First thing you should try is to reset the power supplies in the enclosure. I would also check to ensure that outlets that they are plugging into are the correct for your MD3220. In most cases that I have seen with this issues it is either lose power supplies or bad/ wrong amount of voltage for the outlets.
Thanks for the reply, @DellEMCSupport. I've checked the power supplies and reseated them. The DC and AC voltage LEDs are both on which should indicate the correct voltage and power is being supplied in and out to both the enclosure and the RAID module (both of which do have their power LEDs on). It seems odd the enclosure status LED is off though. According to the manual, the LED should be on when the enclosure power is on. There isn't a hidden cut off or switch on the device is there?
I've tried connecting to the RAID module's management port and I don't even get a link light. All the drive LEDs are off, although they do come on for about 1-2 seconds when I reseat them. The SAS port LEDs are out even though they are connected. The only LEDs that are on are the AC voltage input on the power supply, DC voltage output on the power supply, the enclosure power LED, and RAID module controller power LED.
There is not a hidden cut off switch on an MD3220. Once you connect the power cords to your system & flip the power switch to the on position the system should turn on. If you try to power on the system with just one power supply in the left side of the system does it power on?
Do you have the serial cable that came with your MD3220i? If you do, then if you connect it to controller0 & boot your system does anything display in putty or no?
DellEMCSupport
631 Posts
1
August 26th, 2020 13:00
Hello CDF_SysAdmin,
First thing you should try is to reset the power supplies in the enclosure. I would also check to ensure that outlets that they are plugging into are the correct for your MD3220. In most cases that I have seen with this issues it is either lose power supplies or bad/ wrong amount of voltage for the outlets.
CDF_SysAdmin
1 Rookie
•
6 Posts
0
September 10th, 2020 07:00
Thanks for the reply, @DellEMCSupport. I've checked the power supplies and reseated them. The DC and AC voltage LEDs are both on which should indicate the correct voltage and power is being supplied in and out to both the enclosure and the RAID module (both of which do have their power LEDs on). It seems odd the enclosure status LED is off though. According to the manual, the LED should be on when the enclosure power is on. There isn't a hidden cut off or switch on the device is there?
I've tried connecting to the RAID module's management port and I don't even get a link light. All the drive LEDs are off, although they do come on for about 1-2 seconds when I reseat them. The SAS port LEDs are out even though they are connected. The only LEDs that are on are the AC voltage input on the power supply, DC voltage output on the power supply, the enclosure power LED, and RAID module controller power LED.
DellEMCSupport
631 Posts
1
September 10th, 2020 10:00
Hello CDF_SysAdmin,
There is not a hidden cut off switch on an MD3220. Once you connect the power cords to your system & flip the power switch to the on position the system should turn on. If you try to power on the system with just one power supply in the left side of the system does it power on?
CDF_SysAdmin
1 Rookie
•
6 Posts
0
September 14th, 2020 12:00
Hey, @DellEMCSupport. Thanks for getting back to me.
Yes, the system powers on fine with only the left or right power supply. However, still no status LED or drive activity.
DellEMCSupport
631 Posts
0
September 14th, 2020 16:00
Hello CDF_SysAdmin,
Do you have the serial cable that came with your MD3220i? If you do, then if you connect it to controller0 & boot your system does anything display in putty or no?
CDF_SysAdmin
1 Rookie
•
6 Posts
0
October 2nd, 2020 07:00
Hey, @DellEMCSupport
Sorry I keep missing you. I swear I signed up for email notifications. Since I hadn't gotten one, I assumed nothing new had been posted.
I tried connecting with Putty and a serial cable early on, thinking it would give some insight, but we got nothing. Just a blank screen.
DellEMCSupport
631 Posts
0
October 2nd, 2020 09:00
https://dell.to/3jqjQ56 Page 269, might check some of the cables inside.