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August 7th, 2006 18:00
How does RHEL support work?
When you buy a Dell PowerEdge with RHEL AS included, i.e.:
- Red Hat Enterprise Linux AS 3 32-bit, 1YR Subscription, Non Factory Install
[add $100]
- Red Hat Enterprise Linux AS 3 32-bit, 3YR Subscription, Non Factory Install
[add $1,900]
Are you simply getting:
1) a subscription to rhn.redhat.com for updates for the period of time specified
2) *no* direct line to RedHat for support (i.e. no ability make a phone call to
RedHat)
3) Dell support on Redhat software itself and with PowerEdge hardware/RedHat
software interaction at the level of of Dell support you buy, i.e. Gold vs.
Silver, or effectively none if you buy Basic/Bronze?
So, for example, if I bought a PowerEdge 2850 with:
Install [add $1,900]"
-and-
"3Yr BASIC 4Hr 5x10: L1 Hardware Queue, 4-Hour Onsite M-F 8am-6pm"
itself from Dell?