phubomar
1 Nickel

PowerEdge T110 II couldn't boot up after windows update

Hello everyone,

tl;dr
PowerEdge T110 II couldn't boot up after windows server 2012 update shutdown, removing and placing back RAM and SATA helped, how to diagnose direct cause and avoid similar behaviour in future?

Full story
Yesterday at night I logged in to the server via rdp. Windows Server 2012 told me that it has installed updates and will restart in 15 minutes. I've closed everything and logged out of the server. This morning employees told me that nothing was working and they had no contact with the server. Quick telephone diagnosis revealed that server was running (diodes, fans), but it didn't respond to any form of user interaction. Also, nothing was displayed on the attached display. Therefore, I went to the location and diagnosed machine. It seemed like it couldn't get through the POST procedures, it didn't even react to the regular power button press. Also, it gave me the 1 3 4 error code - “Possible system board resource and/or system board hardware failure”. I have removed both RAM sticks and detached hard drives (unplugged hardware controller) and DVD drive, leaving only the motherboard and power supply. When I tried to boot machine, I got the 3 4 error - “Memory failure”. Then I tried plugging in one RAM stick - machine boot up and displayed SATA failure on the monitor. After plugging in HDDs and DVD, server as well as Windows boot up and finished the update process. After it was complete, I plugged in the second RAM stick and the server boot up completely fine. Right now it is working just how it used to. However, I am afraid of getting the same error with the next windows updates installation. How can I check exactly what has caused this behaviour? I've browsed through the Windows system log, and there were no errors, just the regular information about services being stopped and the planned windows update shutdown. I tried to get into the IDRAC, but I'm not sure whether this particular computer has its full version installed. Below I attach some technical details about machine and OS, as well as the installed updates list.

Dell PowerEdge T110 II ; 2 x 4GB RAM ; Intel Xeon CPU E3-1220 V2 @ 3,10 GHz x64

Windows Server 2012 Foundation x64

www.dropbox.com/.../dell_t110_windows_update_list.csv

I would love to hear your diagnostic tips.


Also, sorry for my bad English. I hope that everything is understandable.

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3 Replies
Moderator
Moderator

RE: PowerEdge T110 II couldn't boot up after windows update

Phubomar,

I would start with installing OpenManage Server Administrator (OSMA) on the server. This will give us easy access to firmware versions as well as the hardware log. You can find the links to OMSA below.

OMSA 32bit 

OMSA 64bit

Let me know what you see when you finish installing it. 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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phubomar
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RE: PowerEdge T110 II couldn't boot up after windows update

Hello Chris,

Thank you for your response.

I've downloaded and installed OMSA. Below I provide you with the requested information:

Firmware:

Baseboard Management Controller 1.95.00 (Build 1)
Unified Server Configurator 1.5.5.18

Hardware log:

Mon Oct 10 10:57:43 2016
OEM software event.
Mon Oct 10 10:57:43 2016
C: boot completed.
Mon Dec 19 15:32:52 2016
The chassis is open while the power is off.
System Boot
The chassis is open while the power is off.
Mon Dec 19 15:41:44 2016
The chassis is open while the power is off.
Mon Dec 19 15:41:49 2016
The chassis is closed while the power is off.
Mon Dec 19 15:49:24 2016
The chassis is open while the power is off.
Mon Dec 19 15:51:47 2016
OEM software event.
Mon Dec 19 15:51:47 2016
C: boot completed.
Mon Dec 19 15:54:40 2016
OEM software event.
Mon Dec 19 15:54:40 2016
An OS graceful shut-down occurred.
Mon Dec 19 15:56:23 2016
OEM software event.
Mon Dec 19 15:56:23 2016
C: boot completed.
Mon Dec 19 16:07:14 2016
OEM software event.
Mon Dec 19 16:07:14 2016
An OS graceful shut-down occurred.
Mon Dec 19 16:13:20 2016
The chassis is open while the power is off.
Mon Dec 19 16:13:25 2016
The chassis is closed while the power is off.
Mon Dec 19 16:55:28 2016
OEM software event.
Mon Dec 19 16:55:28 2016
C: boot completed.

The shutdown I wrote about is not listed above, there is only the first time it booted after the repair. However, I can see it in Windows log:

Source:                Microsoft-Windows-Kernel-Power
Time:                    2016-12-19 01:40:32
Event id:              109
Task category:   (103)
Type:                    Information
Keywords:          (4)
Description:       The kernel power manager has initiated a shutdown transition.
I hope that this will be helpful.
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Moderator
Moderator

RE: PowerEdge T110 II couldn't boot up after windows update

Thank you for the details. Could you also confirm what revision the BIOS, as well as raid controller are currently at. If they are out of date I would suggest we start there. With it being caused by an update I would look to see if there is anything really behind as that would explain why it had issues understanding the new update

Let me know what you see. 

Chris Hawk

Dell | Social Outreach Services - Enterprise
Get Support on Twitter @DellCaresPro 
Download the Dell Quick Resource Locator app today to access PowerEdge support content on your mobile device! (iOS, Android, Windows)

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