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PE2850 Firmware update (SUU) fails at 5%
Hi, I'm trying to run firmware updates on a few PE2850's, and here's what has happened so far:
First two 2850's: booted to SBUU 6.4.0, switched dvd's to SUU 6.4.0, and found out they were up to date.
2nd pair of 2850's: booted to SBUU 6.4.0, switched again to SUU 6.4.0, and attempted to update the bios, etc. whereupon the deployment failed (both times) at 5%, and prompted me to reboot. The same SUU 6.4.0 cd has worked for me on 2950's and 1950's in the past, so what could the problem be?
Am I even using the correct version for a 2850?
Thanks,
MT
theflash1932
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March 14th, 2011 11:00
If it worked on two 2850's but not these two, then you have the right version for the 2850 (which should be 6.4 anyway). What are the firmware revisions of the two in question? Did you happen to notice the previous versions on the other 2850's before they were updated? Could be an extremely old version cannot be updated using this version of SUU.
Mtexter
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March 14th, 2011 12:00
e: By "worked" i mean that it recognized that there were no updates necessary, so i'm not sure if that necessarily means the version or burn are good.
I believe the current bios versions (which is what appears to need updates) are A06 and A05 for the 2 separate machines. 6.4 says they need A07. Everything else appears to be up to date already. I've also tried a 6.3.0 and a 6.2.0 SUU and neither have worked since i last posted. edit: 6.1.0, same result
It says "checking for firmware updates" and sets the progress bar right at 5% at the very beginning of the install, but then fails after just a few seconds and prompts me to reboot.
theflash1932
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March 14th, 2011 12:00
But you were able to update a 2950 and 1950 with those same DVD's, right?
BIOS should not be an issue, and as long as the other hardware is original (hasn't been swapped around with possibly older and/or third-party hardware), then there should not be an issue there either.
Just checked and 6.4 is indeed ok for the 2850.
You might try swapping the DVD drive out for one it worked with.
bradje1
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March 14th, 2011 15:00
Try de-selecting the DRAC checkbox and see if it works. Seems to cause a LOT of update problems for me. OK if I update the DRAC by itself, but not as a set.
2c,
JB
Mtexter
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March 15th, 2011 07:00
Yeah, good point.
Tried that, to no avail. Is it possible that some other component of my system is bad? or.. Is there another way to upgrade the bios via some other means than a dvd? I see a few options listed when the SBUU asks where to look for a repository, so maybe i'll investigate some of those.
pcmeiners
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March 15th, 2011 08:00
Have you tried resetting the bios to it's default setting via the berg pin jumper?
theflash1932
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March 15th, 2011 09:00
I would try pcmeiners' suggestion, as it can fix a host of "weird" problems ... it clears the configuration and hardware list that BIOS keeps for hardware, forcing it to rebuild on the next boot. If that list had been corrupted and something was not reporting right, then clearing it would fix that.
It is possible something is bad, however ... there's more than one way to skin a cat :) If they have Windows on them (or you can install Windows on them temporarily), all the updates can be done individually (or en masse via SUU) from the OS. (Can be done in Linux too, but I'm not a Linux guy, so I'll leave that one alone.) If you do them individually, you'll just want to remember to do them in this order: BIOS, ESM/BMC, DRAC, RAID.
Mtexter
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March 15th, 2011 12:00
awesome suggestions, i'll give them a try (probably won't get to them until tomorrow or later in the week) and let you know how it turned out. Thanks again!
pcmeiners
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March 15th, 2011 14:00
Also, if the above suggestions do not work, while you have it down, run diagnostics on the memory.
Mtexter
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March 16th, 2011 09:00
Hey all,
Well, as it turns out I was able to update the BIOS via a floppy disk, don't know why I didnt just try that before. It appears that there is some mysterious problem with the SUU 6.4.0 dvd i was using. What would happen (when it "worked") was it would start an update on say, a 2950, and sit at 5% for about 30 minutes, after which it would automatically reboot. At that point, re-trying the process of SBUU 6.4 followed by SUU 6.4 revealed that the updates had in fact taken. I'm not sure if this is just pure luck on our part, or if the higher end systems are able to read poorly burned dvd's (i suspect that when we created the iso for 6.4 we didn't concatenate the 4 files properly)
Moral of the story: always be sure of your isos, and if all else fails, low-tech rules :) Nice to see that floppy's can still serve a purpose once in awhile.
Thanks again to everyone
theflash1932
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March 16th, 2011 13:00
Glad you got it sorted.
w_estermann
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April 23rd, 2012 17:00
w_estermann
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April 23rd, 2012 18:00
Above is a screenshot of the firmwares that refuse to update - same results on 2 servers - no specific reason for the failures :(
w_estermann
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April 23rd, 2012 18:00