pppuser
1 Copper

R710 bios update unable to get the system generation

hello

im trying to update bios and i get error massage 

device:BIOS, application:BIOS

unable to get the system generation

current version 6.1.0

update bios version 6.3.0

the error log file attached

10x to all for the help

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5 Replies
Moderator
Moderator

Re: R710 bios update unable to get the system generation

PPPuser,

What revision is the ESM/Drac currently at? If it is too far behind it may cause this.

Here is the current revision 1.92 - www.dell.com/.../poweredge-r710

Let me know what you find.

Thanks.

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
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ThomasKunosson
1 Copper

Re: R710 bios update unable to get the system generation

Have you tried updating everything else in the platform update (F10 when boot) first?

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pppuser
1 Copper

Re: R710 bios update unable to get the system generation

thanks for replay

whare can i see which version of drac the server use?

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pppuser
1 Copper

Re: R710 bios update unable to get the system generation

i did perform update to other devices (etc- network , sas raid, sas driver) and there was no error

when  i reach to update the bios it respond with this error

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ThomasKunosson
1 Copper

Re: R710 bios update unable to get the system generation

Logon to the drac with webinterface and you will see all versions. You will also see all versions you have and whats available if you run the platform update (F10). Update everything that can be updated and finally go for the BIOS.

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