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Dell Bios boot USB and no Drives
Dell Precision Bios boot USB and no Drives Dez.2021
DELL new bios with error to Boot USB WinPE install Win.10 or Win.11, NO Drives.
3 Precision in Nov. to Dec. 2021, all with the new Bios from DELL.
Precision 3650 Tower Service Tag: 89xxxJ3 Express Service Code: 18xxxxxx99
Precision 3650 Tower Service Tag: 4DxxxH3 Express Service Code: 95xxxxxx31
Precision 3450 Small Form Factor Service Tag: 8KxxxJ3 Express Service Code: 18xxxxx39
All 3 new, standard installation Win.10pro64.
Test with 3 boot USB sticks, which work well on other computers.
1. Self-made WinPE with tools, 2. and 3. Microsoft MediaCreationTool.exe, Win.10 and Win.11
All 3 PCs boot and NO hard drives are visible on all 3 PCs.
The USB stick is available as a drive, but no SSD or HD or NVMe.
This has only been the case for a month with the new Dell BIOS.
All BIOS updates via the Dell Driver update tool, which sometimes also does not work with the BIOS, that does not know the latest bios, so download and install by hand at Dell, does NOTHING.
This means that if Windows crashes, Windows CANNOT be reinstalled.
The Precision is then a Dell warranty claim.
I worked through the configuration instructions for the new Dell BIOS, but found nothing.
Some of these new devices have a BIOS history with 10 BIOSes.
What is DELL doing there.
Please help.
Dell support for this is useless.
Service Level 1 has no idea and Dell Technologies writes, is none of our business.
Messages via technical support at help dell com are not answered at all.
See also Dell on Trustpilot and I am already wondering whether I can recommend something like this to my customers.
mazzinia_
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December 22nd, 2021 13:00
And moving back to the older bios is not solving the problem ?
markur
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December 23rd, 2021 01:00
hi mazzinia, no, 3 PC with 7 Bios du this.
mazzinia_
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December 23rd, 2021 03:00
Are the units still under warranty ?
markur
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December 23rd, 2021 05:00
Just read my my text. Your questions are already there. If you have no idea, End
markur
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December 23rd, 2021 06:00
There are 10'000 bios problems that have nothing to do with my problem, thanks
mazzinia_
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December 23rd, 2021 06:00
Well, in a way I did miss it.
Anyway last night I read that there are a lot of reported issues related to some dell new/current systems ( they mentioned some laptops and some desktops, but the list was not exhaustive ) due to a bios update just released.
By googling
https://www.tomshardware.com/news/dell-alienware-bios-updates-bsod-boot-loop
this should give an idea.
"if" the new bios for your workstations got released now, the chances that it has problems like those in the article is high, at this point.
Being under warranty, given prosupport, and given that restoring an older bios is not helping you.... the options for me are just 2.
one is trying to escalate to the team doing the bios, to see if they have a fix coming out ( and wait for it ) , or to push prosupport to change all 3 motherboards under warranty.
wazistu
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January 26th, 2022 12:00
In the bios under storage change the sata type to AHCI. Save and boot to windows installer and the drives will show.
wazistu
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January 26th, 2022 13:00
FYI-
Driver will not automatically install.
After the Operating System is installed make sure you have the ethernet controller driver on an USB to install network. After installing that everything else should updated through the Windows Updater automatically.
markur
6 Posts
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January 30th, 2022 08:00
Thank you wazistu
I will test the hd boot to ahci from usb, when 1 of 3 computers come back from the customer.
At the moment the vios-boot-hd is probably set to Raid.
Dell Prezi nr. 2 had to have the motherboard replaced by Dell support.
An automatic bios update destroyed it.
The service technician was also unable to explain the missing drives with usb boot.
Andy812
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January 30th, 2022 16:00
There is a known trouble with nvme. If an incorrect boot partition is present (like after converting GDP to MBR, and not rewriting the zero-sector), the Dell bios may not see the disk.
I guess, reinstalling the Windows may be possible to fresh-clean, or zero-sector cleaned disks.
No-one knows why that happen, but that is how it is.