there:

racadm storage get vdisks
Disk.Virtual.262145:RAID.Embedded.1-1
Disk.Virtual.262146:RAID.Embedded.1-1

racadm>>storage get pdisks

racadm storage get pdisks
Disk.Direct.0-0:RAID.Embedded.1-1
Disk.Direct.1-1:RAID.Embedded.1-1
Disk.Direct.2-2:RAID.Embedded.1-1
Disk.Direct.3-3:RAID.Embedded.1-1

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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

 
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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

Now I see the s130 controller in OpenManage Server Administrator. But IDRAC still has the RAC0501 error. The resets, shutdowns, or changes in the firmware version not gave any results( the Problem is that I can't configure e-mail notifications in OpenManage Server Administrator when there is a problem with disks. I tested the problem with disks and didn't get any notifications about the extracted disk in my email, although other notifications work fine.

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Re: Dell Poweredge R230 RAC0501:There are no physical disks to be displayed.

I'd look at this as a reporting error, then. In your first post you broadly listed some troubleshooting you'd done. If any of the steps I list you've already done, just ignore them.

 

I'd look at flashing the iDRAC firmware, either with a later version, or the same version (if you're already on the latest). Failing that, I'd shut the server off, unplug it from power, hold the power button for 30 seconds, then reapply power and power up as normal. If an iDRAC Service Module download is available for your operating system, you might try installing that, too. I've seen the installation of that help reestablish proper communication on a handful of support calls. 

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