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June 21st, 2017 04:00
PowerVault MD3200i disk by-passed
Hi, I have a problem with a by-passed disk. I have already replaced the disk, but it still becomes by-passed. I have 2 x 6TB disks installed in the box in RAID 1, but the third one is marked as by-passed. I have also tried reseating it in different slots, but nothing changes.
Thanks in advance.
DELL-Sam L
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June 21st, 2017 07:00
Hello MarkoTamm,
The drive that you are using does it have a dell part# on it? Also, what is the current version of firmware on your MD3200i?
Please let us know if you have any other questions.
MarkoTamm
14 Posts
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July 3rd, 2017 06:00
Hello,
The drive was ordered from Dell as the older ones and it has a Dell PN on it.
Current configuration
Firmware version: 08.20.24.60
Appware version: 08.20.24.60
Bootware version: 08.20.24.60
NVSRAM version: N26X0-820890-008
Pending configuration
Firmware version: None
Appware version: None
Bootware version: None
NVSRAM version: None
Transferred on: None
Model name: 2650
Board ID: 2660
Submodel ID: 143
Product ID: MD32xxi
Revision: 0820
Replacement part number: A00
Part number: 0770D8
Serial number: 1A5002F
Vendor: DELL
DELL-Sam L
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7.9K Posts
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July 3rd, 2017 09:00
Hello MarkoTamm,
Can I get you to create a support bundle so that we can review it to see why your disk is not showing? I will send you an email that you can reply to with the logs.
Please let us know if you have any other questions.
MarkoTamm
14 Posts
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July 27th, 2017 03:00
Thank You for Your help, the 6TB disk is with a Dell PN: W1C90. This is not a supported 6TB disk in the MD3200i compatibility matrix.
http://downloads.dell.com/manuals/common/md32xx_md36xx_supportmatrix_en-us.pdf
The supported ones are with these part numbers:
PYM8J
NWCCG
PRNR6
RHVWG
3PRF0