ML6000 Robotic Library Wont Show up in Backup Exec

Question

I have a ML6000 just installed, has 6 LTO3 Fiber drives attached to a Brocade fiber switch. Backup Exec 11d is installed on a windows 2003 Enterprise R2 x32 Power Edge 2800 that had dual HBAs into the switch where the ML6000 is configured. Backup exec only sees the individual tape drives and not the medium changer. I dont think its switch related as the system sees the 6 drives and the medium changer in device manager. I have used the dell driver and the microsoft driver and neither works. I do have enable robotic library support in BE enabled and it still does not show. I can removed the device in device manager and scan for hardware changes and it will discover it. I have tried tapeinst.exe from backup exec it does not find any robotic libraries.... PLEASE if you have any ideas, let me know!!!!!

DELL-Bob D · Answer

You mention using Dell and Microsoft drivers but never mention using the Symantec drivers.... When you ran Tapeinst did you select to use symantec drivers for the drives?   Be sure you do not have a driver loaded for the changer... you should be using the Unknown Medium Changer driver.   After runnning tapeinst to install the symantec drivers if possible reboot the server.   Bob

jacquedonald · Answer

I understand the desirable method is to use the symantec drivers, but for this to occur symantec must see the device. After a support call with Dell, we were able to resolve the issue. The problem was the server had PowerPath 5.0 and we downgraded it to 4.5. Immediately after that the Backup Exec application seen the Robotic Library. Very strange, never would have figured. I was told that there would be no issue with my cluster as the active node is running 5 and the passive is running 4.5, but I will not fail it to see until I am sure i get a good backup first. Thanks for your reply!

PowerVault

Was this post helpful?