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February 4th, 2008 13:00
5100cn
Printer status says replace fuser soon. I ordered a new fuser and put it in and get message restart printer over and over. Put the old fuser back in and it works, but now print quality has degraded. Ordered a replacement fuser and it gives the same message, so it must be in the printer. Any ideas? I also replaced the other parts imaging drum and transfer roller and toner cartridge.
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llynster
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February 4th, 2008 13:00
OK...... what is the REST of the error message when you put the new fuser in?
Also, what was the p/n of the fuser you ordered?
llynster
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February 4th, 2008 18:00
This is a fuser interlock error. Yep, I think you have the wrong fuser.
It's possible it's just an oversight that left it off the Dell site.
The Dell p/n for the 5100cn Fuser is G6577
tw56
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February 4th, 2008 18:00
I think the error is 010-397 . I think you are on to something with the part no. It is for 5110 instead of 5100. I don't see a fuser for 5100 when I search for fuser on dell site.
llynster
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February 5th, 2008 12:00
I can't reveal my source (sorry), but I do know beyond the shadow of doubt that p/n G6577 is indeed a 120v Fuser Unit for the 5100cn Color Laser Printer AND is listed as a CRU, which means Customer Replaceable Unit.
Not sure who you spoke with in support...... but that person was not looking in the right place OR at the right thing.
llynster
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February 5th, 2008 12:00
KX494 is the maintenance kit for the 5110cn which includes the fuser, paper feed rollers, sep. rollers, etc.
If you examine the label on the fuser itself, you'll likely find p/n TD218 embedded in that label. Again, this is the fuser for the 5110cn.
tw56
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February 5th, 2008 12:00
From dell customer support.
I have resaerched the records and found that the part number G6577 has the description:
Miscellaneous-Hardware includes products like Adhesive Tape, Gasket, Washer, Plug, Bobbin, Cage, and PC Card Reader.
tw56
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February 5th, 2008 12:00
I think that is the manufacturer part number. On the 5110 fuser I have part # KX494 it has DP/N 0KX494 on the box, however when I looked on the dell website it lists.
Manufacturer Part# : KX491
Dell Part# : 310-8729
I don't see that part number on the box but on the reciept it list as sku number. I guess they have their own numbering system that is not the same as part number.
llynster
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February 5th, 2008 13:00
I just did some diggin' thru my email archives and voila, found the P/N for the 5100cn Maintenance kit.
It is HY723 and includes these parts:
N7591 ASSY,RLLR,SPRTR,51XXCN
UH349 ASSY,FUSER,120V,ULD,5100CN
W6183 INFO,TSH,MAINT,EFIGS,5100CN
As it turns out, the G6577 fuser for the 5100cn "might" no longer be valid as it may be substituted for UH349, the lead-free version of the 5100cn fuser.
Sorry for any earlier confusion.
tw56
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February 5th, 2008 13:00
tw56
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February 5th, 2008 13:00
llynster
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February 5th, 2008 14:00
tw56
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February 5th, 2008 14:00