Multiple Poweredge Models Hang After a Reboot

Question

On our network of approximately 50 Dell servers, several of them (all running Windows 2000) hang after they are rebooted. After the server shuts down, the screen goes black, and instead of seeing the POST, the screen remains black. Nothing comes up.

All BIOS and other firmware components are current. We suspect that one of the Microsoft pathches are causing this.

If not, is there a setting in the BIOS that can be changed to prevent this from happening?

Tim

Lasse Tornqvist · Answer

Hi,   I've got the same problem. Have you got any solution?   regards LaT

Quino · Answer

What models of server? How are you performing the reboots?

Lasse Tornqvist · Answer

Hi,

it's 2 Poweredge 500SC with Celeron II 900Mhz and 1 PowerVault 715N with Celeron II 850MHZ.

I don't have the problem on a PowerEdge 500SC with Celeron-S 1200MHz

It's i.e when I select Shut Down/Restart from the Windows menu.

Regards

LaT

TheNose · Answer

Same problem. PowerEdge1600SC, Win2KSBS, Win2K service pack 4, PERC3/SC - SNAP update recently performed.

Had rebooted remotely without problems since adding the SNAP update. Didn't have the problem 'til after adding RAM (from 1.75G to 2.75G) and installing MSDE 2000. Encountered problems with the MSDE installation. Removed and reinstalled. SQL (MSDE) appears to be running fine, but the reboot issue persists. The OS exits gracefully, but the machine won't shut down (or shut down/restart).

Anyone?

TIA

Lasse Tornqvist · Answer

Hi,

I would love to see some answer from Dell here!

I know this has been acknowledged (?) by the Swedish support at least. Last time I spoked to them they had had several calls on this issue!

Dell, are you awake??

regards

LaT

BLP1 · Answer

We're seeing this on several of our Dell PowerEdge systems as well, and no info from Dell as of yet (it's been atleast a year).  For that reason we no longer purchase Dell. BLP

Ringbearer13 · Answer

We installed a brand new Poweredge 2600 with Windows 2000 SBS, and during the installation of Software and Windows 2000 service packs, it fails to reboot on it's own. We had the same problem with our older Dell server. Hoping to get some sort of response from Dell regarding this issue... I have updated all BIOS, drivers, firmware, etc. to no avail...

Please help!!

Thanks

BLP1 · Answer

After a long and painful troubleshoot we determined it to be related to the adaptec on board scsi controller and the fact that adaptec no longer supported this model controller with anything over WinNT.  To my surprise Dell has not come out with its own driver for this.  Thus, there is no support, other than to move to a different manufacturer, which is what we are doing going forward.  Argh...the pains of Dell.   BLP

thiteshew · Answer

Our SCSI controllers are PERC cards. Are these made by Adaptec? One of our servers didn't start doing this until we converted to Dynamic Disks.

We think that it may be a MS patch issue, but we can't rule out hardware either.

1010050 · Answer

Hi,

We have the exact same problem with a Poweredge R610 running Win 2k3 and Citrix.

I need to be able to restart this machine regularly and remotely due to the role it has within my organisation and this is really starting to be a huge problem with us.

I have been looking into this today, and found this forum http://forums.novell.com/novell-product-support-forums/open-enterprise-server/oes-netware/oes-nw-abends-hangs/302889-down-reset-restart-dell-poweredge-hangs-5.html which suggests it could be the BIOS version (but that's on Poweredge 2900, 50 series).

Does anyone have a fix for this as yet?

R

Owain

theflash1932 · Answer

Where is it hanging ... on shutdown, startup, during POST? More info please.

You realize if there was a hardware fix for the problem on the 6-year old thread on which you posted, it would probably not be applicable to your R610.

PowerEdge OS Forum

Multiple Poweredge Models Hang After a Reboot

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