igosh
1 Copper

Dell Precision 5530 heats up and fans work very frequently

Our brand new Precision workstation 5530 is almost never quiet. Fans almost never rest if you do something on the machine and when they turn off it takes a couple of seconds before they start again. I am not saying they start at full speed. But they do start and their speed variate.

What I noticed in Task Manager -> Performance is that the processor speed is more high than low even though no heavy apps are running.

Running a virtual machine using VMWare will utilize the processor at around 30% but the processor temp will skyrocket to 99 Celsius and the fans would start working at full speed.

My believe is that such utilization should not heat up the processor that much. What would happen then at 100% utilization? I am confused.


Our laptop has i7-8850h processor and is equipped with 16GB of ram and has the NVidia P1000 GPU along Intels one. Also it is a touchscreen. In Power Options the Dell profile is used.

I am worried that we might have a problem with the heat sensor or something is wrong with the cooling system.

What are your thoughts on this? Please share your opinions.

Thanks in advance,

Ivan

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10 Replies
igosh
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequent

Untitled

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Re: Dell Precision 5530 heats up and fans work very frequent

Even I face the same problem, mine is 32GB Ram and i9 processor. Fan would be making noise almost all the time. And gets heated up like crazy. This is very poor product from DELL. I should tell my colleagues to not to choose this one
derv7
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequent

Hello,

 

Same case here.

Did you find any solution?

The fan never stops and it's still winter-spring.

Imagine what is going to be in Summer.

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LDDM
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequent

Hi, i have the same problem

I’m using this laptop for solidworks but in small assemblies, the processor thermal throttle while being use at 15 to 20 % and solidwoks become rely chopi. 

I noticed it is thermal throttling as soon as the cpu hit 3.8Ghz or above. I tried undervolting the cpu but it makes the laptop unstable even if the undervolt is very very small.

The dell diagnostic does not reveal any hardware problem. So i have no idea what’s causing the problem. 

When a first got it, this problem did not exist. 

Dell told me they have to replace the motherboard and the cooling system. The laptop is only 2 month old..... A bit disappointed for such an expensive machine. 

Can someone help me understand how this could be a hardware problem because everything is working just a bit too hot ? 

Thanks in advance 

 

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AMS-Tech
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequently

Ivan,

Help or hinder here's my 2 Cents as I do strongly suspect cooling issue design for the laptop. Here's why.

Our company got 12 of the Precision 5530 laptops about 3 months ago and I've been seeing windows 10 blue screens and one had the motherboard and m.2 SSD both fail.

 They are using autocad packages for modeling and drafting between client locations and the office and do get heavy fan speeds, which is expected. Please note we are using the laptops with K16A docking stations with dual monitors in the office, meaning the laptops "can" be ran with the display closed.

So after dealing with warranty (they replaced both, even though the SSD drive is blank) and the trouble shooting I started to notice the placement of the cool air intake on the bottom. They put exhaust between the LCD hinge and the main body, which with the lid closed ( when all the users do when docked) it really restricts the air flow.

Now I can't blame heat for all the blue screens we have seen on the 5530's (I'd say average 3 a month for the group that are reported to me) but as they got the i.t department Precision 3520's which we have yet to see a single bluescreen. Keep in mind there are just 2 versus 12 and only I am using autocad/Navisworks to do light work and Database administration. 

  Take it for what it is.

 

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DsouzaK
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequently

I found this thread while searching for a resolution for this exact same issue. 

Got this machine in July 19. I have 2 DELL monitors,  a DELL USB mouse and DELL USB keyboard that I connect to it using a DELL docking station, so I would expect them to just work together.

Initially, thought the issues were being caused by the docking station. So tried different models of it.

1. DELL WD15

2. DELL TB16 240W (thinking a bit of power boost would help alleviate the problem)

3. DELL WD19 (thinking the latest and greatest would finally fix it)

Now DELL says they need to replace the motherboard. This is supposed to be a premium business laptop, turns out it is a lemon. Very Disappointed !

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RanjithKoppu
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequently

I too have the same problem with my brand new precision 5530. The noise of the laptop fan is really irritating. I tried several things but couldn't get this problem addressed. What I observed is, I keep the laptop charger connected all the time while using. I removed the charger and surprisingly, the noise is now gone. I have been working in a silent room 🙂 for about 30 minutes now and don't hear the fan noise any more. Its worth a shot. Good luck.

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sappc
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequently

I am in the process of creating a document with pictures to send our Dell representative to show them how poorly designed this particular model is. This is the second or third cleaning I have performed on the machine since June 2019. There should obviously be a mesh between the CPU/GPU fans and the bottom case cover, but since there isn't the machine doubles as a desktop vacuum cleaner (value-adding at its finest). I can't upload pics to this forum, but our rep will get a copy. Also, none of the BIOS updates have fixed the thermal issue either, so this thing is a walking time bomb. The user stated that it was so hot when she took it out of her bag at the end of December that she thought it was capable of starting a fire and at 94 C while idling I wouldn't be surprised if some of her components are slowing cooking themselves into a quick hardware death.

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saftblabar
1 Copper

Re: Dell Precision 5530 heats up and fans work very frequently

We have some Precisions 5530 in company and personally I use mine for around 5-4 months. Couple of days ago it started heating and fans were very loud. I did troubleshoot and then restart today but it went silent after 4 hours so I don't know if this was thanks to that. My temporary solution was to put a book underneath so the air would flow. Without it the laptop was very hot, no surprise of course. I will open the lid later today to check the state of paste.

Pictures added.

IMG_0040.JPGIMG_0041.JPG

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