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Last reply by 08-18-2011 Solved
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PowerEdge 2650 Driver issues

I have inherited 5 PowerEdge 2650's in my lab.  THese arrived with no docs, no Dell CD's and scrubbed hard drives.  I upgraded the BIOS to A21, but even though I upgraded the ESM to A02, the actual ESM versions range from 2.11 to 2.50.  Still working on that one, but it's not critical.  I installed Windows Server 2003 Enterprise (these machines will all have between 6GB and 12GB of RAM).  The install (and upgrade to SP2) went smoothly.  There are two issues.

Issue 1) the built-in network cards are identified as Broadcom NetXtreme Gigabit.  THe driver that is loaded is the Microsoft driver, v2.91.0.0, dated 10/1/02.  The problem is that even though it is a Gigabit Ethernet card, the only speeds supported by the Microsoft driver are 10Mbps and 100Mbps.  So naturally, I download the proper network driver from Dell's website - Broadcom NetXtreme Family Adapter, v12.4.0, A02, for WIndows 2003.  When I try to install those drivers I get the message - Wizard could not find a better match for your hardware than the software you currently have installed.  Basically that the 6 year old Microsoft driver is better than the one that Broadcom released last month.  I even downloaded (what amounted to be) the same driver from Broadcom's website and got the same results.  I uninstalled the network device (from Hardware Device Manager) and both manually installed the driver, as well as let the driver install autmatically at boot up.  still took the Microsoft driver.  I then downloaded the Open Manage SUU v5.4.1 DVD and tried those utilities.  Manuall running the Broadcom NetXtreme Base Drive Dell Update Package, v12.0.0, A01, dated 2/8/08 gave me the message "Update failed to complete, you must reastart your system and try again."  Four restarts and attempts later I gave up.  I then ran the Broadcom NetXtreme Fmaily of Adapters, NetXtreme II Family of Adapters, v12.0, A01, dated 3/13/08 and got this error "This Update Pakcage is not compatible with any of the devices detected in your ssystem".  lastly I ran the automatic update from the suulauncher.exe utility only to get served this error "The update failed to complete; you must restart your system and try again.  Update was not applied.  Exit code = 1 (Failure)".

I can't think of what to do next.  We have Gigabit infrastructure, so only being allowed to use 100Mbps because of a driver issue does not make me happy.  Has anyone else been here and know the way out?

Issue 2) there are three unknown devices listed strictly as "PCI Device" (with the yellow question mark).  Anybody know what a stock 2650 has that would show up like that?  so i can figure out which driver to download and install?

Thanks in advance for the help.
BeekerC

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3 Argentum

.net 2.0 - will do.

do you happen to know the most recent relevant OpenManage package to use?  i think the latest one for gen 6 machines 5.4.1.

also, is it the SUU (server update) package that will have the drivers that I need?  I'd also be looking for the OpenArray Manager as I use the built-in PERC RAID controllers on my machines.

THanks

B

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2 Bronze

Hi!

On issue 1:
I suggest you install .net framework 2.0 (from microsoft) before running the broadcom driver.
If that doesn't work, suggest you call Dell Support.

On the second issue, it may be solved by installing OpenManage Server Administrator.

There are several ISO files on the dell support website under Drivers and Downloads, which contain either the OpenManage software, or which also includes all drivers, firmware etc. You might try those.

/Johan

3 Argentum

.net 2.0 - will do.

do you happen to know the most recent relevant OpenManage package to use?  i think the latest one for gen 6 machines 5.4.1.

also, is it the SUU (server update) package that will have the drivers that I need?  I'd also be looking for the OpenArray Manager as I use the built-in PERC RAID controllers on my machines.

THanks

B

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2 Bronze
2 Bronze

Did you ever figure out what the three PCI devices were in the hardware manager on 2003? I have the same issue. I ran the SUU package but two of them are still there.

2 Bronze
2 Bronze

I have the same issue, the 3 drivers missing  for the PCI devices.  No idea what they are, or what to download for them.  Any info will help!

7 Thorium

Ethernet:

http://support.dell.com/support/downloads/download.aspx?c=us&cs=08&l=en&s=bsdr&releaseid=R258722&Sys...

For others ... right-click on device in Device Manager, Properties, Details tab, Hardware Ids from the drop down and give me the VEN and DEV ID's.

7 Thorium

Note about the network driver ... you cannot install this from Device Manager.  You must first download and extract the files in the above link, then run C:\Broadcom\Driver...\setup.exe.

2 Bronze
2 Bronze

I too am having this same problem. I hope you have an answer for us.

I checked my PCI devices like you said and here is the information for tht three unknown PCI devices:

PCI\VEN_15BC&DEV_2530&SUBSYS_253015BC&REV_00\3&13C0B0C5&0&20
PCI\VEN_15BC&DEV_2530&SUBSYS_253015BC&REV_00\3&13C0B0C5&0&22
PCI\VEN_15BC&DEV_2530&SUBSYS_253015BC&REV_00\3&13C0B0C5&0&21

Thanks

Ed

7 Thorium

Do you have Server 2003 on your server?  Just reinstalled or just added new hardware?

Near as I can tell from what little information there is on that device is that it is an Agilent device (possible manufactured with HP name on it) - a communications device of some kind.  I was led to believe that it was one of these two devices ... can you confirm you have one in your system?

http://www.home.agilent.com/agilent/facet.jspx?cc=US&lc=eng&k=driver+2350&sm=g

Below is a link to software for it, although it does not appear to offer support for server Operating Systems.

http://www.home.agilent.com/agilent/editorial.jspx?cc=US&lc=eng&ckey=1000000416:epsg:sud&nid=-536900...

If this is not the case, then I'm not sure I can help you figure it out.  If you have any cards in your system, take them out to see if the unknown device disappears.

If there are no cards in the system, then I would use the System Build and Update Utility on the Drivers and Downloads page (under Systems Management) to reinstall.

2 Bronze
2 Bronze

Installing Dell Openmange should take care of the issue......I believe it's missing the drivers for the DRAC.

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