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PowerEdge R620 - Unexpected shutdown
R620 server is shutdown with below lifecycle log.
2016-04-19T09:59:13-0400 SYS1001 System is turning off.
2016-04-19T09:59:13-0400 SYS1003 System CPU Resetting.
Firmware versions,
BIOS: 2.5.2 , iDRAC: 2.21.21.21
Please let me know if further information is required.
Are there any known issue?
DELL-Daniel My
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April 27th, 2016 16:00
Hello
Those are not errors. Those messages occur when the system is shutdown or restarted.
Thanks
Kannan K
16 Posts
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April 28th, 2016 07:00
Hi Daniel,
Thanks for your reply. we are running ESXi 5.5 on that host and the host went down unexpectedly. No manual intervention and no errors logged in ESXi logs. I found above events in iDRAC lifecycle.log file.
Trying to understand the reason for the unexpected shutdown.
Please let me know if you need further information.
Thanks,
Kannan
DonPedroCarramb
2 Posts
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May 27th, 2016 00:00
Hi all,
We also have problem with unexpected CPU resetting and server restart.
We have this situation on few servers with RedHat. We upgrade few servers to new firmware, few stays on older versions. problem not solved. ( rack and blade)
If you have any issue please let me know
Kamil
oatbaa
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July 3rd, 2016 10:00
Hi
I've same problem with this my Dell server R530 on ESXi. Did you got resolve this issue?
oatbaa
2 Posts
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July 10th, 2016 22:00
Hi I want to share about this issue. I fix by replace Power Panel board and PSU this solve my issue.
Thanks
Amar Thakur
2 Posts
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May 3rd, 2017 08:00
Hi Team,
We have Dell R520 servers with ESXI 5.6 OS and today server suddenly restart and I have found below logs on Idrac lifecycle :-
SYS1003: System CPU Resetting.
Moreover I have not received email alert throught idrac email alert system. but when normally i am restarted the serverr power off the server then I have received the alert.
Server detail :-
BIOS Version
2.1.2
Firmware Version
1.56.55 (Build 05)
Please help me to resolve this issue or to configure the missing alerts in such cases.
Thanks in advance,
Amar
aaco.admin
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March 18th, 2018 17:00
actimar
1 Message
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September 24th, 2018 01:00
Hi
Same problem with PE R440 with VMware ESXi 6.5
2018-09-23 03:34:13
The system has restarted after power on. No errors has been has in logs.
cocoiri
2 Posts
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December 20th, 2018 06:00
Hi aaco.admin,
did you managed to fix the problem? Can you share with us? I experience the same randomly restarts on PowerEdge R640, without no load on server, are happening 1-2 per week.
Regards
DELL-Rey G
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December 20th, 2018 07:00
I would start with making sure that all the drivers and firmware are up to date. For the firmware, you can use the LifeCycle controller (LC) to perform the updates. This video will show you how to do the firmware update, but its missing the part where you choose which network connection to use. If you havnt used the LC for firmware update before, it will ask you to configure a network port that will allow connection to the ftp site.
if you try to connect to the ftp site and you get a DNS error, try using the ip address for the ftp site: 143.166.147.76
https://www.youtube.com/watch?v=ImWYrS4RGIY
if the system isnt in use, you could try powering on the system and let it sit at the bios boot menu for a few days. if it doesnt reboot, I would look at an OS issue or an environmental/power issue.
#iwork4Dell
cocoiri
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December 20th, 2018 10:00
Hi DELL-Rey G,
thank you for reply. I will try updating from FTP in next days, as server is in production now and I must find a time window with low load. In attached screenshot, as you can see, almost all FW versions are up to date.
torrentz
1 Message
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December 20th, 2018 20:00
Hi,
Having same issue on Dell R620. Hope to find resolution as I don't want to replace it with other brand.
Thanks!
jeremy.condamine
1 Message
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January 28th, 2019 09:00
Bonjour,
J'ai exactement le même problème avec mon T330.
Avez-vous trouvé la solution ?
Paolo1973
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April 17th, 2019 09:00
Any solution?
Thanks
rajendrakhope
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July 18th, 2024 06:15
Facing the same issue.
I am having Fedora Core OS in server. (PowerEdge R760xs)
2024-07-18 02:51:42 SYS1005 The server power action is initiated because the host device initiated a warm-reset operation.
2024-07-18 02:51:27 SYS1003 System CPU Resetting.
2024-07-18 02:51:25 NIC100 The Embedded NIC 1 Port 1 network link is down.
What could be the issue?