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January 30th, 2022 02:00

T7820 windows 11: ssd in flexbay windows does not boot after driver update

Hi.

Just moved to w11 on Dell T7820.

While the ssd in the flexbay is perfectly working under w10 it just does not appear under w11.

Ssd is visible in bios. Startup in UEFI mode (w11).

Device manager indicates Raid issue on the ssd in the flexbay..

Windows update can't find drivers. Dell support site provides a driver (one of three to install urgently) which works perfectly at least during the session when.it was installed.

Upon the next bootup I get a windows bluescreen "IRQL not less or equal". No way to get back into windows 11 even when rebooting in different repair modes. Fall-back to previouse restauration point works.

I have done a hw selftest with the Dell automatic test indicating there is no hw problem. 

So my best guess is that I have an issue somewhere between Bios and the driver.

- working during install session and blocking during subsequent boot -

Has anyone come across the issues and an idea how to fix it ?

Thank you in advance

 

 

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February 17th, 2022 13:00

@RABAsirap , what is the status of your machine?  If it still have BSOD due to incorrect driver, you may try to boot into safe mode with networking so it can install a proper driver itself as Windows has the ability to repair.  Follow this process to enter safe mode https://www.dell.com/support/kbdoc/en-us/000124344/how-to-boot-to-safe-mode-in-windows-10

 

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February 17th, 2022 14:00

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February 17th, 2022 14:00

Raid Controller - Gestionnaire periph.png

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February 17th, 2022 14:00

Dell Support assistant.png

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February 17th, 2022 14:00

Thank you. Actually I had a real hw problem which I solved in the meantime. 

So by now the problem is reduced to unavailable (working)  Raid driver for Windows 11. 

Dell Support assistant.png

 The first driver in the above list, which Dell recommends works during the session it was installed. On exit and boot windows shows a blue screen and during save-boot and recovery I have to fall back to the last restauration point.

Under windows 10 this was no issue and I could access the ssd in the flex bay.

So the challenge is to either find a driver which is working with windows 7 or wait until one is available, to forget about using the flexbay ssd or to go back to Windows 10 (which can only be temporary until it is not anymore supported by Microsoft)).

 

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February 17th, 2022 15:00

Replace windows 7 by windows 11. This is a typo.

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February 17th, 2022 15:00

No Raid Volume set-up. 

1 LFF SDD DRIVE, 1 SATA DRIVE and 1 NVME DRIVE

This is what I know about my HW configuration:

20220218_004628.jpg

 

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February 17th, 2022 15:00

If you don't mind, can you tell me about your current settings.  How many drives (and type of drive) are connecting to your system and which connection do you use?  Do you have any RAID volume setup?  Any RAID controller, LSI, VROC upgrade key?

If nothing add-on beside Dell factory installed devices, I suspect that you will only need a correct Intel VMD controller RAID driver. 

Edit:  which drive do you have Windows installed on?  Do you use a new drive for all of this testing?  If you didn't, clone your drive while working with the repair/testing so you have a backup to go back to.

 

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February 17th, 2022 16:00

If I remember correctly, Flavius issue was SATA RAID driver.  The NVMe drive appeared to be installed with Intel VMD RAID controller driver correctly.  If this is the same issue with OP, the simple solution is setting SATA mode to AHCI.

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February 17th, 2022 16:00

Thank you for the info.  I assume the LFF SSD and the SATA drive is installed in lower flexbay 1 and the NVMe SSD is installed in top (right) flexbay 0, and Windows is installed on NVMe drive? 

While waiting for the picture to display properly (not visible to me yet, just a triangle on my screen), can you check under device manager => storage controller to see which driver you have.  Also, check in BIOS settings for SATA operation mode, is it RAID or AHCI, and the Intel VMD, do you have both PCIe0 and PCIe1 checked, and set to AUTO.

 

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February 17th, 2022 16:00

Why don't we try the method that Flavius Aetius used for his case ? Maybe he's in the same situation.

In Windows 11, don't install the dell driver package, but download it.
Then using 7zip , open and extract the content, and install the driver located under IntelVROC_f6_iaVROC_win8_64 

In Flavius Aetius case, the bsods were caused by installing the IntelVROC_f6_iaStorE_win8_64 alongside the other, and he solved it for his setup by installing only IntelVROC_f6_iaVROC_win8_64 , that's the one needed for the NVMe

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February 18th, 2022 01:00

When coming back to what we said yesterday.

This driver works during the session it was installed and shuts the system down on reboot:

20220218_103246.png

 The Dell diagnostics tool tells me, that there is no driver installed.

In order to make the driver work, would it be necessary to configure/install something else ?

Or do we need to find another version of the driver ?

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February 18th, 2022 01:00

I confirm : locations of the drives as you say.

However Windows is on the LFF ssd. And the SATA- drive in the lower left location works as well. 

My bios settings seem correct as well.

Here come the screenshots:

20220218_101926.jpg

20220218_101957.jpg

20220218_102045.jpg

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February 18th, 2022 01:00

20220218_102807.jpg

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February 18th, 2022 12:00

Now, I am the confused one.  Was that the same driver I suggested on my very first post in this thread and it caused the system crashed?

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