Unsolved
This post is more than 5 years old
1 Message
0
11880
Issues with iDrac6
I have been struggling with the iDrac6 on our server. It stopped responding to the system a couple weeks ago. After extensive searching and looking over all the options I attempted to troubleshoot it. However the error "System services unavailable" has persisted. This has prevented me from running the hardware diag PSA from boot. It has prevented me from accessing the iDrac directly to update firmware on it. I am running Linux so am more limited as far as OS testing for the hardware since the PowerEdge R710 is a windows centric server from what I could gather and all the tools are Windows based from the OS. We have even gone so far as to replace the idrac hoping that would solve the issue. No dice. I have updated the system to the latest BIOS. The actual issues that lead us to this conclusion is that the fan array started spinning at a high RPM so it can be heard through the walls. This lead to looking over all the software and eventually hardware and coming to the conclusion that the iDrac is the culprit. Is there any way that we can use the SD card in the iDrac to updateit? or troubleshot it? This thing is a pain in my rear. Thanks in advance. Server; PowerEdge R710 OS: Ubuntu 12.10 LTE
DELL-Geoff P
990 Posts
0
March 5th, 2014 11:00
First, try to reset iDRAC using racadm racreset from the terminal using root administrator privileges.
Try to do an iDRAC Reset to Default using any of the following:
Regards,
Dylank
1 Rookie
1 Rookie
•
104 Posts
0
March 7th, 2014 09:00
When you replaced the idrac on your r710 did you replace the express card that is located under the raid controller or did you replace the idrac enterprise which has the external NIC port? The express is the piece that has all the idrac logic built into it and that's the piece that will need to be replaced. I've also found from experience that sometimes it can take several restarts and power cycles before the idrac and board begin communicating properly again.
All that being said if you've replaced the idrac express and it's still giving you idrac communication errors it is possible the port which the express plugs into on the mainboard itself can have gone bad which will require the entire mainboard being replaced.