Unknown Base System Device after Running Dell Update Disc 5.1.1

Question

I received my new set of OpenManage Disc with a Dell Windows Server Update Disc 5.1.1 . I Ran it on one of my servers and it said that at several items including the Bios were out of date, I Checked the boxes next to the out of date items and let it up date. When it came back into windows, the system found a Base System Decive. I tried to let it automatically install drivers but it could not find any. What driver is the system needing?

PCI bus 0, device 8, function 0

Device Instance Id

PCI\VEN_8086&DEV_1A38&SUBSYS_80868086&REV_12\3&61AAA01&0&40

Hardware Ids

PCI\VEN_8086&DEV_1A38&SUBSYS_80868086&REV_12

PCI\VEN_8086&DEV_1A38&SUBSYS_80868086
PCI\VEN_8086&DEV_1A38&CC_088000
PCI\VEN_8086&DEV_1A38&CC_0880

pcmeiners · Answer

Without spending anytime on the answer, did you load the Intel chipset software.

InKyEyES · Answer

This system was fully configured and had been up and running for several months. I did , after searching the internet load the newest Intel chipset drivers from intel.com. After that it still said that it could not find the driver. If that was what it needed, I would have expected Dell to include it on the 'update' Disc.

pcmeiners · Answer

closest I got, after I searched google for      1A38     the device ID in question   Intel(R) 5000 Series Chipsets Integrated Device - 1A38,  something  related to the DMA engine

Mark_A_Smith · Answer

It took a bit, but we finally found this one:   The latest versions of the BIOS for these systems add support for Intel I/O Acceleration Technology (I/OAT), however it is disabled in the BIOS by default.   Once customer enables that I/OAT functionality they are going to get the base system device showing up in device manager.   The Intel I/O Acceleration Technology (I/OAT) Driver is included in the latest NIC driver downloads from Intel.  Currently, then I/OAT driver is not include as part of the Dell downloads for the Intel NICs.   You can download the following drivers from Intel:  Network Adapter Driver for Windows Server 2003 x64 Edition Filename:   PROEM64T.EXE Path:  \PLATFORM\IOATDMA\Winx64 Network Adapter Driver for Windows Server 2000, and Windows Server 2003 (32bit) Filename: PRO2KXP.EXE Path:  \PLATFORM\IOATDMA\Win32 If you download the NIC drivers from Intel you will need to manually extract the driver files, by running the executable from command line as follows:   /s /e /f     The follow steps can be used to load the Intel I/O Acceleration Technology (I/OAT) Driver.    Instructions for loading the driver. Right click on device in Device Manager, then choose properties Next go to the driver tab Then click Update driver Choose NO to ' Can Windows connect to Windows Update to search for driver.  Then choose 'Install from a list or specified location' Next choose 'Don't search I will choose the driver to install' Then specify 'System Device' Then press the have disk button Next  browse to location you extracted the driver files  Choose ioatdma.inf then press open Then press ok If you get prompt about it being unsigned driver, Press OK Wait for system to load driver Reboot system when prompted to.  Once loaded the I/OAT driver will show up as a system device in device manager, named : Intel(R) 5000 Series Chipsets Integrated Device

VerdeValleyTech · Answer

I had the exact same issue, but did not realize how old this thread is.  So ioatdma.inf does not seem to exist in any of the Intel NIC drivers after Windows 2003, however what I found is that for some reason, even though I know I ran the original chipset installer from the Dell site (I know because I still have the original file and it was the same as the one I downloaded to check for a newer version).  Not sure why it decided to lose the drivers, but I had like 30 base devices in the unknown category.  What I ultimately ended up doing was running the dell package to extract to the usual directory.  Then, instead of running the installer again, I went to the 'update driver' right click function and pointed it at the main chipset driver package folder and of course told it to search subdirectories.  I am assuming this still has to do with some issue with the Intel Advanced I/O crappola because the devices that were found were all Xeon Family Core i7 system devices.  Like the memory controller, power state management etc.  This has happened on 4 of my R720dx servers so far, not sure what gives but I hope it stays fixed for a while.  Maybe Windows update tried to update the drivers and jacked it like Windows likes to do.  Thanks for keeping me employed Mr. Gates?  Whatever as long as the machine works and doesn't screw up our City Wide DFS then I will be OK with it I guess.  LOL.

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Unknown Base System Device after Running Dell Update Disc 5.1.1

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