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June 30th, 2020 02:00

Precision 3541 black screen

Hi all,

i'm facing a very bad problem that is leading to data and hours of work loss.

My Precision 3541 goes suddenly black screen, no audio no video signal, applications are forcibly closed. Fan stills on, keyboards backlit reacts to mouse's movements and keyboard's key press.

Using official Dell's SupportAssist app, i updated Bios and Drivers. 

Using Nvidia control panel, each software used are set to be executed with Intel graphics.

Booting in "Support" mode, the laptop shutted down itself while executing the extensive memory check.

Any Help would be really welcome.

Mattia

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25.1K Posts

June 30th, 2020 08:00

Thank you! We have received the required details. We will work towards a resolution via private messages to ensure the security of your information. In the meanwhile, you may receive assistance or suggestions from the community members as well.

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