This post is more than 5 years old
11 Posts
0
632256
August 23rd, 2013 11:00
Dell Modular Disk Storage Hardware Provider service terminates during VSS Backup
On my Windows 2012 Hyper-V Failover cluster, using 2 R710 Servers with iSCSI and MD3220I SAN. During backup (Altaro Hyper-V Backup), I am getting these 3 errors from both servers during the nightly backup. Service has been set to restart.
"The Modular Disk Storage Hardware Provider service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service. ** EventID: 7031"
"Faulting application name: SMPROV~1.EXE, version: 10.84.26.2, time stamp: 0x50405699 Faulting module name: ntdll.dll, version: 6.2.9200.16579, time stamp: 0x51637f77 Exception code: 0xc0000374 Fault offset: 0x00000000000ebd59 Faulting process id: 0x414 Faulting application start time: 0x01ce9f773f388ae3 Faulting application path: C:\PROGRA~2\Dell\MDSTOR~1\VDS_VSS\provider\SMPROV~1.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll Report Id: d9128602-0c14-11e3-940c-dc509918130b
Faulting package full name:
Faulting package-relative application ID: ** EventID: 1000"
"An attempt was made to issue a command to a password protected storage system and the correct password is not known. ** EventID: 5004"
I have contacted Altaro and their support has never seen these errors and they claim they are just doing a VSS backup, nothing special. My Windows 2008 R2 Hyper-V cluster has never seen these errors for over 2 years.
Anybody help here???
aeccles
14 Posts
0
September 10th, 2013 13:00
Thanks - did you have to reboot or stop all I/O before doing it?
julien.lanni
5 Posts
0
October 1st, 2013 02:00
Hello Sam,
Did you get an answer for above message you've post ?
Thanks !
TomBosko
13 Posts
0
October 1st, 2013 08:00
Called Dell, they uninstalled the MDi3320 Vss service. ( have to install SM software and do custom, uncheck VSS) Now I just get event id 13 and 12292 errors dealing with shadow copy..Which I am told I can safely ignore..
Hawkeye94
1 Message
0
August 19th, 2014 07:00
Aeccles, I have been following this thread and because I use Veeam B&R 7 and recently upgraded our SAN to the Powervault MD3200, I cannot do off-host proxy backups using the vss hardware provider. We have 2008 HyperV R2 and a 3 host 2008 R2 cluster with CSV's laid out on the SAN. All hosts including the veeam server have 6gbSAS HBA's and direct connected to MD3200. I've been in contact with Veeam and Dell and can't make any progress. At this point still doing on-host proxy but it puts I/O in redirected mode and impacts performance. I have tried uninstalling the vss hardware provider on all 3 servers in the cluster and veeam server, rebooting, reinstalling and still getting this error: "Unable to allocate processing resources. Error: There is no hardware provider for off-host backup detected. Snapshot failover is disabled." One thing Veeam has said is that the vss hardware provider has to support transportable shadow copies and the Dell MD3200 hardware provider may not. I find that hard to believe when Dell has validated direct to san backups working with Symantec, Commvault, AppAssure and NetVault. Anyone have any ideas or help they can share? I'm about ready to ship this MD3200 back and look for another SAN vendor. Thanks in advance
lukemadams
1 Message
0
April 17th, 2015 08:00
were you able to figure this out? Do you have a MD3200 or MD3200i?
Simon Laird
1 Message
1
July 10th, 2015 02:00
Just to pad the correct answer by aeccles out a bit with my own experience. I followed this solution but it went wrong. I ran the "Uninstall Modular Disk Storage Hardware Provider.exe" but it looks like it crashed while it was doing its job. The Service was removed but the VSS provider was not. The "SmVssProvider" was still visible with the "vssadmin list providers" command. This caused our backup of the server (with ArcServe) to fail with "unexpected volume shadow service" errors. I had to manually uninstall the the VSS provider using a procedure from a Dell article.
Manual VSS provider removal article:
support.software.dell.com/.../118097
I should also mention that when I ran the uninstaller my server (Win 2012 R2) it did a clean reboot without any notice or authorisation! I was just suddenly presented with the restarting screen.
I needed to remove the provider on two of my servers which have very similar configurations and none of these problems occurred on the second machine.
Our storage array is a 3860i and the connected servers with this issue were R630s.
ceezr1997
12 Posts
0
August 18th, 2016 10:00
Hawkeye94, hopefully you're still around, but I have a very similar setup except that I am using Hyper-V Server 2012 R2 also on 3-nodes, by now the latest VB&R v9 and an MD3200i (iSCSI).
Short of uninstalling the MDSM and/or providers, where you ever able to get it to work?
After help from Veeam and DELL, it was concluded after the DELL support call that since I am using ALL my 12 drives on one big RAID10, and that there's no free disk or any unconfigured disk that the off-host cannot create a vss snapshot. It needs unconfigured disk space even though my 10TB lun has 5TB of free space >:(
Wondering if you have the same similar setup on your MD3200.