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T5500 problem with 1650 graphic card
Recently got myself a refurbished T5500 with 2x E5645 & 48GB of RAM. Also, I've updated BIOS to A18 (latest one). It came with some ATi 7790 Radeon HD card, which doesn't suit me. More info about the computer can be found here: https://setiathome.berkeley.edu/show_host_detail.php?hostid=8865481
Also, on Black friday I've bought a 1650 card, which fits perfectly. But the graphic card does not show video, even though the system seems to be booting.
Did anyone had a problem installing 1650 on T5500?
JOcean
7 Technologist
7 Technologist
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12K Posts
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December 17th, 2019 12:00
The 1650 card requires a 300W PSU and depending on which make of card possibly a 6 pin or 8 pin power connector. Which make and model is your card?
KLiKzg
17 Posts
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December 18th, 2019 01:00
No, it's not that. Power consumption of 1650 is only 75W:
https://www.techpowerup.com/gpu-specs/geforce-gtx-1650.c3366
Dell-Alan D
3 Apprentice
3 Apprentice
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1.2K Posts
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December 19th, 2019 03:00
@KLiKzg having a look at the system specifications here, the system board runs PCI Express 2.0 as that was the technology that was present when the system was introduced in 2009.
Your brand new up to date graphics card works on PCI Express 3.0. It's simply not compatible with the motherboard. If you choose to upgrade the card you need to ensure that the card is PCI Express 2.0.
I've dropped you a private message, do you mind replying with your service tag details so I can log it against the support request.
Thanks, Alan
KLiKzg
17 Posts
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December 19th, 2019 04:00
Are you sure about that? As that is NOT the answer.
As either 1080Ti, 1050Ti & 20X0 cards have been working quite nicely on T5500 systems. Proof is here: https://www.userbenchmark.com/System/Dell-Precision-WorkStation-T5500/78
The system is PCIe 2.1 , but the cards are still PCIe 3.0 & should be backwards compatible.
So my question is: has the BIOS A18 got any problem with 1650 card / GPU?
Dell-Alan D
3 Apprentice
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1.2K Posts
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December 20th, 2019 02:00
@KLiKzg the official response is that we have not tested that graphics card in the system therefore cannot guarantee it's compatibility. We also can't guarantee compatibility provided by a 3rd party website.
With regards to backwards compatibility, when you try and use a newer PCI 3.0 graphics card on older 2.0 technology the system will either run the graphics card with reduced performance, or, it simply won't work at all.
Did the previous graphics card work in the system before you upgraded it?
Alan
KLiKzg
17 Posts
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January 2nd, 2020 00:00
Managed to get 1650 working, so it's all well.
Thank you all for responses.
Dell-Alan D
3 Apprentice
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1.2K Posts
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January 2nd, 2020 04:00
@KLiKzg thanks for the update it's good to hear you got the issue resolved.
For the benefit of the community can you advise what you did to resolve the issue.
Thanks, Alan
KLiKzg
17 Posts
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January 2nd, 2020 13:00
Hi,
still working to check all the solutions. Don't know if it was problem with DVI -> DVI-2-VGA -> VGA cable or something else.
So far HDMI-2-VGA with VGA cable is working.
So need to check if the DVI exit or DVI-2-VGA connector is bad?!
Will advise, but for certain people need to have latest BIOS (A18).
rohanrus
6 Posts
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August 13th, 2020 08:00
I plan to buy the same card for my T5500 A18. Could you tell me your solution?