Eject issue with PV120 DDS4 autoloader

Question

We have a PowerEdge 2500 running NT4 SP6a with post SP6 rollup and Veritas Backup Exec for NT 8.6. The server also runs Microsoft Exchange Server 5.5 SP4. I cannot eject the magazine without shutting down the server, and this prevents me from removing tapes for archiving offsite; this, unsurprisingly, is a requirement of our backup procedure

. Hitting the eject button on the drive produces an "Eject prevent" (usefully informative or what?

)error on the LCD screen on the drive, which is mounted internally. I have updated to the latest build of BENT, and the latest set of drivers from Veritas in an effort to clear this. I have shut down ALL of the BENT services, and this has been ineffectual. Can anyone tell me how I can eject the magazine without a shutdown, please? If not, why not? And who do I smack

?

Cheers,

Nick

DELL-Mark A · Answer

Hi Nick,

You need to smack BackupExec

The "Eject Prevent" message is an indication the SW has locked the magazine. This is a security measure to prevent a scheduled backup from failing, because of a "missing" magazine.

Open Backup Exec go to the "Devices" tab. Under the "Server Name" - Changers right click the name of the Tape Backup Device. Pick "Unlock" from the context menu. An unlock job will pop up in Job Monitor. After it's done, hit the eject button on the Tape Backup Device

Note: The specific names in the above solution may change from version to version of BackupExec, but the principal is the same.

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nichomach · Answer

Thanks for the info - I've replied below with fuller details - seems sensible to keep the same error in the same thread; that way me and t'other fella get the benefit of your wisdom in one place

gsfisher13 · Answer

I'm having the same issue.  I tried the same solution, it kicked off the unlock job and completed successfully.  When I try to eject the magazine from the drive, I still get the Eject prevent message.  Anything else I can look for or try?

jeffspecolli · Answer

I was able to get around this error message by stopping the "Backup Exec Device & Media Service" I am running a Dell PowerEdge with Windows 2000 Server and Backup Exec 9.1.

Click Start> Run

type "services.msc"

Find "Backup Exec Device & Media Service" right click and Stop, it will pop-up a message telling about 2 dependency services, just say ok. You are now able to eject your magazine. All you have to do is start your "Backup Exec Device & Media Service" and your good.

PowerVault

Eject issue with PV120 DDS4 autoloader

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