MD3000i - Individual Physical Disk - Degraded Path Error

Question

We replaced a failed disk and after the successful rebuild we began to receive the "Individual Physical Disk - Degraded Path" error in Recovery Guru. All of our disks are online and our status is healthy otherwise. Can you advise what might be the issue?

DELL-Sam L · Answer

Hello chris.zissis,

What is the current version of firmware on the MD3000i? Also does the replacement drives firmware match the other drives firmware that are of the same manufacture & model#? I am thinking that there could be an issue with either the drive firmware or maybe the MD3000i firmware may be out of date but I am not sure as you didn’t list your MD3000i firmware version that you are at.

Please let us know if you have any other questions.

chris.zissis · Answer

Hi Sam,

Thanks for the response, here are the details you requested:

Firmware version: 07.35.39.64
NVSRAM version: N1532-735890-005
EMW version: 03.35.G6.37
AMW version: 03.35.G6.37

We have a mix of disk manufacturers, all with the latest available firmware versions. They were all purchased through Dell. Our inventory is:

20 x Hitachi HUA721010KLA330 (fw: GKAOAJ0A)

5 x TOSHIBA MG03ACA100 (fw: FL1D)

5 x ST31000340NS (fw: MA10)

Thanks for your help,

Chris

DELL-Sam L · Answer

Hello chris.zissis,

Can I get you to pull a support bundle from your MD300i so that we can see what the logs say? I will send you a private message that you can reply back with the logs.

Please let us know if you have any other questions.

chris.zissis · Answer

Hi Sam L, Do you know if anyone has had a chance to look at the support bundle I submitted? Thanks, Chris

DELL-Sam L · Answer

Hello Chris,

Sorry for the delay. I check your logs & can see when you replaced the drive & that all drives are online and not showing any issues. It looks like when the drive was replaced the counter didn’t reset. If you can try running the following commands to see if that doesn’t fix your issue. You will need to run the 2 commands from SMCLI & running these commands will not harm your data.

smcli -n name -p password -c "clear allPhysicalDiskChannels stats;"
smcli -n name -p password -c "set physicalDiskChannel [( 1 | 2 )] status=optimal;"

Here is also a link to the complete SMCLI guide as well. ftp://ftp.dell.com/Manuals/all-products/esuprt_ser_stor_net/esuprt_powervault/powervault-md3000i_Reference%20Guide2_en-us.pdf

PowerVault

MD3000i - Individual Physical Disk - Degraded Path Error

Was this post helpful?