TB16 - Dock NVM firmware update failed on Precision 5530

Hi mate,

I've done everything you said, installed the specific driver version (Intel-Thunderbolt-Controller-Driver_TBTC0_WIN_1.41.1193.0_A11.EXE) for Windows 10 (21H2 Build 19044.1766) but the Dock NVM firmware update stills fails when running the Dell Firmware Update Utility | Dock tool.

Please refer to the screenshots below,

Anything else to try/suggest please? Would be highly appreciated. I started having BSODs today and I believe they are somehow related with the docking station. I am still going through the Event Viewer logs to understand why.

Thank you.

Hi. Did you ever find a fix for this? I currently have the EXACT same problem when trying to update the firmware on a TB16 connected to a 13" XPS 9360.

As per the instructions in this thread, I uninstalled the latest Thunderbolt controller driver, rebooted, then installed the previous Thunderbolt controller driver (version 17.4.79.510, A12 from March 2019). However, like you, I still get the error when I then try to update using 1.0.5 version of the TB16 firmware update. The update fails when trying to update 'Dock NVM' firmware from 00.0016 to 00.0027.

I notice that after rolling back the Thunderbolt controller driver to 17.4.79.510, A12, when I try to open the Thunderbolt application I get an error saying "This Thunderbolt application is not in use anymore and can be safely uninstalled". Whereas when I have latest Thunderbolt controller driver version installed I can launch the Thunderbolt application.

I'm running Windows 10 Pro 21H2, so I'm guessing the old 17.4.79.510, A12 just cannot run on the newer versions of windows anymore. 

Any insight would be greatly appreciated. 

@Haribeau, nope, I haven't found a solution. I'm hoping @croussou might have found a solution. If I do find a solution I'll post it here. 

Hello @J0NS 

have you find a solution,

i've got the same problem

thank you

Just bumping this in the hopes that someone will see it who can help.....

As it stands, the accepted "solution" actually no longer works and I , as well as others, am unable to update the TB16 firmware using the latest or any of the previous update installers. 

Update problems in this case may be system specific, so if you have the possibility, try to update the firmware with another system.

Yes, I updated my Dell Precision 5530 to Windows 11 and have the exact problem.  There doesn't seem to be a good path to update the TB16 firmware without gyrations that no longer seem to work.  I'm guessing Windows 11 introduces some other variables that prevent an update.

Unfortunately for me, I only have one Dell system that has a thunderbolt port.  Could it possibly work from a Lenovo with a thunderbolt port?

So I've borrowed a friend's Dell laptop, which has a Thunderbolt 3 port, to attempt the TB16 firmware upgrade with a different system, but no luck. When I connect the TB16 to my friend's laptop it connects and works fine, in that the TB16 outputs the video to the external monitor and the USB ports etc all work, but things go wrong when I try to run any of the current or older versions of the firmware updater utility. 

When I run 1.0.0 (by right-clicking the .exe and choosing run as administrator),  the utility opens, then when I click OK I get an error stating "No docks attached or this firmware update utility is not supported to your platform".

When I run 1.0.2 as administrator, the utility opens but displays an error saying "warning: no docks attached. This firmware update utility only works with a single dock attached". This is despite the fact that the TB16 is attached and outputting to an external monitor....sigh. At that point all I can do is click "Exit". 

When I run v1.0.5 as administrator, the utility doesn't even open and instead I get a pop up saying "Error: Only one dock must be attached before the Dock Firmware can be updated. 

Although the TB16 was released in 2017, the technology/specs of the TB16 are still current (Thunderbolt 3, USB 3.0, DisplayPort), so it's an absolute joke that the TB16 is no longer being supported by Dell in the form of an updated utility that works with the latest versions of Windows 10 and 11.  

Also, as I have a WD19TBS at work I took the opportunity to use my friend's Dell laptop to check whether there were any firmware or driver updates available for the WD19TBS. There was an ethernet driver update and a firmware update available. I managed to install these updates to the WD19TBS without any issues using my friend's laptop, so clearly it''s just a case of Dell failing to update the firmware utility for the TB16, which is extremely poor form in my opinion. 

Okay, finally licked this .. .the hard way ... Booting old Windows 10. 

First off, the added gotchas I had ... 

• Recommend using TB16 Firmware Update Utility 1.0.2 (DellDockingStationFwUp_1.0.2_12052018_TB16.exe) instead of newer 1.0.5
  • If you want to run TB16 Firmware Update Utility 1.0.5 (DellDockingStationFwUp_1.0.5_TB16_20210716.exe) after the fact, more power to you.
  • I had issues with 1.0.5, while 1.0.2 worked

Secondly, all of what I used ...

• Hardware
  • System - Dell Latitude 7390 2-in-1 (your choice of Dell system w/Thunderbolt 3)
    • I value it less than my Dell Precision 5530 (w/64GiB, P2000-4GiB, 2TB 980 Pro, 8TB 2QVO 870)
  • USB - SPARE 32GB USB3.1 Flash Drive (as low as 8GB should work too)
  • M.2 - SPARE 512GB M.2 NVMe (as low as 128GB should work too)

• Software
  • System BIOS - The latest for your chosen system 
    • This should be done for the system prior to attempting updating the TB16 Dock
  • Tool - Rufus 3.21p (Portable) 
  • Windows - Windows 10 Version 1809, October 2018 Update (Build number 17763)
    • This was downloaded via Rufus link launched into browser - see this article
    • This is a little earlier than in the article
  • Driver - Dell provided Intel Thunderbolt Controller Driver (w/Software) TBT79 (Intel-Thunderbolt-Controller-Driver_TBT79_WIN_17.4.79.510_A12.EXE)
    • This is the same version as in the article
  • Firmware - Aforemnentioned, Dell provided TB16 Firmware Update Utility 1.0.2 (DellDockingStationFwUp_1.0.2_12052018_TB16.exe)
    • Instead of the 1.0.5 release
      
    • Again, if you want to run 1.0.5 later, by all means ... do so

Procedure:  

• UN-plug TB16 Thunderbolt Dock
• Create Bootable USB of Windows 10 version 1809 in Rufus
  • Save yourself time by leveraging Rufus' ability to auto-create (answer file) user login, region and other options
• Copy over old Thunderbolt Controller Driver and Firmware(s) to Bootable USB
  • Save time, and don't need to connect to the Internet
• Update - your main system's BIOS
  • Again, this should be done for the system prior to attempting updating the TB16 Dock
• Replace system's M.2 NVMe drive with SPARE M.2 NVMe
  • Shutdown, access M.2 bay, but ... don't forget to unplug not only power, but the battery too!
    • Also remember to re-connect the battery
  • Hey, if you're a guru, and want to try to install in another partition, or on a 2nd or USB device ... that's your call.  Me?
    • I consider myself a guru, even run rEFInd Boot Manager, but ...
    • Even I swapped M.2 drives
• Install Windows 10 version 1809 via USB device
  • Skip setting up Networking and anything else
• Install old Thunderbolt Controller Driver WIN 17.4.79.510 A12
  • Reboot!
• Plug-IN TB16 Dock
  • In Thunderbolt Software (manually launch if required)
  • Change to 'Connect' for both Cable and Dock, in-order
  • Verify by relaunching Thunderbolt Software
• Run TB16 Firmware 1.0.2
  • Update - After it finds everything
  • Wait 30s - once complete
  • Unplug - Thunderbolt cable from system
  • Wait 30s - once Dock unplugged from system
  • Unplug - 130-240W Power AC/DC from TB16 Dock
  • Reboot system
• [Optional] Run TB16 Firmware 1.0.5
  • After system rebooted, and TB16 Firmware 1.0.2 updated
  • You may attempt with 1.0.5 using the prior procedure
• Replace system's SPARE M.2 NVMe drive with original M.2 NVMe
• Have fun!

Hope this helps!

Hello everybody,

I am a little bit confused: are you talking about using Windows 10 or Windows 11 with BT16, once the firmware update is finished with the help of Windows 10 ?

Tx Cotiso

Windows 11 is way too new.  Even recent Windows 10 is too new.

I used Windows 10 Version 1809, October 2018 Update (Build number 17763).

I'm on latest version of Windows 10 Dell 5530 and the solution worked up until I tried using the updated ...A11 driver for Thunderbolt.  It uninstalled  ...A12 but then fatal error occured with the instal of A11 

0x8007063 - Fatal error during installation  tried several time to no avail, below is the log file info

 [263C:5944][2023-02-07T20:23:36]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19044: Service Pack 0), path: C:\WINDOWS\Temp\{BC894E46-46D1-4620-BFE3-2EE9CBF39C14}\.cr\Thunderbolt(TM) Software Installer.exe
[263C:5944][2023-02-07T20:23:36]i000: Initializing string variable 'InstallTcc' to value 'yes'
[263C:5944][2023-02-07T20:23:36]i009: Command Line: '"-burn.clean.room=C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\Thunderbolt(TM) Software Installer.exe" -burn.filehandle.attached=616 -burn.filehandle.self=724 /install InstallTcc=no /log C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2.tmp'
[263C:5944][2023-02-07T20:23:36]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\Thunderbolt(TM) Software Installer.exe'
[263C:5944][2023-02-07T20:23:36]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\'
[263C:5944][2023-02-07T20:23:36]i000: Setting string variable 'WixBundleLog' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2.tmp'
[263C:5944][2023-02-07T20:23:36]i052: Condition 'VersionNT64 AND VersionNT >= v10.0' evaluates to true.
[263C:5944][2023-02-07T20:23:36]i000: Setting string variable 'WixBundleName' to value 'Thunderbolt™ Software'
[263C:5944][2023-02-07T20:23:36]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel(R) Corporation'
[263C:4E80][2023-02-07T20:23:36]i000: Setting string variable 'InstallTcc' to value 'no'
[263C:4E80][2023-02-07T20:23:36]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[263C:4E80][2023-02-07T20:23:36]i000: Setting version variable 'WixBundleFileVersion' to value '1.47.0.0'
[263C:5944][2023-02-07T20:23:36]i100: Detect begin, 4 packages
[263C:5944][2023-02-07T20:23:36]i103: Detected related package: {30F0067F-DD79-431B-BA5F-6CB4897785A5}, scope: PerMachine, version: 17.4.79.510, language: 0 operation: MajorUpgrade
[263C:5944][2023-02-07T20:23:36]i101: Detected package: InstallPreconditionsChecker.exe, state: Absent, cached: None
[263C:5944][2023-02-07T20:23:36]i101: Detected package: LegacyUninstaller.exe, state: Absent, cached: None
[263C:5944][2023-02-07T20:23:36]i101: Detected package: dch_setup.msi, state: Absent, cached: None
[263C:5944][2023-02-07T20:23:36]i101: Detected package: TbtLegacyPlug.msi, state: Absent, cached: Complete
[263C:5944][2023-02-07T20:23:36]i199: Detect complete, result: 0x0
[263C:4E80][2023-02-07T20:23:38]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[263C:5944][2023-02-07T20:23:38]i200: Plan begin, 4 packages, action: Install
[263C:5944][2023-02-07T20:23:38]i052: Condition 'NOT Installed' evaluates to true.
[263C:5944][2023-02-07T20:23:38]w321: Skipping dependency registration on package with no dependency providers: InstallPreconditionsChecker.exe
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_000_InstallPreconditionsChecker.exe.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleRollbackLog_InstallPreconditionsChecker.exe' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_000_InstallPreconditionsChecker.exe_rollback.tmp'
[263C:5944][2023-02-07T20:23:38]i052: Condition 'NOT Installed' evaluates to true.
[263C:5944][2023-02-07T20:23:38]w321: Skipping dependency registration on package with no dependency providers: LegacyUninstaller.exe
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_001_LegacyUninstaller.exe.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleRollbackLog_LegacyUninstaller.exe' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_001_LegacyUninstaller.exe_rollback.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleRollbackLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_002_dch_setup.msi_rollback.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleLog_dch_setup.msi' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_002_dch_setup.msi.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleRollbackLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_003_TbtLegacyPlug.msi_rollback.tmp'
[263C:5944][2023-02-07T20:23:38]i000: Setting string variable 'WixBundleLog_TbtLegacyPlug.msi' to value 'C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\DUPLogDir\DUP27E2_003_TbtLegacyPlug.msi.tmp'
[263C:5944][2023-02-07T20:23:38]i201: Planned package: InstallPreconditionsChecker.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[263C:5944][2023-02-07T20:23:38]i201: Planned package: LegacyUninstaller.exe, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: None
[263C:5944][2023-02-07T20:23:38]i201: Planned package: dch_setup.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register
[263C:5944][2023-02-07T20:23:38]i201: Planned package: TbtLegacyPlug.msi, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[263C:5944][2023-02-07T20:23:38]i299: Plan complete, result: 0x0
[263C:5944][2023-02-07T20:23:38]i300: Apply begin
[263C:5944][2023-02-07T20:23:38]i010: Launching elevated engine process.
[263C:5944][2023-02-07T20:23:38]i011: Launched elevated engine process.
[263C:5944][2023-02-07T20:23:39]i012: Connected to elevated engine.
[0588:0E4C][2023-02-07T20:23:39]i358: Pausing automatic updates.
[0588:0E4C][2023-02-07T20:23:39]i359: Paused automatic updates.
[0588:0E4C][2023-02-07T20:23:39]i360: Creating a system restore point.
[0588:0E4C][2023-02-07T20:23:39]i361: Created a system restore point.
[0588:0E4C][2023-02-07T20:23:39]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, options: 0x7, disable resume: No
[0588:0E4C][2023-02-07T20:23:39]i000: Caching bundle from: 'C:\WINDOWS\Temp\{368DBAD8-34CC-4031-B932-FE55BBBBC219}\.be\TbtDchInstallerNotSigned.exe' to: 'C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\TbtDchInstallerNotSigned.exe'
[0588:0E4C][2023-02-07T20:23:39]i320: Registering bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, version: 1.47.0.0
[0588:0E4C][2023-02-07T20:23:39]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: Active, restart initiated: No, disable resume: No
[0588:1690][2023-02-07T20:23:39]i305: Verified acquired payload: InstallPreconditionsChecker.exe at path: C:\ProgramData\Package Cache\.unverified\InstallPreconditionsChecker.exe, moving to: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe.
[0588:1690][2023-02-07T20:23:39]i305: Verified acquired payload: LegacyUninstaller.exe at path: C:\ProgramData\Package Cache\.unverified\LegacyUninstaller.exe, moving to: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe.
[0588:1690][2023-02-07T20:23:39]i305: Verified acquired payload: dch_setup.msi at path: C:\ProgramData\Package Cache\.unverified\dch_setup.msi, moving to: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi.
[0588:1690][2023-02-07T20:23:39]i304: Verified existing payload: TbtLegacyPlug.msi at path: C:\ProgramData\Package Cache\{488D2737-A8BE-4F2A-8A9B-AEFF2DB8833F}v18.0.0.0\TbtLegacyPlug.msi.
[0588:0E4C][2023-02-07T20:23:39]i301: Applying execute package: InstallPreconditionsChecker.exe, action: Install, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe" 1.47.0.0'
[263C:5944][2023-02-07T20:23:39]i319: Applied execute package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[0588:0E4C][2023-02-07T20:23:39]i301: Applying execute package: LegacyUninstaller.exe, action: Install, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[263C:5944][2023-02-07T20:23:45]i319: Applied execute package: LegacyUninstaller.exe, result: 0x0, restart: None
[0588:0E4C][2023-02-07T20:23:45]i323: Registering package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, version: 1.47.0.0, package: dch_setup.msi
[0588:0E4C][2023-02-07T20:23:45]i301: Applying execute package: dch_setup.msi, action: Install, path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\dch_setup.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" INSTALL_TCC="no" WIXBUNDLEORIGINALSOURCE="C:\ProgramData\dell\drivers\9da6029e-2ee1-4a68-9ecc-b55826d09dda\Thunderbolt(TM) Software Installer.exe"'
[0588:0E4C][2023-02-07T20:23:49]e000: Error 0x80070643: Failed to install MSI package.
[0588:0E4C][2023-02-07T20:23:49]e000: Error 0x80070643: Failed to execute MSI package.
[263C:5944][2023-02-07T20:23:49]e000: Error 0x80070643: Failed to configure per-machine MSI package.
[263C:5944][2023-02-07T20:23:49]i319: Applied execute package: dch_setup.msi, result: 0x80070643, restart: None
[263C:5944][2023-02-07T20:23:49]e000: Error 0x80070643: Failed to execute MSI package.
[0588:0E4C][2023-02-07T20:23:49]i318: Skipped rollback of package: dch_setup.msi, action: Uninstall, already: Absent
[263C:5944][2023-02-07T20:23:49]i319: Applied rollback package: dch_setup.msi, result: 0x0, restart: None
[0588:0E4C][2023-02-07T20:23:49]i329: Removed package dependency provider: {0A5C4FC7-C229-464C-A042-1DB2352152B6}, package: dch_setup.msi
[0588:0E4C][2023-02-07T20:23:49]i351: Removing cached package: dch_setup.msi, from path: C:\ProgramData\Package Cache\{0A5C4FC7-C229-464C-A042-1DB2352152B6}v1.47.0.0\
[0588:0E4C][2023-02-07T20:23:49]i301: Applying rollback package: LegacyUninstaller.exe, action: Uninstall, path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe, arguments: '"C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\LegacyUninstaller.exe"'
[263C:5944][2023-02-07T20:23:49]i319: Applied rollback package: LegacyUninstaller.exe, result: 0x0, restart: None
[0588:0E4C][2023-02-07T20:23:49]i351: Removing cached package: LegacyUninstaller.exe, from path: C:\ProgramData\Package Cache\AC31165807FAA2C3D0B92672233153095139948D\
[0588:0E4C][2023-02-07T20:23:49]i301: Applying rollback package: InstallPreconditionsChecker.exe, action: Uninstall, path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe, arguments: '"C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\InstallPreconditionsChecker.exe"'
[263C:5944][2023-02-07T20:23:49]i319: Applied rollback package: InstallPreconditionsChecker.exe, result: 0x0, restart: None
[0588:0E4C][2023-02-07T20:23:49]i351: Removing cached package: InstallPreconditionsChecker.exe, from path: C:\ProgramData\Package Cache\FD808E4B5CB6ACC6D56A4EF0CD06A2E951E7051E\
[0588:0E4C][2023-02-07T20:23:49]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart: None, disable resume: No
[0588:0E4C][2023-02-07T20:23:49]i330: Removed bundle dependency provider: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}
[0588:0E4C][2023-02-07T20:23:49]i352: Removing cached bundle: {6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, from path: C:\ProgramData\Package Cache\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}\
[0588:0E4C][2023-02-07T20:23:49]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6653e751-8a5d-4ba0-b13d-c3a212e9cd67}, resume: None, restart initiated: No, disable resume: No
[263C:5944][2023-02-07T20:23:50]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart: No

I have no choice but to go back to the old outdated  version ...A12 or leave no thunderbolt software at all?

My TB16 seems to be working for now after the installer uninstalled the A12 version...