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PowerEdge 610 no POST, no video, no boot. DRAC only
Hi, I have a T610 shows no video when powering up. I don't think it's even hitting POST. The server was working fine/without error, was virtualized several months ago and powered off. This is the first time powering it up since then. The fans come on normally and everything looks and sounds normal, but there is no video/POST.
When powered on the fans come on normally; drives 0 and 1 blink together; then 2 and 3; then they all go in sync (I believe they are configured in two RAID1 arrays but it might be a RAID5, I honestly don't remember)
I can connect to the DRAC Enterprise and view info from there - logs are pasted at the end.
Various messages show on the LCD, depending on what troubleshooting steps I take. Originally it showed a CPU1 Status: Processor sensor for CPU1, IERR was asserted which led me down the path of swapping CPUs. As it stands now, with one CPU,it just shows the system name and service tag as if all were working normally.
Steps I have taken to attempt to boot:
Remove all drives
Boot w various PSUs removed/swapped (2 PSUs in system)
Removed PCI NIC card
Removed CPU1 and replaced w CPU2
Swapped CPUs 1 & 2
Removed RAM for CPU2 when running only CPU1
Removed backplane cable
At a loss here, any help greatly appreciated.
*******
RAC logs since the server was last shut down:
Severity Date/Time Description
System Boot Storage Cable SAS A: Cable sensor for Storage, configuration error was asserted
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was deasserted while system was ON
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was asserted while system was OFF
System Boot Storage Drive 3: Drive Slot sensor for Storage, drive removed
System Boot Storage Drive 2: Drive Slot sensor for Storage, drive removed
System Boot Storage Drive 1: Drive Slot sensor for Storage, drive removed
System Boot Storage Drive 0: Drive Slot sensor for Storage, drive removed
System Boot System Board PS Redundancy: PS Redundancy sensor for System Board, redundancy regained was asserted
System Boot PS 1 Status: Power Supply sensor for PS 1, input lost was deasserted
System Boot PS 1 Status: Power Supply sensor for PS 1, input lost was asserted
System Boot PS 1 Status: Power Supply sensor for PS 1, presence was asserted
System Boot PS 1 Status: Power Supply sensor for PS 1, presence was deasserted
System Boot PS 2 Status: Power Supply sensor for PS 2, input lost was deasserted
System Boot PS 2 Status: Power Supply sensor for PS 2, presence was asserted
System Boot PS 2 Status: Power Supply sensor for PS 2, presence was deasserted
System Boot System Board PS Redundancy: PS Redundancy sensor for System Board, redundancy lost was asserted
System Boot PS 2 Status: Power Supply sensor for PS 2, input lost was asserted
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was deasserted while system was OFF
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was asserted while system was OFF
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was deasserted while system was OFF
System Boot System Board Intrusion: Intrusion sensor for System Board, chassis intrusion was asserted while system was OFF
System Boot CPU1 Status: Processor sensor for CPU1, presence was deasserted
System Boot CPU1 Status: Processor sensor for CPU1, IERR was asserted
Mon Apr 27 13:36:54 2015 OEM event data record
Mon Apr 27 13:36:54 2015 System Software event: OS Stop sensor, OS graceful shutdown was asserted
DELL-Chris H
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August 11th, 2015 06:00
JJBD,
What I would recommend is taking the server to a Minimum to Post configuration. That is removing everything from the server but the following;
After removing all the other hardware, verify if the server will POST. If so then individually start adding the removed hardware back until the error reappears, which will help identify the problem device. If you are able to add everything back without the error appearing then it was likely just a poor connection with one of those devices. If the server doesn't POST under those conditions then one of the listed parts above has failed. If you have known good parts from another 610, you can try swapping out those parts to identify the failure.
Let me know what you see.
JJBD
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August 11th, 2015 13:00
Hi Chris, thanks for your response.
It would appear that just posting to this forum was enough to solve the issue. I wish I could tell you what I did, but I don't know - I continued swapping/removing components to try getting it to boot, and on my last effort when I put everything back in - except I has swapped CPU1 & 2 - I walked away to talk to a deliveryman at my door. When I returned 15-20 minutes later, it was booted to the OS logon?!!
I was then able to run BIOS, ESM and PERC updates within the OS. Everything updated without error and I am not seeing anything in OpenManage or otherwise, green lights all around.
The server has been rebooted several times with no problem. At this point, I am calling it solved.
Thanks again for your reply.
--JJBD
DELL-Chris H
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August 11th, 2015 14:00
Murphys Law is in effect. I am glad to hear it is up and running. What you could do is check if there happened to be anything reported to the Hardware Log on the server. Do you have OpenManage installed by chance?
JJBD
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September 11th, 2015 13:00
Hi, I have ESX installed and haven't installed OpenManage. It seems OK at this point so I'm calling it good enought. Thanks for your help.