Skip to main content
Start a Conversation

Solved!

Go to Solution

SMWoodruff

8 Posts

25116

February 2nd, 2021 16:00

Realtek High definition Audio Driver not working on Precision T3610 after Windows Update 20H2

After upgrading to feature update 20H2 of windows the Realtek High Definition Audio driver and sound no longer work and I am usable to install in of the drivers on the system of online.  The install fails.   The only sound I can generate is through the HDMI cable to my monitor from my NVIDIA K4000.

The log of a particular attempt to install the base driver is below. 

[Tue Feb 2 18:30:08 2021] Update Package Execution Started
[Tue Feb 2 18:30:08 2021] Original command line: "C:\Users\DELL\Downloads\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08 (1).EXE"
[Tue Feb 2 18:30:08 2021] DUP Framework EXE Version: 3.8.3.67
[Tue Feb 2 18:30:08 2021] DUP Release: Y8V8VA08
[Tue Feb 2 18:30:08 2021] Initializing framework...
[Tue Feb 2 18:30:08 2021] Data in smbios table is (hex)value = 7 , Chasis type (hex)value = 7 , System type is : Client
[Tue Feb 2 18:30:08 2021] logo.png
[Tue Feb 2 18:30:12 2021] User Command: attended
[Tue Feb 2 18:30:12 2021] DUP Capabilities Value: 16777215 (0xFFFFFF)
[Tue Feb 2 18:30:12 2021] DUP Vendor Software Version: 6.0.1.6053
[Tue Feb 2 18:30:12 2021] System ID: 05D2
[Tue Feb 2 18:30:12 2021] System model description: Precision T3610
[Tue Feb 2 18:30:12 2021] Match found: T3610 (05D2)
[Tue Feb 2 18:30:12 2021] Local System/Model Compatible with this Package? Yes
[Tue Feb 2 18:30:12 2021] Local System OS Version: 10.0.0.0
[Tue Feb 2 18:30:12 2021] OS Compatible with this Package? Unknown
[Tue Feb 2 18:30:12 2021] Local System OS Language: Unknown
[Tue Feb 2 18:30:12 2021] Language Compatible with this Package? Unknown
[Tue Feb 2 18:30:12 2021] Identified Behavior : attended
[Tue Feb 2 18:30:12 2021] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\237FB9~1\miniunz.exe
[Tue Feb 2 18:30:12 2021] Extraction-arguments: -x C:\Users\DELL\DOWNLO~1\AUDIO_~2.EXE -o -d c:\PROGRA~3\dell\drivers\237FB9~1
[Tue Feb 2 18:30:38 2021] Extraction-GetExitCode: 0
[Tue Feb 2 18:30:38 2021] Identified Behavior : attended
[Tue Feb 2 18:30:38 2021] Temporary payload log file name: C:\ProgramData\dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\DUP3B59.tmp
[Tue Feb 2 18:30:38 2021] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\DUP3B59.tmp""
[Tue Feb 2 18:30:38 2021] Path : C:\ProgramData\dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3
[Tue Feb 2 18:30:38 2021] Identified Behavior : attended
[Tue Feb 2 18:36:37 2021] Appending Vendor Software Log.
[Tue Feb 2 18:36:37 2021]
--- Start of Vendor Software Log ---

[Tue Feb 2 18:36:37 2021] ASCII payload log file detected:
[Tue Feb 2 18:36:37 2021] Log File Name: DUP3B59.tmp
[Tue Feb 2 18:36:37 2021] ======================================================================================================================================
Realtek High Definition Audio Driver
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\DUP3B59.tmp""
Date : 2021-2-2 18:30:38.782
User : DELL
======================================================================================================================================
Starting to get initial ...
[OS] : 6.3
-Build : 9600
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3
-tcISSetupLocation : C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3

Collecting inventory ...
Checking driver version ...
[Realtek Audio Driver for DELL MUP Package]
MUP Package Version : 6.0.1.6053

C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RealtekHDAudio\Vista64\RTDVHD64.sys
[Realtek HD Audio Driver]
Installed version : 6.0.1.6070
Package version : 6.0.1.6053

Executing update ... [2021-2-2 18:30:38.824]
Run Setup Command : C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RHDSetup.log]

-------- Realtek Installer response : C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RHDSetup.log --------
[ResponseResult]
ResultCode=-1
[Install Progress]
Confirm Realtek Driver
Check Operation System Version
OS Information [WINMAJOR Number] = 6
OS Information [WINMAJOR String] = 6.3
OS Information [SYSINFO.nWinMajor] = 6
OS Information [SYSINFO.nWinMinor] = 3
OS Information [IsWin2000] = 0
OS Information [IsWinXP] = 0
OS Information [IsWin2003] = 0
OS Information [IsVista] = 0
OS Information [IsWin2008] = 0
OS Information [IsWin7] = 0
OS Information [IsWin8] = 1
OS Information [IsWin2008R2x64] = 0
OS Information [IsMCE] = 0
OS Information [IsServer] = 0
OS Information [Service Pack] = 0
OS Information [x64] = 1
Operation System was Windows x64
Rtlupd [GetRtlupdForPackage] = 1
Rtlupd version [C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Rtkupd version [\] =
Current use Rtlupd version [C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio
Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio
Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers
Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K
Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA
Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\237fb9a5-c206-4319-a51d-429341fab1b3\RealtekHDAudio\USBAud
Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver
Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer
Current driver version = RD2.93

Realtek HD Audio Driver Vista64 Directory Exist .
Waves Application Directory Exist
Status - OnMoveData
Status - ProgramFiles_Installing
delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Copy Realtek HD Audio Driver from Vista64 Directory
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)
Status - ProgramFiles_Installed
Copy .dat and .ini files
Install Realtek HD Audio Audio Driver
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -frbd -fi -nrg2709 (TRUE)
-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1
-->Realtek HD Audio - SetupAPI install error code = 0xCFFFFFFF
InstallShield was aborted
Status - ProgramFiles_UnInstalling
Special unregistry for hard-coding

-------- Realtek Installer response end --------

Execution update completed [2021-2-2 18:36:37.443]
======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x80042000
Install Result = 0
UPD execution code = -1
USB UPD execution code =
SetupAPI running code = 0xCFFFFFFF

Exit Code = 1603 ( Error )
======================================================================================================================================
End : 2021-2-2 18:36:37.443

[Tue Feb 2 18:36:37 2021]
--- End of Vendor Software Log ---

[Tue Feb 2 18:36:37 2021] Vendor Software Return Code: 1603
[Tue Feb 2 18:36:37 2021] logo.png
[Tue Feb 2 18:36:37 2021] Name of Exit Code: ERROR
[Tue Feb 2 18:36:37 2021] Exit Code set to: 1 (0x1)

[Tue Feb 2 18:36:37 2021] Result: FAILURE
[Tue Feb 2 18:36:41 2021] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08 (1).txt

SMWoodruff

8 Posts

February 3rd, 2021 05:00

@speedstep

Hello - I now have sound from my speakers, but my headphone jack is inoperable.

From within Device Manager, I used the Update Driver option and "Browse my computer for drivers" - "Let me pick from a list of available drivers on my computer".  Then I selected "High Definition Audio Device" which turned out to be a Microsoft driver.    Some sound is better than nothing, but not perfect by any means.

Date: 5/9/2020

Version: 19.0.19401.264

Signer: Microsoft

SMWoodruff

8 Posts

February 4th, 2021 14:00

@speedstep  Thanks - I appreciate the help.

I mistyped.  I didn't point to the CAB file, I extracted it to my documents and used the driver folder as the location to search for the "local drivers".  That said, I didn't follow your instructions exactly - my mistake.  

I will try it again, knowing I can get back to what works how.

I did find a solution that restored full functionality. Based on this video, I did not have the Realtek HD Audio Manager installed and followed the video to re-install the Realtek utility.  From there all of the HD Audio drivers downloaded locally could be used to update the Sound, Video, and game controllers devices in Device Manager.

I selected the Realtek High Definition Audio Driver:

  • Version: 6.0.1.6070
  • DirectX:12.0
  • Audio Controller: HD Audio
  • Audio Codec: ALC3220

which restored full function of the back and front panel jacks with full sound quality.  My PC can properly detect the headphones plugged in and shut off the back speakers and vice versa.  Other drivers I toggled between did not detect the front jack or the sound quality was very poor.

I never had a yellow triangle or question mark, when the drivers were missing, there was a small green question mark with a circle around it.

Appreciate the help.   

speedstep

9 Legend

 • 

47K Posts

February 2nd, 2021 16:00

SMWoodruff

8 Posts

February 2nd, 2021 17:00

@speedstep , no issue detected - see below....

 

Microsoft Windows [Version 10.0.19042.746]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>DISM /Online /Cleanup-Image /CheckHealth

Deployment Image Servicing and Management tool
Version: 10.0.19041.746

Image Version: 10.0.19042.746

No component store corruption detected.
The operation completed successfully.

C:\WINDOWS\system32>

SMWoodruff

8 Posts

February 2nd, 2021 17:00

Hi and thank you @speedstep,

 

The installed of your suggestion failed also.

 

[Mon Feb 1 18:09:21 2021] Update Package Execution Started
[Mon Feb 1 18:09:21 2021] Original command line: "C:\Users\DELL\Downloads\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08.EXE"
[Mon Feb 1 18:09:22 2021] DUP Framework EXE Version: 3.8.3.67
[Mon Feb 1 18:09:22 2021] DUP Release: Y8V8VA08
[Mon Feb 1 18:09:22 2021] Initializing framework...
[Mon Feb 1 18:09:22 2021] Data in smbios table is (hex)value = 7 , Chasis type (hex)value = 7 , System type is : Client
[Mon Feb 1 18:09:23 2021] logo.png
[Mon Feb 1 18:09:27 2021] User Command: attended
[Mon Feb 1 18:09:27 2021] DUP Capabilities Value: 16777215 (0xFFFFFF)
[Mon Feb 1 18:09:27 2021] DUP Vendor Software Version: 6.0.1.6053
[Mon Feb 1 18:09:27 2021] System ID: 05D2
[Mon Feb 1 18:09:27 2021] System model description: Precision T3610
[Mon Feb 1 18:09:27 2021] Match found: T3610 (05D2)
[Mon Feb 1 18:09:27 2021] Local System/Model Compatible with this Package? Yes
[Mon Feb 1 18:09:27 2021] Local System OS Version: 10.0.0.0
[Mon Feb 1 18:09:27 2021] OS Compatible with this Package? Unknown
[Mon Feb 1 18:09:27 2021] Local System OS Language: Unknown
[Mon Feb 1 18:09:27 2021] Language Compatible with this Package? Unknown
[Mon Feb 1 18:09:27 2021] Identified Behavior : attended
[Mon Feb 1 18:09:27 2021] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\0E6D0F~1\miniunz.exe
[Mon Feb 1 18:09:27 2021] Extraction-arguments: -x C:\Users\DELL\DOWNLO~1\AUDIO_~1.EXE -o -d c:\PROGRA~3\dell\drivers\0E6D0F~1
[Mon Feb 1 18:09:52 2021] Extraction-GetExitCode: 0
[Mon Feb 1 18:09:52 2021] Identified Behavior : attended
[Mon Feb 1 18:09:52 2021] Temporary payload log file name: C:\ProgramData\dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\DUPBD01.tmp
[Mon Feb 1 18:09:52 2021] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\DUPBD01.tmp""
[Mon Feb 1 18:09:52 2021] Path : C:\ProgramData\dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8
[Mon Feb 1 18:09:52 2021] Identified Behavior : attended
[Mon Feb 1 18:28:00 2021] Appending Vendor Software Log.
[Mon Feb 1 18:28:00 2021]
--- Start of Vendor Software Log ---

[Mon Feb 1 18:28:00 2021] ASCII payload log file detected:
[Mon Feb 1 18:28:00 2021] Log File Name: DUPBD01.tmp
[Mon Feb 1 18:28:00 2021] ======================================================================================================================================
Realtek High Definition Audio Driver
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\DUPBD01.tmp""
Date : 2021-2-1 18:9:52.883
User : DELL
======================================================================================================================================
Starting to get initial ...
[OS] : 6.3
-Build : 9600
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8
-tcISSetupLocation : C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8

Collecting inventory ...
Checking driver version ...
[Realtek Audio Driver for DELL MUP Package]
MUP Package Version : 6.0.1.6053

C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RealtekHDAudio\Vista64\RTDVHD64.sys
[Realtek HD Audio Driver]
Installed version : 6.0.1.6070
Package version : 6.0.1.6053

Executing update ... [2021-2-1 18:9:52.925]
Run Setup Command : C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RHDSetup.log]

-------- Realtek Installer response : C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RHDSetup.log --------
[ResponseResult]
ResultCode=-1
[Install Progress]
Confirm Realtek Driver
Check Operation System Version
OS Information [WINMAJOR Number] = 6
OS Information [WINMAJOR String] = 6.3
OS Information [SYSINFO.nWinMajor] = 6
OS Information [SYSINFO.nWinMinor] = 3
OS Information [IsWin2000] = 0
OS Information [IsWinXP] = 0
OS Information [IsWin2003] = 0
OS Information [IsVista] = 0
OS Information [IsWin2008] = 0
OS Information [IsWin7] = 0
OS Information [IsWin8] = 1
OS Information [IsWin2008R2x64] = 0
OS Information [IsMCE] = 0
OS Information [IsServer] = 0
OS Information [Service Pack] = 0
OS Information [x64] = 1
Operation System was Windows x64
Rtlupd [GetRtlupdForPackage] = 1
Rtlupd version [C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Rtkupd version [\] =
Current use Rtlupd version [C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio
Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio
Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers
Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K
Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA
Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\0e6d0f46-5467-4d56-9e4d-4568e33a6bd8\RealtekHDAudio\USBAud
Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver
Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer
Current driver version = RD2.93

Realtek HD Audio Driver Vista64 Directory Exist .
Waves Application Directory Exist
Status - OnMoveData
Status - ProgramFiles_Installing
delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Copy Realtek HD Audio Driver from Vista64 Directory
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)
Status - ProgramFiles_Installed
Copy .dat and .ini files
Install Realtek HD Audio Audio Driver
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -frbd -fi -nrg2709 (TRUE)
-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1
-->Realtek HD Audio - SetupAPI install error code = 0xCFFFFFFF
InstallShield was aborted
Status - ProgramFiles_UnInstalling
Special unregistry for hard-coding

-------- Realtek Installer response end --------

Execution update completed [2021-2-1 18:28:0.264]
======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x80042000
Install Result = 0
UPD execution code = -1
USB UPD execution code =
SetupAPI running code = 0xCFFFFFFF

Exit Code = 1603 ( Error )
======================================================================================================================================
End : 2021-2-1 18:28:0.264

[Mon Feb 1 18:28:00 2021]
--- End of Vendor Software Log ---

[Mon Feb 1 18:28:00 2021] Vendor Software Return Code: 1603
[Mon Feb 1 18:28:00 2021] logo.png
[Mon Feb 1 18:28:00 2021] Name of Exit Code: ERROR
[Mon Feb 1 18:28:00 2021] Exit Code set to: 1 (0x1)
[Mon Feb 1 18:28:00 2021] Result: FAILURE
[Mon Feb 1 18:28:05 2021] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08.txt
[Mon Feb 1 18:29:11 2021] Name of Exit Code: ERROR
[Mon Feb 1 18:29:11 2021] Execution terminated at date-time Mon Feb 1 18:29:11 2021
[Mon Feb 1 18:29:11 2021] ######

਍਍[Tue Feb 2 19:13:04 2021] Update Package Execution Started
[Tue Feb 2 19:13:04 2021] Original command line: "C:\Users\DELL\OneDrive\Documents\NM Docs\PolicySurrender\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08.EXE"
[Tue Feb 2 19:13:04 2021] DUP Framework EXE Version: 3.8.3.67
[Tue Feb 2 19:13:04 2021] DUP Release: Y8V8VA08
[Tue Feb 2 19:13:04 2021] Initializing framework...
[Tue Feb 2 19:13:04 2021] Data in smbios table is (hex)value = 7 , Chasis type (hex)value = 7 , System type is : Client
[Tue Feb 2 19:13:05 2021] logo.png
[Tue Feb 2 19:13:07 2021] User Command: attended
[Tue Feb 2 19:13:07 2021] DUP Capabilities Value: 16777215 (0xFFFFFF)
[Tue Feb 2 19:13:07 2021] DUP Vendor Software Version: 6.0.1.6053
[Tue Feb 2 19:13:07 2021] System ID: 05D2
[Tue Feb 2 19:13:07 2021] System model description: Precision T3610
[Tue Feb 2 19:13:07 2021] Match found: T3610 (05D2)
[Tue Feb 2 19:13:07 2021] Local System/Model Compatible with this Package? Yes
[Tue Feb 2 19:13:07 2021] Local System OS Version: 10.0.0.0
[Tue Feb 2 19:13:07 2021] OS Compatible with this Package? Unknown
[Tue Feb 2 19:13:07 2021] Local System OS Language: Unknown
[Tue Feb 2 19:13:07 2021] Language Compatible with this Package? Unknown
[Tue Feb 2 19:13:07 2021] Identified Behavior : attended
[Tue Feb 2 19:13:07 2021] Extraction-miniunz path: c:\PROGRA~3\dell\drivers\8CACEF~1\miniunz.exe
[Tue Feb 2 19:13:07 2021] Extraction-arguments: -x C:\Users\DELL\OneDrive\DOCUME~1\NMDOCS~1\POLICY~1\AUDIO_~1.EXE -o -d c:\PROGRA~3\dell\drivers\8CACEF~1
[Tue Feb 2 19:13:34 2021] Extraction-GetExitCode: 0
[Tue Feb 2 19:13:34 2021] Identified Behavior : attended
[Tue Feb 2 19:13:34 2021] Temporary payload log file name: C:\ProgramData\dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\DUP5FB3.tmp
[Tue Feb 2 19:13:34 2021] Translated Command Line : DELLMUP.exe /v" LOGFILE="C:\ProgramData\dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\DUP5FB3.tmp""
[Tue Feb 2 19:13:34 2021] Path : C:\ProgramData\dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732
[Tue Feb 2 19:13:34 2021] Identified Behavior : attended
[Tue Feb 2 19:18:21 2021] Appending Vendor Software Log.
[Tue Feb 2 19:18:21 2021]
--- Start of Vendor Software Log ---

[Tue Feb 2 19:18:21 2021] ASCII payload log file detected:
[Tue Feb 2 19:18:21 2021] Log File Name: DUP5FB3.tmp
[Tue Feb 2 19:18:21 2021] ======================================================================================================================================
Realtek High Definition Audio Driver
======================================================================================================================================
Command : "C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\DELLMUP.exe" /v" LOGFILE="C:\ProgramData\dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\DUP5FB3.tmp""
Date : 2021-2-2 19:13:34.999
User : DELL
======================================================================================================================================
Starting to get initial ...
[OS] : 6.3
-Build : 9600
-Service Pack : 0
-x64 system : 1
-MCE system : 0
-Server system : 0
-System Language ID : 0x0409
-User Language ID : 0x0409
[Default Path] :
-tcRtkTempDir : C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732
-tcISSetupLocation : C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732

Collecting inventory ...
Checking driver version ...
[Realtek Audio Driver for DELL MUP Package]
MUP Package Version : 6.0.1.6053

C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RealtekHDAudio\Vista64\RTDVHD64.sys
[Realtek HD Audio Driver]
Installed version : 6.0.1.6053
Package version : 6.0.1.6053

Executing update ... [2021-2-2 19:13:35.132]
Run Setup Command : C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RealtekHDAudio\Setup.exe /z[-rpC:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RHDSetup.log]

-------- Realtek Installer response : C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RHDSetup.log --------
[ResponseResult]
ResultCode=-1
[Install Progress]
Confirm Realtek Driver
Check Operation System Version
OS Information [WINMAJOR Number] = 6
OS Information [WINMAJOR String] = 6.3
OS Information [SYSINFO.nWinMajor] = 6
OS Information [SYSINFO.nWinMinor] = 3
OS Information [IsWin2000] = 0
OS Information [IsWinXP] = 0
OS Information [IsWin2003] = 0
OS Information [IsVista] = 0
OS Information [IsWin2008] = 0
OS Information [IsWin7] = 0
OS Information [IsWin8] = 1
OS Information [IsWin2008R2x64] = 0
OS Information [IsMCE] = 0
OS Information [IsServer] = 0
OS Information [Service Pack] = 0
OS Information [x64] = 1
Operation System was Windows x64
Rtlupd [GetRtlupdForPackage] = 1
Rtlupd version [C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Rtkupd version [\] =
Current use Rtlupd version [C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RealtekHDAudio\Vista64\RtlUpd64.exe] = 2.9.0.3
Default Path [RtkAudioDir] = C:\Program Files (x86)\Realtek\Audio
Default Path [RtkAudioDir x64] = C:\Program Files\Realtek\Audio
Default Path [RtlTempDir] = C:\Program Files (x86)\Realtek\Audio\Drivers
Default Path [RtkHDADrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Default Path [RtkHDMIDrvDir] = C:\Program Files (x86)\Realtek\Audio\Drivers\HDMI\XP2K
Default Path [RtlPFHDADir] = C:\Program Files\Realtek\Audio\HDA
Default Path [USBDrvDir] = C:\ProgramData\Dell\drivers\8cacef01-5c9c-4298-8c16-ec93f64d2732\RealtekHDAudio\USBAud
Default Path [RtkUSBDrvDir] = C:\Program Files (x86)\Realtek\Audio\USBAud\Driver
Default Registry key [Installer Base Key] = SOFTWARE\Realtek\Audio\Installer
Current driver version = RD2.93

Realtek HD Audio Driver Vista64 Directory Exist .
Waves Application Directory Exist
Status - OnMoveData
Status - ProgramFiles_Installing
delete C:\Program Files (x86)\Realtek\Audio\Drivers\Vista64
Copy Realtek HD Audio Driver from Vista64 Directory
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -s -cb -nrg2709 (TRUE)
Status - ProgramFiles_Installed
Copy .dat and .ini files
Install Realtek HD Audio Audio Driver
Run RtlUpd64.exe : C:\Program Files (x86)\Realtek\Audio\Drivers\RtlUpd64.exe --- > -u -s -frbd -fi -nrg2709 (TRUE)
-->Realtek HD Audio - SetupAPI result LAAW_PARAMETERS.nLaunchResult = -1
-->Realtek HD Audio - SetupAPI install error code = 0xCFFFFFFF
InstallShield was aborted
Status - ProgramFiles_UnInstalling
Special unregistry for hard-coding

-------- Realtek Installer response end --------

Execution update completed [2021-2-2 19:18:21.168]
======================================================================================================================================

[Update Result]...
Update ready to be applied at reboot .
Rtk Code = 0x00000000
IS Code = 0x80042000
Install Result = 0
UPD execution code = -1
USB UPD execution code =
SetupAPI running code = 0xCFFFFFFF

Exit Code = 1603 ( Error )
======================================================================================================================================
End : 2021-2-2 19:18:21.168

[Tue Feb 2 19:18:21 2021]
--- End of Vendor Software Log ---

[Tue Feb 2 19:18:21 2021] Vendor Software Return Code: 1603
[Tue Feb 2 19:18:22 2021] logo.png
[Tue Feb 2 19:18:22 2021] Name of Exit Code: ERROR
[Tue Feb 2 19:18:22 2021] Exit Code set to: 1 (0x1)
[Tue Feb 2 19:18:22 2021] Result: FAILURE
[Tue Feb 2 19:18:24 2021] Open file: C:\ProgramData\Dell\UpdatePackage\Log\Audio_Driver_Y8V8V_WN_6.0.1.6053_A08.txt

speedstep

9 Legend

 • 

47K Posts

February 2nd, 2021 17:00

A 1603 essentially means “an error occurred” trying to commit the change, causing msiexec.exe to “backout the change”. This type of error is either caused by msi corruption or by malware.

The sfc /scannow command is one of the several specific switches available in the sfc command, the Command Prompt utility invoking System File Checker.

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

  3. Type the following command to perform a quick check and press Enter:

    DISM /Online /Cleanup-Image /CheckHealth

To perform an advanced scan with DISM, use these steps:

  1. Open Start.
  2. Search for Command Prompt, right-click the top result, and select the Run as administrator option.

  3. Type the following command to perform an advanced DISM scan and press Enter:

    DISM /Online /Cleanup-Image /ScanHealth

    https://docs.microsoft.com/en-us/windows/security/threat-protection/intelligence/safety-scanner-download

speedstep

9 Legend

 • 

47K Posts

February 3rd, 2021 09:00

 

Try this and you should be back to working.

There is a way to fix that WITHOUT an installer.

Download and install 7zip

https://www.7-zip.org/download.html

Then download the 3610 WIN10 driver cab file it has ALL Drivers for the model

http://downloads.dell.com/FOLDER04895591M/1/T3610-WIN10-A03-XPNV2.CAB

Move the cab file from downloads to the my documents folder

Right click on the cab file and say 7zip extract here.

Then go back into device manager and right click the hd audio generic microsoft drivers and say

UPDATE Driver from my PC not on the internet.

It will then find the OEM driver and replace it.

Make sure you are offline when you do this so that it wont look online to try to install automatically.

 

 

SMWoodruff

8 Posts

February 4th, 2021 12:00

Hello and thank you @speedstep, I tried the recommendation.... uninstalled workaround driver rebooted downloaded and installed 7-zip moved to document folder downloaded the cab file and unzipped it (to new folder) from Device Manager, update driver, browse my computer, 1st try, I put the path to the new cab file - failed to install, 2nd try let me pick, I have disk, put the path to the new cab file - failed to install the driver installed failed to installed, message unable to install. Essentially it is the same issue as using the installer. No luck after 20H2 updated with Realtek drivers at all, they won't install. I have to use the workaround Microsoft HDA driver, but it only works for either the back or front speaker ports which I can select using the audio troubleshooter, the driver cannot auto select the input based on headphones plugged into the headphone jack.

speedstep

9 Legend

 • 

47K Posts

February 4th, 2021 12:00

You cannot point to the cab file

It must be in c:\users\username\mydocuments

You then must EXTRACT the contents of the CAB file by right clicking on it and with 7ZIP EXTRACT HERE command.

Then you go into DEVICE MANAGER

Click on each audio component and say UPDATE DRIVER FROM MY PC Not from the internet.

It will then say look in my documents and sub folders.

Do that for every yellow ! or generic driver.

 

speedstep

9 Legend

 • 

47K Posts

February 4th, 2021 14:00

Realtek drivers are disabled and crippled by microsoft by design.

After every feature update they stomp on the driver because the bad guys figured out how to hack the realtek certificate for the windows installer.

Stuxnet worm was signed using stolen certificates from RealTek and JMicron.

Researchers have discovered a pair of malware families that were digitally signed using compromised credentials from Taiwanese tech companies

eventually there were other problems like the Bluetooth KNOB problem and INTEL VIDEO , INTEL RST, INTEL Management engine, NVIDIA Drivers, ATI Drivers etc.

So you have to remove then reboot then reinstall the most current drivers for your OEM Realtek audio or its broken along with waves maxx audio which is bundled with the Realtek drivers.

There is NO One Size fits ALL for ALL models so which version depends on the EXACT model of your codec.

 

Flunker987

1 Message

November 30th, 2021 18:00

When I reboot my laptop with my headphones plugged in, they work.

alina11

4 Posts

April 12th, 2022 02:00

Two reasons can be possible if Realtek audio driver not working well

1. Bad sound quality
2. Unable to detect connected microphones, headphones, and other sound devices.

To fix these issues, follow a trustable guide, where we’ll show how to resolve any issues caused by the Realtek HD Audio driver. 

You can get help from below mentioned article - 

https://answers.microsoft.com/en-us/windows/forum/all/troubleshooting-audio-problems-in-windows-11/bbbb9d6e-a7c8-46e0-8fcf-cf1f5ffd458a#:~:text=Update%20or%20roll%20back%20your,instructions%20to%20complete%20the%20update.

https://www.lifewire.com/fix-no-sound-on-windows-11-5191499

https://www.systweak.com/blogs/how-to-fix-realtek-audio-driver-not-working-windows-11-10/

https://beebom.com/fix-no-sound-windows-11/

View More

View All

No Events found!

Top