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October 26th, 2015 11:00

Hello rafael_netinho,

First we need to get more information on your current setup. We need to know the following: OS type, Backup software, Current version of firmware on TL2000 for both the library & the drives, Drivers installed for TL2000, SAS or Fibre connected, Backup job size?

In getting this information will help us determine what your issue that you are having is.

Please let us know if you have any other questions.

October 26th, 2015 14:00

Sam,

Follow the answers for the questions made above:

1) OS Type: Windows 2008 Server R2

2) Backup SW: Symantec Backup Exec TM 2014 Version 14.1

3) Firmware Current Version: C.00 / 3.20e

4) Drivers installed: There are two drivers as seen below in config informations

5) Job sizes: Most of them are long size jobs, which means that the bigger one have more  than 3.7 TB (Full Backup Job) and the smaller around 1 GB.

Although, we have much more than those jobs. There are a bunch of Jobs organized in Full - Incremental Sets, for each machine we have installed in our datacenter. We may have more than 30 Virtual Servers in our Virtual VCenter Datacenter.

Please, consider a medium environment with 2 critical machines (AD DC), 2 machines dedicated for Exchange Mail Services as well as others serving lots of services provided by our IT unit.

Sam, please let me know if the information provided is enough to figure out the scenary and gather your analisys. Thanks a lot

Serial Number X2U78AB660

Service Tag 2WQB7X1

Product ID 3573-TL

Currently Installed Library Firmware C.00 / 3.20e

Drivers Information:

Drive Identity 1 (LUN)

Vendor ID IBM

Product ID ULT3580-HH5

Serial Number 1068205877

Firmware Revision D2AD

Element Address 256

Control Path Drive Yes

Data Compression Yes

Interface Type Fibre Channel

Node Name 2001000E11156426

Port A Enabled

  Port Name 2002000E11156426

  Topology LN-Port

  FC-AL Loop ID Manual

  Speed Automatic

Port B Disabled

Drive Identity 2 (LUN)

Vendor ID IBM

Product ID ULT3580-HH5

Serial Number 10WT004047

Firmware Revision D2AD

Element Address 256

Control Path Drive Yes

Data Compression No

Interface Type Fibre Channel

Node Name 2004000E11156426

Port A Enabled

  Port Name 2005000E11156426

  Topology LN-Port

  FC-AL Loop ID Manual

  Speed Automatic

Port B Disabled

October 30th, 2015 06:00

Dear Community,

I've got any news since my last reply.

Would you guys mind sending me the next steps ?

We keep working out to make our backup pool goes on properly.

Best Regards

Rafael F. Prado

November 3rd, 2015 11:00

Dear Community,

Can anyone throw some light on the problem related above ?

We're looking forward to hearing from yours.

Thanks

Rafael F. Prado

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