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September 19th, 2017 08:00

PowerEdge M620 - QLogic BCM57810 broken after firmware update

Hi

I tried to update my PE M620 blade using official DELL iso image from dell.app.box.com/.../32719678641. After update I reboot blade according guide from iso. Blade hasn't powered up normally after reboot (stuck in bootloop). On CMC I saw messages about bus error. After virtual and physical reseat of server, it powered up normally, but i don't see QLogic BCM57810 devices in BIOS configure menu and ethernet devices in DELL LiveCD. I think that firmware of Ethernet adapters was broken during update. How i can repair firmware of these adapters? lspci tool is showing me NICs when I load Dell Live CD image, but bnx2x kernel module can't be loaded, because firmware is broken.

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Wed Sep 06 2017 07:43:34    A bus fatal error was detected on a component at bus 0 device 1 function 0.    
Wed Sep 06 2017 07:43:34    A bus fatal error was detected on a component at bus 1 device 0 function 0.

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September 19th, 2017 12:00

Hello

lspci tool is showing me NICs when I load Dell Live CD image, but bnx2x kernel module can't be loaded, because firmware is broken.

It sounds like the NIC is partially functional if it is listed but unable to fully communicate. I would shut the system down, pull it from the chassis for about a minute to drain flea power, and then attempt the update again from the support live image. It is best to update firmware from an operating system like the SLI when there are issues.

If the NIC still fails to initialize or allow a firmware update then the network daughter card will likely need to be replaced.

Thanks

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