Amplifying info:

I can direct connect with a cat5 cable from the ax100 to the server and the initializer detects the SP's and I can configure them with the ip's and user, but if i try to bring up navexpress with that same direct connection, I get page cannot be displayed and still can't ping it. If I plug them both into a switch, still a nogo, still can't ping. Any ideas??

Do you have 2 NICs in the server? Disconnect or disable the one on your public network (temporarily) to see if you can then connect to NaviExpress.

Maybe your networking has the public nic as the primary, and when you try to connect to the SP it won't because the network connection is trying to find the IP on the public network.

Yeah, the 2850 has 2 NIC's. Disabled the primary and tried to get to the ax100, same results - page cannot be displayed and no ping - that's via the direct connect to the server and both plugged into a switch.

What is the status of the fault led and power led for the SP (rear of the AX100)? Power should be solid green and fault led should be off (when it's finished booting the SP). When the SP is booting, the fault led flashes about 4 Hz.

The led's look good. They do what they're supposed to for the post and boot......(blink once every 4 seconds, blink 4 times a sec, etc) and then steady green for power and fault led goes out.

You could try either : http://xxx.xxx.xxx.xxx:80 or http://xxx.xxx.xxx.xxx:2162

these are the 2 ports that can be used by navisphere, normally the port is decided during setup and port 80 is the standard. Port 2162 is used to reduce conflicts with other services. Worth a try.

Yeah, I already tried the http://xxx.xxx.xxx.xxx:80 and still get the page cannot be displayed. It has to be a network or image issue within the ax100. Any ideas??  Thanks for the posts!!!

In the documentation it tells you how to establish a direct dial up ppp connection using the serial cable.

once you've done that, you should be able to open a browser window and connect to 192.168.1.1/setup this takes you into the sp and there are various options. Look for the button called restart management server. Click this, wait a few minutes and try to connect over the ip.

or, force a reboot by pulling the power from spb, then from the cache battery/ups and wait for it to shut down, then power it on.

If you still can't connect after this phone Dell.

No UPS, but I pull the power and hold the power button to do a reset, but same thing. Guess it's time to call support. Thanks for all your posts!!!!!

Use a cross over cable from the server to the nic on spa. A better option is to use a laptop. Run the initialize utility and make sure it can see the array and confirm network settings of the spa. only the network settings for spa will be visible. If you want to prove the settings for spb, connect to that and run the utility again. Then try to connct to nav express via the sp's ip. ping and tracert as well.

If the arrays shows in the init utility but you can't connect via nav express then it's time to phone support.