VitoValerio
1 Copper

Failsafe voltage error & onboard regulator failed R610

Hi all,

I need your help...!!!!!!

The thing is that the server had this errors on the display and it wont turn on.

i checked on forums and there says that the problem is on the motherboard and it needs to be replaced, so i replaced the motherboard but the errors still appears... i've changed the power supplies and the same... i changed the PERC and the same... so i dont know what other troubleshooting should i perform or what other piece needs to be replaced...

Please help!!!!!!

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5 Replies

RE: Failsafe voltage error & onboard regulator failed R610

Hello.

With all the changes in the components, I am not so sure why this error is persistent. Clear the system event logs (SEL) via iDRAC or otherwise and reboot the system. Is the same error being reported?

Robert Alakara

Dell EMC | Enterprise Services

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VitoValerio
1 Copper

RE: Failsafe voltage error & onboard regulator failed R610

Hi Roberto,

The logs has been cleared, and now I checked that the issue is for the HD Backplane, because if I disconnect it, the server works... but no boot since the HD's are not available...

any thoughts???

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RE: Failsafe voltage error & onboard regulator failed R610

What  indications or messages are you getting  in relation to the backplane?

Robert Alakara

Dell EMC | Enterprise Services

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VitoValerio
1 Copper

RE: Failsafe voltage error & onboard regulator failed R610

No messages or indications are showed only on the display the errors e1000 and e122e but when i disconnected the backplane the server came back up..

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RE: Failsafe voltage error & onboard regulator failed R610

Hello.

It sounds like you are having backplane issues. One more time, drain the system flea power by pressing and holding the power supply button for about 15 seconds. Now reseat the backplane and power supplies with all connecting cables and reboot. If the errors persists, consider replacing the backplane.

Robert Alakara

Dell EMC | Enterprise Services

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