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iDRAC license lost
After a long power outage, the accountant decided to turn on the server on her own.
After pressing the button "i" and holding it for a little longer, she reset the settings iDRAC along with the license.
How can I restore it now? The server was purchased in 2014. Service Tag .
DELL-Joey C
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June 2nd, 2022 02:00
Hi @hemmi275,
Have you tried checking the Dell Digital Locker (DDL) https://dell.to/3al8cJa for the license file for the iDRAC?
Meanwhile, the requested DM for info is missing the company name, contact name and email address.
DELL-Erman O
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June 2nd, 2022 03:00
Hi Mike,
Joey is off shift Could you DM me the same information for the iDRAC license? I'll check and try to help with it.
Regards,
hemmi275
3 Posts
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June 2nd, 2022 03:00
Hi Joey,
I bought the r720 on ebay and have requested the transfer of the ownership. I'm a private owner of the r720 so there is no company name. Will send another DM to you containing my email address and name.
Thanks
Mike
Jluvs2dive2
5 Posts
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June 8th, 2022 07:00
Hello,
I have also lost the license on one of our iDRAC's on an R720 because of a motherboard failure and subsequent replacement. I have checked the digital locker and it doesn't have any of our iDRAC licenses. I can provide a lot of information on the purchase to provide proof of ownership. I am running a temp license right now but need to get it back to the perpetual license.
Thank You,
John Morrison
DELL-Chris H
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June 8th, 2022 08:00
Jluvs2dive2,
Would you please Private Message me the svc tag for the server, the company name and number, as well as your contact details. I can look to see if the license is available to be resent.
DELL-Chris H
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8.8K Posts
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June 8th, 2022 09:00
John,
I got the PM and company details from you and have resent the license to the email you specified.
Let me know if you get it.
Jluvs2dive2
5 Posts
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June 8th, 2022 09:00
Thank you so much Chris! I received your email.
Jluvs2dive2
5 Posts
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June 8th, 2022 09:00
Thank you Chris, PM sent.
John
ChrstophW
2 Posts
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June 21st, 2022 02:00
Dear Dell-Team,
I got a handful Dell servers from a customer. They are a bit older, but still working great. Unfortunately one had an iDRAC error and I relaunched it with the firmimg file and a SD-card. Gladly it works again, but the iDRAC license is missing now. Is there a possibility to get it again for the PE R720?
Thanks a lot
Christoph
Dell-Martin S
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June 21st, 2022 06:00
Hi,
yes, this should be possible if the Service TAG and the license are connected.
Regards Martin
ChrstophW
2 Posts
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June 21st, 2022 06:00
Dear Martin,
thank you for your reply.
Is there an opportunity to get the iDRAC license back with the Service TAG?
Christoph
DELL-Chris H
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June 21st, 2022 07:00
ChrstophW, We can check for you. Would you private message the svc tag for the server, as well as the company name and your contact details. I can then verify if the license is present and available to be resent.
Thanks.
DELL-Chris H
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August 17th, 2022 10:00
MiltonBatista,
Would you private message me the svc tag for the server, the company name, as well as the company/customer number, and if the license is avaialble I should be able to resend it.
Let me know.
MiltonBatista
1 Message
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August 17th, 2022 10:00
Hi, I have a same problem. Can you help me. please?
CikkuMolol
3 Posts
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September 26th, 2022 04:00
I have pretty much the same issue with my server [DELTED], would you be able to help.
Hi,
I ordered an out of warranty montherboard replacement, but IDRAC was not functional, so I could not retrieve the license.
Michael
[DELETED]