iDRAC7 License recovery

Thank you

I did find the ownership transfer page https://www.dell.com/support/assets-transfer/us/en/04#/Identify but I only found the used-ebay specific directions afterwards and realize I did not follow them ("ebay" for first & last name, 99999 as zip code; I put "unknown ebay" for company and 12345 for the zip). 

May I edit the transfer request, submit a better one, or leave the existing request to play out?

Thanks,

Jonathan

Wait on a response. If it is denied then you can resubmit.

As an update, the Warranty and Ownership Transfer was successful.  Unfortunately I missed the email as it was "From:" and "Reply-To:" noreplay@dell.com and the lack of a traditional "To:" resulted in my spamfilter stepping in.

I am now registering to use Dell EMC Administrative Chat to request the registration key so I can access the iDRAC license, as that appears to be the most suitable link on the Contact Information page.  Is this correct, or is there a different "Customer Care" I should approach?

Thank you,

Jonathan

I know this thread is old, but @Caerdroia were you able to get a license for your iDRAC using the ownership transfer?  I am in the same situation where I bought an R720 on eBay.  Thank you.

Hello Tymarand,

Maybe they can reply to your post about their results.

I'll supply the form you need to do in order to get the server in your name.

Ownership Transfer and Dell Product Registration Guides  describes what to do for third-party purchases.

https://dell.to/3HEVqBI

Ownership Transfer form

https://dell.to/3zS3yNg

Once registered in your name the iDrac license should be listed in your Digital Locker, if you find it there you can save and then upload to the iDrac. You can find details on the digital locker here.  https://dell.to/3OssEqf

In the mean time you could try the evaluation license

iDRAC7 Enterprise Trial License (30 days)

https://dell.to/3HEVtgS

Hi Charles,

I submitted a couple of weeks ago an ownership transfer request for a system I bought from ebay. I did not get any response yet.

Can you help me finding out what is happening, and if it went through why I can't see the license under my digital locker?

Thanks

Hello,

I recommend submit transfer again, wait about an hor then call into Customer Care and ask about the transfer. Customer Care may need more information.

Thanks

thanks! Can you please share the customer care phone number?

bWFyY29z,

I believe the number is 1-800-624-9896. Also would you do me a favor and private message me the svc tag, as well as the company name that you are changing the tag to, that way I can verify if it has processed or not.

Let me know.

Hi Chris

I'm at a loss here... it is been forever since i'm trying to do this ownership transfer and it just seems something impossible to accomplish.

I made an ownership transfer request which was gracefully denied... the 1800 number you gave me connects with a team that doesn't understand what I'm trying to achieve.

Is there anything you can do here to help me get my IDrac license under my dell digital locker?

Really appreciate any help!

thanks

Marcos

Hi, I'm afraid there is nothing we can do about it. This is only between the previous owner and the new owner but no one else. I'm assuming you didn't have enough infomration from the previous owner hence the rejection. Once again sorry I can't be of help this time.