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December 1st, 2022 08:00

WD19DCS & Precision 3561 Issues

Hello,

Regarding the subject hardware, I am experiencing connectivity and functionality issues with this particular combination. The problem is that the connected peripherals plugged into the dock do not work when you connect the laptop to the dock for the first time (via dual USB-C connection) in a given day. It almost seems like the docking station itself needs to "wake up" from some type of sleep/low-power state, but doesn't when first connected to the laptop. Even stranger yet, when first connecting to the dock it will power up the laptop. But the external monitors will not turn on, Ethernet LAN connection does not work, often times the dock connection isn't charging the laptop either. I'm not sure if this is a common issue or perhaps specific to this particular dock/laptop combination, but if anyone has any thoughts/suggestion on how to possibly correct the issue(s), it would be greatly appreciated. As far as I know the WD19DCS has the latest firmware installed. Thank you in advance!

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