Unsolved
This post is more than 5 years old
2 Posts
0
8058
February 16th, 2014 23:00
help please
hi everyone I got a big problem with my md3000i , I cant change any luns or virtual disk on the storage I am getting errors from the storage every time I tried to change major configuration, I attached the logs
we didn't change anything it is just started .
please help
OPERATING ENVIRONMENT DATA
Client system name: VC1 Client OS: Windows 2003
Application version: 03.35.G6.88 Storage array management version: 03.35.G6.88 Storage array name: LD5-TT-SAN-01 Firmware version: 07.35.39.64 Management class: devmgr.v1035api01.Manager
**************************************************
ERROR DATA
Command sent to RAID controller module in slot: 0 Host name: 0.0.0.0 IP address: 0.0.0.0
Return code: Error 1007 - Could not communicate with the RAID controller module in slot 0 to complete this request.
Possible causes include network or connection problems, RAID controller module problems, or no power to the host or storage array. Check these possible causes and then retry the operation. If you suspect a RAID controller module problem, use the Recovery Guru to resolve the problem. Operation when error occurred: < > Timestamp: Feb 17, 2014 7:25:51 AM
STACK DATA
devmgr.v1035api01.sam.jal.ManagementOperationFailedException: at devmgr.v1035api01.sam.jal.StorageArrayFacade.createException(Unknown Source) at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommandCommon(Unknown Source) at devmgr.v1035api01.sam.jal.StorageArrayFacade.sendCommand(Unknown Source) at devmgr.v1035api01.sam.jal.StorageArrayFacade.createVolume(Unknown Source) at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.createVolume(Unknown Source) at devmgr.v1035api01.sam.volume.CreateVolumeWizardPanel.performCommitAction(Unknown Source) at devmgr.v1035api01.shared.wizard.DialogPanel$NotifyBackgroundTaskAdapter.performOp(Unknown Source) at devmgr.v1035api01.shared.AbstractTaskAdapter.run(Unknown Source)
THREAD DATA
Thread[Reference Handler,10,system] Thread[Finalizer,8,system] Thread[Signal Dispatcher,9,system] Thread[Attach Listener,5,system] Thread[Java2D Disposer,10,system] Thread[TimerQueue,5,system] Thread[AWT-Shutdown,5,main] Thread[AWT-Windows,6,main] Thread[EventQueueMonitor-ComponentEvtDispatch,5,main] Thread[Thread-3,5,main] Thread[AWT-EventQueue-0,6,main] Thread[DestroyJavaVM,5,main] Thread[ChangeDetector,6,main] Thread[LogMsgThread,6,main] Thread[Np_Link_Monitor0,6,main] Thread[DMVGarbageCollectorThread,6,main] Thread[RecoveryProfile-15,6,main] Thread[AEN-16,6,main] Thread[Timer-0,6,main]


DELL-Sam L
Moderator
•
7.9K Posts
•
192 Points
0
February 17th, 2014 05:00
Hello rubingerser,
Can I get you to pull a support bundle form the MD3000i. I will send you a private message and you can reply back with the logs.
Please let us know if you have any other questions.
engkim
1 Message
0
May 1st, 2014 20:00
Hi Sam,
I also got this kind of problem, can help me also
DELL-Sam L
Moderator
•
7.9K Posts
•
192 Points
0
May 2nd, 2014 12:00
Hello engkim,
Can I get you to gather a support bundle from your MD. I will send you a private message of where you can upload the logs to.
Please let us know if you have any other questions.