4 Posts
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947
Fatal Error occurred on server dell r730
HI Support,
if anyone helps to resolve this issue that occurs on my server r730 every month, I restart the server, and it's working OK, but after a month, the below error occurred again and the server went down.
"A fatal error was detected on a component at bus 0 device 2 function 0" message occurred on the server screen
also kindly find below the hardware inventory detail of the server.
Xeon E7 v3/Xeon E5 v3/Core i7 PCI Express Root Port 2
Xeon E7 v3/Xeon E5 v3/Core i7 PCI Express Root Port 2
Intel Corporation
Intel Corporation
0000
0000
8086
8086
2F04
2F04
8086
8086
0
0
2
2
0
0
Embedded P2P Bridge 4-1
Embedded P2P Bridge 4-1
P2PBridge.Embedded.4-1
P2PBridge.Embedded.4-1
P2PBridge.Embedded.4-1
P2PBridge.Embedded.4-1
20190213002252.000000+000
2019-02-13T00:22:52
20200701011937.000000+000
2020-07-01T01:19:37
0002
Unknown
0002
Unknown
0002
Unknown
SH7758 PCIe-PCI Bridge [PPB]
SH7758 PCIe-PCI Bridge [PPB]
Renesas Technology Corp.
Renesas Technology Corp.
001A
001A
1912
1912
001A
001A
1912
1912
0
0
0
0
10
10
nnavaid
4 Posts
0
June 4th, 2023 01:00
Dear Chris,
Thank you very much.
Dell-Martin S
Moderator
Moderator
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3.3K Posts
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June 1st, 2023 07:00
Hi,
I'm sorry to hear that you're experiencing a recurring fatal error on your Dell R730 server. The error message you provided indicates an issue with a component at bus 0, device 2, function 0. Based on the hardware inventory details you shared, it appears to be related to the "Xeon E7 v3/Xeon E5 v3/Core i7 PCI Express Root Port 2" component manufactured by Intel Corporation.
To troubleshoot this issue, here are a few steps you can take:
Update Firmware and Drivers: Make sure you have the latest firmware and drivers installed for your server, including the BIOS, RAID controller, and other relevant components. Dell provides firmware and driver updates on their support website. Ensure you have the correct versions for your server model.
Check Event Logs: Examine the server's event logs to gather more information about the error. Look for any specific error codes or events that could help pinpoint the cause of the issue. The event logs may provide insights into any underlying hardware or software problems.
Run Hardware Diagnostics: Dell provides diagnostic tools that can help identify hardware issues. Download and run the Dell Server Diagnostics tool or any other relevant diagnostics utility provided by Dell for your server model. These tools can help identify faulty components or configuration problems.
Verify Physical Connections: Ensure that all internal and external cables are securely connected to their respective ports. Check for any loose connections, bent pins, or physical damage that could be causing intermittent issues.
If the issue persists after following the above steps, it's recommended to replace the affected Hardware.
Remember to back up your critical data regularly to avoid any potential data loss in case the issue escalates.
Do you have any further questions?
nnavaid
4 Posts
0
June 1st, 2023 22:00
Dear Martin,
Thank you very much for your prompt and quick response, I just updated the firmware to the current version now the server is under observation, also kindly find the below event logs and kindly share which hardware will have to be replaced. and what is the dell part number.
nnavaid
4 Posts
0
June 2nd, 2023 07:00
Dear Martin,
Thank you very much for your kind support, I also guess that the processor will be replaced.
one more help is needed kindly share the del part number of the processor.
Dell-Martin S
Moderator
Moderator
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3.3K Posts
0
June 2nd, 2023 07:00
Hi,
I would recommend contacting our support for a new mainboard(80%) and if this not works CPU(20%)
DELL-Chris H
Moderator
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8.8K Posts
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June 2nd, 2023 08:00
nnavaid,
The part number for the E5-2620 v3 2.4 is part number GK3MY.
Let me know if this helps.