How to solve sense key error on HDD

This may be difficult to isolate without the use of a SCSI analyzer to see what is triggering the message.  It is hard to say if this is being caused by the array manager sending bogus data, or if the drive is properly responding with this sense data due to a serious problem.

The sense code you mention 03/11/02 means:

03: MEDIUM ERROR                    11/02: Error too long to correct.  (you can find these in the SCSI protocol specification)

If you are using Windows, check the system event viewer to see if you are getting errors that relate to the error above.  If using Linux, run a dmesg command and you may alse see the same sense data messages.  If you do see the same sense data messages in the dmesg or system event viewer, turn off the array manager services, and see if the system event viewer or dmesg still shows the messages.  Since you have already replaced several drives, this is most likely not a fault in the drive.  Did this problem just start, or did it occur all the time?  Do all your drives have the proper firmware? 

Again, hard to solve without the use of a scsi analyser.

 

 

 

Hi Richard,

Thanks a lot your message.

Check there is no system event viewer related to the error above and found the log shown during the server reboot and boot up. And where can I download a program scsi analyser from Dell to solve the issue and is the issue related to hardware or software?

Thanks & Regards,

Dic Hun

 

 

 

If your going to receive a sense error - Sense error 3 Sense Code 11 is the one to get.

This error is reporting you have some bad block areas on some of your disks.

The easiest way to fix this is to perform a consistency check on the logical disk.

Both Server Administrator and Array Manager can perform this operation while the server is online.,

 

Server Administrator- Virtual Disk Tasks

Maintain Integrity of Redundant Virtual Disks

If you have created a redundant virtual disk, the Check Consistency task verifies the accuracy of the redundant (parity) information. This task only applies to redundant virtual disks. When necessary, the Check Consistency task rebuilds the redundant data.

To launch the Check Consistency task:

2. Expand the Storage tree object to display the controller objects.
   
3. Expand a controller object.
   
4. Select the Virtual Disks object.
   
5. Select Check Consistency from the Available Tasks drop-down menu.
   
6. Click Execute.
   
7. See the Storage Management online help for more information.

 

Array Manager - Virtual Disk Tasks

Check Consistency

To Check Consistency and Restore Redundancy

1. Right-click the virtual disk to be checked.

1. Click Check Consistency.

1. The Check Consistency operation displays progress information in the right pane. To view the progress, click the parent of the virtual disk. The status of the virtual disk will be Resynching, and progress information will display until the operation is finished.