PowerVault MD3200 VxWorks ShellUsr Login

Question

I've got a handful of MD32XX controllers that are in a few different lockdown modes. I have posted on the forum here and sent CLI prints to a tech, but it has been over a week since I've received a reply. None of these units are under Dell warranty. I did have two units in lockdown that are under warranty and I was able to call in and resolve the issue. An engineer or tier 3 tech had to remote in and manually start an elevated Shell. The VxWorks shell. The shell is started by entering CTRL+BREAK then pressing any of the F keys, it prompts for VxWorks login and password. The user is ShellUsr however I do not know the password. If I can get the password it will save me hours of remote sessions with Dell. -Have averaged just under 2hrs per 'unlock procedure.' I have 5+ more to do. I can do them on my own with the notes I've taken in remote sessions however I need the login credentials.

DELL-Erman O · Accepted Answer

Hi,

If you’re trying to access the Shell login to reset your MD3200, it’s a good idea to contact support first. They can help you avoid any issues that might come up during the reset. We don’t share the username and password publicly because using them without guidance can be risky. But since you found the login details online, you can go ahead and reset the system yourself. Just be careful!

Dev Mgr · Accepted Answer

You may be able to find those credentials with the help of Google, but I suspect that if someone were to post them here, that the moderators may delete the post.

If someone knows the credentials they may be able to PM them to you though.

nickelob · Answer

Thank you sir, I was able to find the credentials with a quick google search. I have since brought back one of the units to life.

GK · Answer

I Have the same problem with a brand new device, we have tried to replace all the hard drives and now the Both controllers are in LockDown mode

please can you help with defualt username and password to try lemClearLockdown command via serial interface?

nickelob · Answer

www.dell.com/.../Phonetagentry

Since it is a brand new unit I highly suggest calling Dell. It may take an hour or so to resolve, however the task shell can be highly destructive, one missed keystroke can easily brick the device.

jbigticket25 · Answer

Can you pm me the credentials? Thanks!

BrettHolmes · Answer

Could someone please PM me the credentials

nickelob · Answer

Google is your friend 8]

-have not found a way to PM within the Dell community, probably simple, but yeah, google.. it's on some Chinese blog.. it's about the only English on the page if I recall correctly..

BrettHolmes · Answer

I got it but don't seem to have the ability to PM. Maybe because I'm to new?

efripp · Answer

Anyone able to find the shellusr or root credentials for the MD3200? You mind helping out a fellow IT admin and pass that info along? Please PM me. Any help is appreciated.

efripp · Answer

Thanks Brett. Sent my email address by way of a friend request. Appreciate the help!

nickelob · Answer

shellUsr

Removed by Moderator

BOOM. literally, do not brick your powervault, this can be done very easily with these credentials. I am speaking from experience!

-The only thing you should do from this shell is lemClearLockdown DO NOT EDIT ANYTHING ELSE, it can and will break.. at some point. :]

teleKom · Answer

Hi is it possible to send me the credentials? got two controllers in lock-down ?

Ollie12345 · Answer

Hello can you pm the login credentials to me as well please? Locked out of two controllers.

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PowerVault MD3200 VxWorks ShellUsr Login

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